LIMITED EQUIPMENT WARRANTY
All workmanship and material in Star products have a one (1) year limited warranty on parts and labor in the United States and Canada unless
otherwise noted below. Such warranty is limited to the original purchaser only and shall be eff ective from the date the equipment is placed in
service. Star’s obligation under this warranty is limited to the repair of defects without charge, by the factory authorized service agency or one
of its sub-agencies. Star will not assume any responsibility for loss of revenue. Models that are considered “portable” (see below) should be
taken to the closest Star service agency, transportation prepaid. On all shipments outside the U.S.A. and Canada, see the International Warranty.
This warranty does not apply to any item that is disassembled or tampered with for any purpose other than repair by a Star-authorized service
center or the service center’s sub-agency. This warranty does not apply if damage occurs from improper installation, misuse, wrong voltage,
wrong gas or operated contrary to the Installation and operating instructions. This warranty is not valid on Conveyor Ovens unless a “start-up/
check-out” has been performed by a factory authorized technician. This warranty does not apply to “Special Products” but to regular catalog
items only. Star’s warranty on “Special Products” is six (6) months on parts and ninety (90) days on labor.
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The warranty period for Ultra-Max Hot Plates, Griddles, and Char Broilers is (3) years parts and labor.
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The warranty period for Star-Max Char Broilers, Griddles, Hot Plates, Fryers, and Finishing Ovens is (2) years parts and labor.
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The warranty period for JetStar series six (6) ounce and eight (8) ounce Popcorn Poppers is two (2) years.
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The warranty period for Chrome-Max Griddles is fi ve (5) years on the griddle surface. See detailed warranty provided with unit.
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The warranty period for Duratec coatings is one (1) year under normal use and reasonable care. The warranty period for Staltek coatings
is fi ve (5) years under normal use and reasonable care. This warranty does not apply if damage occurs to the coating from improper cleaning
or maintenance, use of metallic utensils, abrasive cleaners or pads, or damage from any other non-food object that comes in continuous
contact with the roller coating. This warranty does not apply to the “non-stick” properties of such materials. This warranty is not valid on
rollers purchased as replacement parts.
PARTS WARRANTY
Parts that are sold to repair out of warranty equipment are warranted for ninety (90) days. The labor to replace the part is NOT warrantied.
SERVICES AND EXPENSES NOT COVERED BY WARRANTY
•
Travel time and mileage rendered beyond the 50-mile radius limit
•
Mileage and travel time on “portable” equipment (see below)
•
Labor to replace such items that can be replaced easily during
•
a daily cleaning routine (e.g., removable kettles on fryers, knobs,
•
grease drawers on griddles, etc.)
•
Installation of equipment
•
Cleaning of equipment
•
Seasoning of griddle plates
PORTABLE EQUIPMENT
Star will not honor service bills that include travel time and mileage charges for servicing any products considered “portable” including items
listed below. These products should be taken to the Service Agency for repair:
•
Model 510FD, 510FF Fryer
•
Model 526TOA Toaster Oven
•
Model J4R, 4 oz. Popcorn Machine
•
Model 518CMA & 526CMA Cheese Melter
•
Model 12MC & 15MC & 18MCP Hot Food Merchandisers
•
Model 12NCPW & 15NCPW Nacho Chip/Popcorn Warmer
•
QCS/RCS series Toasters except model QCS3 & RCS3 series
•
Nacho Cheese Warmers except model 11WLA series Nacho
Cheese Warmer
•
Condiment Dispensers except the model HPD & SPD series
Dispenser
•
Pretzel Merchandisers (model 16PD-A only)
The foregoing warranty is in lieu of any and all other warranties expressed or implied and constitutes the entire warranty.
Should you require any assistance regarding the operation or
maintenance of any Star equipment; write, phone, fax or email
our Service Department. In all correspondence mention the
model number and the serial number of your unit, as well as
the voltage or type of gas you are using.
•
Voltage conversions or gas conversions
•
Pilot light adjustment
•
Miscellaneous adjustments
•
Thermostat calibration and bypass adjustment
•
Resetting of circuit breakers, safety controls, or reset buttons
•
Replacement of bulbs or fuses
•
Repair of damage created during transit, delivery, or installation
or created by an act of God.
•
Hot Dog equipment except Roller Grills, Drawer Bun Warmers,
and Direct Connect series Fast Steamers.
•
Specialty Food Warmers except model 130R, 11RW series, and
11WSA series
•
Pizza Ovens (model PO12 only)
All
:
•
Pop-Up Toasters
•
Butter Dispensers
•
Pastry Display Cabinets
•
Nacho Chip Merchandisers
•
Accessories of any kind (e.g. Sneeze Guards, Manual Pumps, etc.)
•
Heat Lamps
Business hours: 8:00 a.m. to 4:30 p.m. Central Standard Time
Telephone: 314-678-6303
Fax: 314-781-2714
Email: [email protected]
Website: www.star-mfg.com
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