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As soon as you have purchased the chainsaw, we recommend
that you check to make sure it is intact and that you read the
operating instructions carefully before using it. The purchase
receipt for this product is to be retained and must be presented
if making a claim under the terms of the Smart Marketing Group
(SMG) warranty. Bank account statements are not acceptable
for proof of purchase.
This warranty does not cover chainsaws intended for hire or
use in commercial applications or in commercial premises.
The warranty will under no circumstances extend to
reimbursement or payment of damages, whether direct, indirect
or consequential. The warranty is void if there is evidence the
chainsaw has been modified or tampered with in any way or
used with unauthorised accessories without our consent.
SMG declines any responsibility or liability whatsoever arising
from misuse or abuse, negligent handling of the chainsaws or if
the product has not been installed or failure to comply with the
relevant safety, operating, setting and maintenance instructions
(see further in this manual).
The warranty does not extend to installation or disconnection
costs.
Any item sent freight forward/collect for repair will be refused.
Warranty repairs are free of charge, provided the appliance is
delivered to our service department or authorised service agent.
The chainsaw will need to be returned, adequately protected
in a box. SMG will not be responsible for any in-transit loss
or damage. Assistance under the warranty will only be made
available if the request is made to our customer service team
on the contact numbers listed below and proof of purchase is
provided.
This is a repair only warranty you will need to take the chainsaw
to the authorised service agent after contacting our customer
service centre.
If the product includes various accessories or components,
only the defective accessory or component will be replaced or
repaired.
SMG reserves the right to replace defective parts of the
product with parts and components of similar quality, grade
and composition where an identical part or component is not
available.
Products presented for repair may be replaced by refurbished
products of the same type rather than being repaired.
Refurbished parts may be used to repair the products.
Damage caused by third party accessories is not covered under
this warranty.
Damage caused to attached equipment or third party
accessories will not be covered under this warranty.
Rust and corrosion are not covered under this warranty.
If a warranty fault is found the freight cost will be credited to the
owner. If no fault is found the product will be returned and any
costs associated with the service will be charged to the owner.

Blockages caused by spider webs, insects, dirt, accumulated
dust, incorrect fuel or incorrectly mixed 2-stroke fuel are not
covered by warranty. SMG reserves the right to replace or
repair the appliance within the warranty period. Parts found to
be defective due to a manufacturing default will be replaced
free of charge.
In the event of SMG choosing to replace the appliance, the
warranty will expire at the original date of purchase. If no
warranty fault is found the owner will be advised and the
product will be returned and any costs associated with the
service will be charged to the owner.
Our goods come with guarantees that cannot be excluded under
the Australian Consumer Law. You are entitled to a replacement
or refund for a major failure and for compensation for any other
reasonably foreseeable loss or damage. You are also entitled
to have the goods repaired or replaced if the goods fail to be of
acceptable quality and the failure does not amount to a major
failure. The benefits of this warranty are in addition to any
rights and remedies imposed by Australian State and Federal
legislation that cannot be excluded.
In New Zealand, this SMG warranty is in addition to the
conditions and guarantees which are mandatory as implied by
the New Zealand Consumer Guarantee Act 1993. For service,
spare parts or product information please contact customer
service:
Australia: 1300 660 457
New Zealand: 0800 474 876