4
Warranty Period
Parts Covered (Parts & Labour unless Stated
)
Up to 1 Year
•
Refractory materials (supply only)
•
Rope seals, glass seals and cement seals.
•
Surface Finish on Seno models.
•
Grates and fire bars.
•
Ceramic glass is covered for Thermal breakage (supply only).
•
Rust (if reported before installation)
•
Aesthetic Damage (provided reported on date of receipt)
Up to 5 Years
•
All external castings & enamel finishes (excluding impact damage or
damage caused by overfiring). Pictures of damage must be submitted to
WS Service Department.
Up to 3 Years
•
Boiler - A Leaking Boiler Report must be conducted by an Authorised
Stanley Service Engineer and submitted to WS Service Department for re
view.
CONDITIONS OF WARRANTY
Your Stanley Solid Fuel Stove is guaranteed against any part that fails (under normal operating conditions) as detailed
in the following table with timelines specified from the date of installation of the appliance. If the unit is not installed with-
in six months of date of purchase, the warranty will commence six months from the date of purchase.
STANLEY SOLID FUEL STOVE WARRANTY
All warranty claims must be reported to the Waterford Stanley Service Department and must be submitted with the prod-
uct serial number (located on the front casting), date of purchase, proof of purchase (if requested) and details of the
specific nature of the problem.
The warranty is given only to the original consumer/purchaser only and is non- transferable. The appliance must be
installed by a suitable qualified person and installed as per the requirements of the manual. Failure to comply with the
Installation requirements or Building Regulations will void your warranty. Waterford Stanley reserve the right to replace
any part due to manufacturing defect that fails within the warranty period under the terms of the warranty. The unit must
be used for normal domestic purposes only and in accordance with manufacturer's operation instructions.
LIMITS OF LIABILITY
The warranty does not cover:
*
Special, incidental or consequential damages, injury to persons or Property, or any other consequential loss.
*
Any issue caused by negligence, misuse, abuse or circumstances beyond Waterford Stanley’s control.
*
Any issue with wear and tear, modification, alteration, or servicing by anyone other than an authorized service
engineer.
*
Installation and operational related problems such as draught related issues external to the stove, inadequate
venting or ventilation, excessive flue offsets, negative air pressure caused by insufficient burning of improper
fuel.
*
Damage caused to the unit while in transit.
*
Enamel discolouration due to over firing, enamel damage caused by impact, damage to baffles caused by
over firing and fading of surface finish on casting.
*
Stress fractures on bricks.
*
Rust on cast iron parts unless reported prior to unit being installed.
*
Aesthetic damage, rust & missing parts on units purchased off display.
Note:
Adequate clearance must be maintained around the appliance to ensure the ease of part removal in the possi-
ble event of their damage/failure. Waterford Stanley are not responsible for any costs incurred in the removal of items
installed in the vicinity of the appliance that have to be moved to facilitate a part replacement.
