Chapter 8. Troubleshooting
28
Stack Pro DVR Users Guide
Chapter 8. Troubleshooting
Symptom Possible
Cause
Remedy Notes
The Pro DVR will
not operate with a
new Compact
Flash card.
The new Compact
Flash card has an
incorrect file
system.
Set the Compact
Flash card to the
FAT32 file system.
To check the CF card’s
file system, insert the
card into a PC and
display its properties
(see page 13)
Video files are
corrupted or
missing.
The Pro DVR was
switched off before
recording finished.
Ensure recording
has finished before
switching off the
Pro DVR.
Use Windows Check
Disk utility to recover
damaged recording
files (see page 15)
My media player
will not play Pro
DVR files.
Pro DVR files have
a MPEG-2 format
and some media
players can only
play MPEG-1 by
default.
Install an MPEG-2
decoder on your
PC or use another
MPEG-2 player.
If the PC does not
have a DVD drive /
player installed, you
may need to obtain a
plug-in for your media
player. This can often
be obtained via the
Microsoft Update web-
site.
Video will not play
back correctly on a
DVD player.
Record Resolution
is too low.
Increase Record
Resolution to its
highest setting.
Many DVD players will
not work with low
resolution video files.
Video Playback is
“jerky” or
“hesitates”.
The transfer rate
from the Compact
Flash card to the
PC is not fast
enough.
Copy the video file
to the computer’s
hard drive and play
the copied file from
that location.
Where the transfer rate
is nearly high enough,
it is sufficient to pause
playback for a few
seconds to fill your
media player’s buffer.
Often the file will play
correctly from then on
saving the time-
consuming transfer to
the PC’s hard drive.
Video Playback is
“jerky” and the
picture is
incomplete or has
extra lines.
Incorrect video
standard selected.
Check that the Pro
DVR is configured
for video of the
same standard as
the video source
(NTSC or PAL).
Check this using the
DVR Configuration
Utility which shows
how the Pro DVR is
configured and the
standard of the video
source.
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