5
TROUBLESHOOTING & FRQUENTLY ASKED QUESTIONS
Your Stove is very trouble free in operation when properly maintained and quality fuel is
used. When the Stove fails to operate properly, troubleshoot your stove by following the
suggestions listed below.
Please read the following guide for answers to frequently asked questions
1.
When first starting the Stove, the auger tube is empty, which will delay feeding fuel to
the burn pot. This will in some cases prevent the Stove from starting.
Solution:
Prime the burn pot using the Auger Feed button if the auger tube is empty.
2.
My Stove keeps overloading the burnpot.
First check the moisture content of your fuel.
It should be 15% or less. Also make sure you are using clean fuel. Otherwise this is
mainly caused by improper combustion. (See
Damper
Adjustment section of the
Operations Manual) Besides the damper adjustment there are several areas that can have
an effect on the combustion process.
Solution:
Check all Gaskets, Doors and Door Latching Systems for air leaks. Any
leaks in these areas will negatively affect the burn process and cause the pot to overload.
3.
My Stove isn’t burning and the number 2 LED light is blinking.
This diagnostic light
indicates the vacuum switch no longer senses negative pressure in the firebox area of the
Stove. What caused the Stove to go out?
a.
The door of the unit was left open longer than 60 seconds.
(See solution)
b.
The ash pan door was left open for longer than 60 seconds.
(See solution)
c.
The combustion fan is not running. (Defective fan or control board)
d.
The vacuum switch is defective.
e.
The vacuum hose is disconnected
f.
The vent system is plugged with fly-ash.
Solution:
If the fire is out
and the stove is off
simply re-light the Stove, however
if
the fire is still burning in the burn pot
make sure all doors are securely latched
and
hold
down the On/Off
button (approximately 5 seconds) until Stove starts up again. This will
re-start the Stove in the start-up program.
4.
My Stove isn’t burning and the number 3 LED light is blinking.
This diagnostic light
indicates that the Proof of Fire Switch no longer senses a fire in the Stove. First check to
see if there are pellets in the hopper. If there are pellets in the hopper, we need to figure
why the Stove went out.
