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limiTeD WarranTy
This SPYPOINT product designed by GG Telecom, is covered by
a one (1)
year warranty on material and workmanship starting from the original date
of purchase. The sales receipt is the client’s proof of purchase and must be
presented if warranty service is needed. This warranty will be honored in the
country of purchase only.
This GG Telecom warranty does not apply: (a) to consumable parts, including
but not limited to batteries, which performance is designed to decrease over
the course of time; (b) to damage caused by misuse, use with another pro-
duct, neglect, accidents, liquid contact, fire, earthquake or any other external
cause; (c) to GG Telecom products that have been purchased online from
an unauthorized dealer; (d) to products that have had any modification or
tampering; (e) to cosmetic damage including but not limited to scratches and
broken plastic; (f) to damage caused by operating the GG Telecom product
outside of GG Telecom’s recommendations.
insTrUcTiOns fOr rePair service
GG Telecom will repair the product without charge or replace it at
its discretion with an equivalent product, if it has a manufacturing
defect covered by the warranty described previously. GG Telecom
will pay the shipping costs only for the return of the products
covered by the warranty. The shipping costs for an item sent will be assumed
by the customer.
Repairs for damages not covered by the warranty will be subject to a
reasonable charge. The customer will pay all shipping costs.
1.
BefOre
sending a product for repair, the costumer
is welcomed to contact GG Telecom technical support
team at 1-888-779-7646 or [email protected] and to
clearly describe the problem and give a phone number
where she or he can be reached. It happens regularly that
some problems can be solved over the phone.
2.
If a product needs to be sent, an RMA number will be
given to the customer (Return Merchandise Authorization).
3.
The original receipt or a copy must be sent along with
the package.
4.
The RMA number must be written on the outside of the
package and sent to:
CANADA United States
GG Telecom GG Telecom
120 J.Aurèle-Roux 555 VT route 78
Victoriaville, QC Swanton, Vermont
G6T 0N5 05488
Limited warranty and repair