Troubleshooting
34
FAQs
Why does the AIRAVE need an external GPS antenna?
The AIRAVE uses an external GPS antenna so that it can:
Synchronize properly with the rest of the Operator's network.
Determine and select the correct radio frequencies available in your area so that the AIRAVE
uses the correct ones.
What should I do if the GPS fails to acquire a lock?
If the GPS LED on both sides of the device does not turn solid green after 2 hours, call Customer
Care as described in section
Getting help
.
What happens to the AIRAVE if there is a power outage or if
you lose Internet access?
During a power outage your device will not be operational. When power is restored and your
internet connection comes up, your device will resume data and voice services. If your device
does not resume services, contact Customer Care as described in
Getting help
.
Can you move the AIRAVE to another location?
Yes, you can move your device to another location within the Sprint network. Contact Customer
Care for assistance. See
Getting help
.
I have a DSL modem and cannot connect to the Internet
If you are using a DSL modem and your AIRAVE cannot connect to the Internet, you may need to
enter your Internet service provider (ISP) account user name and password so that the device
can connect to the Internet. See
Adding your ISP User Name and Password
.
You may also need to adjust the WiFi settings. See
Configuring WiFi service
.
My calls work fine outside but drop indoors
If you notice poor coverage indoors, check the CDMA, LTE, and WIFI LEDs.
If you see a solid or blinking red WIFI LED you may need to adjust the WiFi settings. See
Configuring WiFi service
.
If the CDMA or LTE LEDs are solid or blinking red call Customer Care. See
Getting help
.