38
PROBLEM
CAUSE
WHAT TO DO?
Heart rate
No display.
Incompatible chest
strap.
Use an uncoded 5.3 kHz chest strap.
Inaccurate or
interrupted
display.
Insufficient range.
Replace chest strap batteries.
Insufficient body
contact with strap.
Following the manufacturer's instructions,
moisten the chest strap's contact surfaces
or use a contact gel.
13. COMPLAINTS & WARRANTIES
Please do not hesitate to contact our service team in one of the following ways if you have
technical questions, questions about our products or to order replacement parts:
Service time:
Monday to Friday from 9:00 am to 6:00 pm
Service hotline:
+44 - 203 318 4415*
Email:
URL:
https://sportplus.de/
*
National fixed-line network, call charges depend on your phone company/your
phone contract.
Please have the following information at hand when you call.
•
User manual
•
Model number (located on the title page of this manual)
•
Description of accessory parts
•
Accessory number
•
Proof of purchase with purchase date
Please note:
Please do
not
send your product to our service team without being requested to do so. The
costs and risk of loss for unsolicited shipments will be borne by the sender. We reserve the
right to refuse to accept unsolicited shipments or to return the corresponding merchandise
to the sender carriage forward, that is, at the sender’s expense.
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