SPI Supplies
13
SPI-DRY Critical Point Dryer
3
Introduction
This manual is intended for all users of the SPI Supplies
SPI-DRY
TM
Critical Point Dryer
(SPI Part
#13200JE-AB) and provides information on the installation, operation and maintenance of the
instrument.
Please note that the servicing and maintenance procedures should only be carried out by qualified
service personnel, and it is essential that all users should read the
Health and Safety
section of this
manual.
3.1
Return of Goods
If goods are to be returned to SPI Supplies for repair or servicing the customer should contact SPI
Supplies or their local distributor before shipment. A "Return Authorisation Number" should be obtained
in advance of any shipment. This number is to be clearly marked on the outside of the shipment. To
obtain an RA#, contact our Customer Service Department and be sure to provide us with the following
details:
* SPI Invoice Number and Invoice Date (if applicable)
* Method of shipment if applicable (post office, UPS, FedEx, Air Freight, etc.)
* Product(s) in question
* What is wrong with the product, or why do you want to make this return?
3.2
Returns Procedure
Warranty Claim
All components are sold with a
return to factory warranty
(unless otherwise stated) which covers
failure during the first 12 months after delivery.
Returns must be sent courier paid, SPI Supplies will cover the return courier costs. This covers
defects, which arise as a result of a failure in design or manufacturing. It is a condition of warranty
that equipment must be used in accordance with the manufacturers instructions and not have
been subjected to misuse. This warranty does not cover consumable items such as sputter
coating targets and carbon evaporation material. To make a claim under the terms of this warranty
provision contact the Customer Service Department at SPI Supplies.
Chargeable Repairs
Contact the Customer Service Department at SPI Supplies who will be able to provide an estimate
of repair costs.
Service of equipment is generally completed within twenty working days after receipt of the
equipment. A minimum evaluation fee is normally applied. Additional fees are charged as a per
hour repair rate in addition to parts.
Returns
All returns to SPI Supplies are required to follow the procedure described above in Section 3.2.
All returned items are required to have a Return Authorization Number
Packaging and Shipping
All goods shipped to the factory must be sealed inside a clean plastic bag and packed in a suitable
carton. If the original packaging is not available SPI Supplies should be contacted for advice. SPI
Supplies will not be responsible for damage resulting from inadequate returns packaging or
contamination of delicate structures by stray particles under any circumstances. All non-warranty
goods returned to the factory must be sent courrier pre-paid. They will be returned courrier, pre-
paid and added to the final invoice unless otherwise arranged.
