www.spheros.us
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Spheros North America, Inc.
Performing Warranty Work
While such maintenance may be performed by any company, improper or incorrectly performed maintenance or repair
voids the warranty. The facility must provide their technicians with all the necessary tools and training required to properly
diagnose and repair equipment functions.
Technical publications such as technical manuals, parts manuals, and service bulletins are available via the Spheros web site
(http://www.spheros.us). Informational newsletters and important product update notifications are periodically sent to our
network of Spheros customers to provide them with the latest information and changes required for quality servicing of
Spheros products. Product specific tools and testing equipment are available and required for most equipment warranty
claims. For questions, contact Spheros North America, Inc. for further assistance. (
574
)
264-2190
ext.
265
or
223
.
Once the product and installation has been examined, the cause of malfunction determined and the defective part
replaced, a post-repair operational test must be performed to ensure proper functionality. In the case of the Thermo series
heaters, any remaining error codes held in the electronic control unit memory should be cleared using the diagnostics link
and Spheros Thermo Test software installed on a computer.
Any part replaced under warranty must be returned to Spheros North America, Inc. to be tested to confirm that it is
defective and for purposes of ongoing product improvement.
Return Material Authorization (RMA)
A Return Material Authorization (RMA) is required from Spheros prior to returning any product. Spheros will provide the
customer with an RMA number and shipping instructions. Depending on the reason for return, there may be a 20% re-
stocking fee. The RMA number must be prominently displayed on the shipping container and referenced on all
correspondence pertaining to the returned product. To request a RMA number, call Spheros at:
(574) 264-2190 ext. 265 or
223
. Please have the following information available prior to calling for an RMA:
1. Reference P.O no., VIN no. , part no., date of registration, the serial number from the product for which the
warranty claim pertains to.
2. The reason of RMA request.
IMPORTANT NOTICE: When any product is returned without an RMA, there will be a $50.00 administration fee charge
applied to the customer account. Also, this further delay processing of the claim and reject cost of shipping.
Claim Reimbursement
Labor Times - Recovery is based on the applicable labor time guide starting on page 7.
Labor Rate - Recovery is based on the standard customer rate, which is a published / verifiable rate.
Parts - Recovery is based on component cost plus markup for shipping and handling.
Flat Rate Labor Guide
Maximum allowable labor is a combination of testing and diagnosis and one of the following operations:
1. Exterior Component Repair.
2. Easily Accessible Component Repair.
3. Complete Dismantling Repair and Reassemble.
Repair Procedure and Performance
1. A check of connectors, fuse, wiring, fuel supply, and battery integrity should be performed prior to conducting any
diagnostic test procedure.
2. Using the appropriate service and repair manual, the technician should proceed to test and diagnose to isolate
defective components on the heater model in question.
3. Proceed with component removal and installation.
4. Perform post-repair operational testing.
Replacement and removal of equipment, as a means of repair, is not covered.
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