Troubleshooting
PROBLEM
CAUSE
SOLUTION
Unable to fi nd the
Smart Dimmer on
the network
Smart Dimmer
may not be in
Connectivity Mode
Long Press the ON/OFF switch (5 seconds)
to enter into Connectivity Mode: Searching
for Wi-Fi Network.
Unable to operate
the load (light) with
the ON/OFF switch
Wiring issue
Review and confi rm the INSTALLATION
section in this manual.
No electricity
Check that the power is ON at the circuit
breaker.
Load does not
function or is
incompatible
• Replace the load.
• Check the SPECIFICATION section for
compatible loads and limitations.
Smart Dimmer not
responding to WiZ
APP control
Network is not
connected
Check wireless network connectivity.
Permissions are not
granted on mobile
device
Check to see that permissions are granted
for the WiZ APP.
Smart Dimmer is not
functioning correctly
Manually press the ON/OFF switch to see
electrical functionality is working.
Load (light) not
functioning properly
Load (light) may not
be compatible or
exceeding limits
• Check SPECIFICATION section to ensure
load (light) is within limits.
• Replace the load (light).
Smart Dimmer not
connecting to the
WiZ APP
Wi-Fi password is
incorrect
Re-enter Wi-Fi password.
Weak/low Wi-Fi
signal
Check Wi-Fi signal to ensure within range
of router.
Wi-Fi not connected Confi rm Wi-Fi router is broadcasting a
2.4GHz signal. Re-connect.
