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Spectrum
Spectrum
10.2. SWS Simplex
10. Troubleshooting
Problem
Possible Cause
Possible Solution
A. The system will not regenerate
1. Disrupted electric supply
2. Damaged meter cable
3. Water meter turbine blocked
4. Defective drive motor
5. Defective electronic board
1. Recover the power supply
2. Verify the connection & inspect cable
3. Clean or replace the turbine
4. Replace the drive motor
5. Replace the electronic board
B. There is hard water coming
from the outlet
1. No salt in the brine tank
2. System in bypass position
3. Internal leak in valve
4. Dirty breech
5. Low brine tank refill
1. Refill the brine tank with salt
2. Return the system to service position
3. Change the internal seals
4. Clean the breech
5. Change the two breech seals
C. Decrease in pressure and flow
1. Iron/Contaminate build up in the
water supply
2. Iron/Contaminate build up in the
system
3. Levels of iron too high in the feed water
1. Clean or replace the supply line to
the system
2. Clean the valve and the resin bed.
3. Increase backwash time to prevent
fouling. Specifically install an addi-
tional filter to remove iron.
D. High levels of brine present in
the brine tank
1. Clogged drain line
2. Defective cycle time
1. Check and clean the drain line
2. Adjust the cycle times
E. The outlet water tastes “salty”
1. Clogged injectors
2. Clogged drain line
3. Clogged brine valve
4. Defective cycle time
5. Damaged drain flow control
1. Clean the injectors
2. Check the drain line and flow control
3. Clean or replace the piston assembly
4. Adjust the cycle time
5. Change the flow control
F. There is a constant leak during
normal operation
1. Defective seal
2. Defective piston
3. Control valve blocked in regeneration
4. Defective power head
1. Change the seals
2. Change the piston
3. Change the piston and the seals and
spacers
4. Change the power head
G. Valve regenerates continuously 1. Defective power head
1. Change the power head
11. Cautions
1. DO NOT perform any operations on the control valve without reading and understanding the contents of this
manual.
2. Ensure the system does not lean during shipping, installation and use, as this is may cause damage.
3. During regeneration the water from the tap will NOT be softened. It is NOT recommended to use the water
during regeneration as this may have a negative effect on the cycle.
4. Initiate a regeneration cycle when the softener has been inactive for an extended period of time and then turn on
the tap for several minutes before resuming normal use.
5. Do not disconnect power during service to prevent timer disruption.
6. If water usage or hardness of raw water dramatically increases (compared to the normal usage), then the frequency
of regeneration will increase.
7. Hot water could cause severe damage to the softener system, for water boiler and water heaters users, ensure the
total-run of the piping between the softener and the boiler is not less than 3 metres. It is recommended to install
a check valve between the filter and the boiler if unable to meet the required piping length.
8. The input water pressure must be between 2 & 8 bar.
9. No chemicals should be present at the inlet and outlet connecting sectors.
10. Besides the system, spare part connection materials are not included in the scope of the manufacturer’s warranty.
11. The required environmental temperature for a softener is 2-42°C. Outside these parameters may cause the
softener to malfunction.
12. Do not apply pressure to the softener.
13. Indoor installation is preferred. Avoid exposure to direct sunlight, radiation from other heating sources and avoid
extreme weather conditions including rain and snow.
14. Use salt granules or tablets designed for softeners.
15. No tools should be used for connecting the plastic parts as over tightening or excessive force could result in damage.
16. If necessary use food grade silica sealant for lubricating rubber O-rings.
17. Only qualified personnel should adjust or remove the adaptor locking clips on the reverse of the valve, as this can tamper
with the valve settings. Should this be required pressure must firstly be discharged from inside the water softener.
Содержание SWS Simplex
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