34
Troubleshooting
The following section contains common issues and resolutions. Should
your issue not be resolved by following the contents of the following
section, please contact our customer support team.
POSSIBLE PROBLEM
SOLUTION
Pump will Not Turn On
Out of battery power.
Insert power adapter.
Interchangeable parts on power
adapter not connected
properly.
Assemble adapter as per
instructions
on page 19.
Pump Will Not Turn on And a Loose Rattling Sound is Heard
Internal circuit board has come
loose.
Contact customer service.
No Suction
Tubing has been disconnected.
Firmly attach tubing to both the
backflow protector and the pump
nozzle.
Backflow protectors are not
assembled correctly.
Reassemble and reattach the
backflow protectors.
Silicone valve is not attached
correctly.
Reposition the valve and then
reassemble.
Low Suction
Vacuum setting has been
accidentally changed.
Adjust vacuum settings.
Battery is low.
Insert power adapter.
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