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AFTER SALES SUPPORT
0345 605 2067
AFTER SALES SUPPORT
0345 605 2067
TROUBLESHOOTING
Problem
Possible cause
Solution
1. No Power
•
Check if the plug socket,
cable, line and plug are in
good condition.
•
If any of the parts are defec-
tive, such as On/Off switch /
motor etc.
•
Please contact after sales sup-
port at 0345 605 2067.
2.The high pressure
washer operates
intermittently
•
Internal loose electrical con-
nection.
•
On/Off switch defective.
•
Contact the after sales support
at 0345 605 2067.
•
Contact the after sales support
at 0345 605 2067.
3. No or only little
pressure is built up
•
There is an air pocket in the
hose.
•
Check all inlet pipes lead-
ing to the pump for leaks or
clogs.
•
Turn off the machine. Run the
machine without the high pres-
sure hose connected until water
starts to flow without bubbles.
Reattach the high pressure hose.
•
Contact the after sales support
at 0345 605 2067.
4. Great pressure
variances
•
Check if the nozzle is
blocked.
•
Inlet water is blocked.
•
Clean the high pressure jet noz-
zle with the nozzle pin provided.
•
Make sure the inlet hose is not
twisted or kinked.
5. Machine is leaking
•
Sealing parts are broken.
•
Please contact the after sales
support at 0345 605 2067.
WARNING
-
Only perform the steps described within these instructions! All further
inspection, maintenance and repair work must be performed by an authorised
service centre or a similarly qualified specialist if you cannot solve the problem
yourself!
Gloves and appropriate protective clothing must be worn when performing these
instructions.
Suspected malfunctions are often due to causes that the user can fix themselves.
Therefore, check the product using this section. In most cases the problem can be solved
quickly.
GUARANTEE
If your device develops a fault, please don’t hesitate to contact our customer service
department on 0345 605 2067, the majority of issues can be solved directly over the
phone.
1. These warranty terms cover additional warranty rights and do not affect your statutory
warranty rights. All our products are covered by a 3 year manufacturer warranty
2. Claims must be accompanied by Proof of Purchase. This must be in the form of a sales
receipt or Bank statement and must show that the product has been purchased within
the warranty period as described under point 1, from the retailer that it was originally
bought from. Please keep your receipt safe or staple it to the back of this manual for future
reference.
3. Our warranty covers problems caused by material or manufacturing defects, and will
result in the repair of these defects or replacement of the device with a like for like or
similar article.
4. Our devices have not been designed for commercial, trade or industrial applications,
any signs of use of the equipment in these application or equivalent activities, invalidates
the warranty.
5. The following are also excluded from our warranty:
A. Faults due to accidents, customer misuse or unauthorised repairs
B. Consumable parts such as detergent bottle, patio cleaner, jet lance, fixed brush and
nozzle pin, and other accessories that are compatible with the product.
C. Failure due to lack of routine maintenance.
D. Failure as a result of not using the equipment in accordance with the manual and safety
instructions
E. The adjustment of cables, pumps, or lances.
Warranty claims should be submitted before the end of the warranty period, see point 1,
but a paid service exists for repairs commissioned after this period. The original warranty
period remains applicable to the device even if repairs are carried out or parts are
replaced.
In such cases, the work performed or parts fitted will not result in an extension of the
warranty period, and no new warranty will become active for the work performed or parts
fitted.
5. Pease keep your sales receipt in a safe place. If is covered by our guarantee your device
will either be repaired under the terms of guarantee or we will send you a replacement
device.
This device may be re-conditioned, like for like or upgraded replacement.
If you have any problems or questions concerning your garden power tool, please contact
our after sales service at 0345 605 2067.
