X. Troubleshooting
Programming Problems
Verify that the PixiePlus is in learning mode for programming. The Status LED con-
tinually blinks red when the PixiePlus is in learning mode.
The Status LED is solid red and the PixiePlus beeps loudly each time you try to arm
a key for learning.
The ambient light is too bright. Shield the PixiePlus from ambient light sources and
try to re-program.
If the buttons appear to program properly but do not control the device, verify each
code is correctly learned immediately after it has been programmed. The button will
blink rapidly to indicate it is in verification mode. Push the button and the IR emitter
will emit the corresponding code.
When the PixiePlus is emitting a code in verification mode, you should see the Sta-
tus LED flicker at a consistent strength and frequency. If the flickering seems un-
even, verify that you are holding the remote control in the correct ’sweet spot’ and
described in Section V, Part 3.
If the Status LED does not flicker rapidly when the remote control is emitting a code,
verify that the batteries in your remote control are fresh.
The PixiePlus beeps three times as soon as the paper clip is inserted into the pro-
gramming aperture.
The PixiePlus beeps three times when it is toggled between two-button and four-
button Source Selection modes. This is done by pressing and holding any button
while inserting the paperclip. Is one of the buttons being activated while the paper
clip is being inserted?
This can happen if a button is stuck – check all buttons to make sure they are not
caught in a depressed position. If not, it is possible that the button contacts on the
PixiePlus circuit board are being shorted. Remove the bezel and check for solder or
bits of wire that could bridge the button contacts. Then reseat the buttons, re-attach
the bezel, and try entering programming mode again. If this does not correct the
problem, please contact SP Controls Technical Support.
Operation Problems
The PixiePlus does not power the projector/monitor on.
Is the PixiePlus display dark, and does it chirp when any button is pressed? If so,
the PixiePlus Security Keylock is active. See page 16 for information on how to con-
figure and/or retrieve the Security Keylock code.
If the Security Keylock is not set, verify that the projector or monitor powers on nor-
mally with its own remote control or settop controls. If it does not, it may not be
plugged in or may require service.
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