PALLETPAL SPRING OWNER'S MANUAL
15
Ordering Replacement Parts
Southworth has carefully chosen the components in your unit to be the best available for the purpose.
Replacement parts should be identical to the original equipment. Southworth will not be responsible
for equipment failures resulting from the use of incorrect replacement parts or from unauthorized
modifications to the unit.
Southworth can supply all replacement parts for your PalletPal. With your order, please include the
model number and the serial number of the unit. You can find these numbers on the name plate. This
plate is located within the scissors mechanism.
To order replacement parts, please call the Parts Department at (207) 878-0700 or (800) 743-1000.
Parts are shipped subject to the following terms:
• FOB factory
• Returns only with the approval of our Parts Department.
• Payment net 30 days (except parts covered by warranty).
• Freight collect (except parts covered by warranty).
• The warranty for repair parts is 30 days from date of shipment.
Parts replaced under warranty are on a “charge-credit” basis. We will invoice you when we ship the
replacement part, then credit you when you return the worn or damaged part, and we verify it is covered
by our warranty. Labor is not covered under warranty for Parts orders.
Parts Department
Southworth Products Corp.
P.O. Box 1380
Portland, Maine, 04104-1380
Telephone: (800)743-1000 or (207)878-0700
FAX: (207)797-4734
