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In-Car Receiver

XAV-3500/XAV-3550D

Troubleshooting

Do the following before you request a repair service.

Read the relevant instruction and troubleshooting topics in this Help Guide.
Issues may be resolved by updating the software. When you install the “Support by Sony” app on your smartphone,
you can get software update information conveniently.
Visit our customer support home page.

If none of the above works, consult your nearest Sony dealer.

Related Topic

Customer Support Websites

About the “Support by Sony” App

5-010-469-11(1) Copyright 2020 Sony Corporation

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Содержание XAV-3500

Страница 1: ...ing Started Guide to Parts and Controls Main Unit and Remote Commander Screen Displays Performing Initial Settings Preparing a BLUETOOTH Device Preparing a Bluetooth Device Pairing and Connecting with a BLUETOOTH Device Connecting with a Paired BLUETOOTH Device Connecting Rear View Camera Radio Listening to the Radio 1 ...

Страница 2: ...ng a USB Device Playing a USB Device Playing a BLUETOOTH Device Searching and Playing Tracks Repeat Play and Shuffle Play Searching for a File from the List Screen Other Settings during Playback Handsfree Calling Preparing a Mobile Phone Receiving a Call Making a Call Available Operations During a Call Useful Functions WebLink Using Gesture Command Settings Basic Setting Operation General Settings...

Страница 3: ...the ignition is switched The display disappears from does not appear on the monitor Menu items cannot be selected The USB functions do not work properly The unit cannot be operated The clock set automatically is not accurate Touch Screen The touch screen does not react to your touch correctly Multi touch is not recognized Radio The radio reception is poor Static noise occurs The stations cannot be...

Страница 4: ...annot be played BLUETOOTH The other BLUETOOTH device cannot detect this unit Connection is not possible The name of the detected device does not appear There is no ringtone The talker s voice volume is low The other party says that the volume is too low or high Echo or noise occurs during call conversations The phone sound quality is poor The volume of the connected BLUETOOTH device is low or high...

Страница 5: ...function cannot be operated No sound is output from the car speakers during a handsfree call WebLink WebLink cannot be used There is no sound The sound is low Messages General BLUETOOTH WebLink DAB radio XAV 3550D EUR Customer Support Websites About the Support by Sony App 5 ...

Страница 6: ...in Unit and Remote Commander Main unit The VOL volume button has a tactile dot RM X170 remote commander XAV 3500 E XAV 3500 LA XAV 3500 IN The remote commander can be used to operate the audio controls For menu operations use the touch screen Note 6 ...

Страница 7: ...ast reverse fast forward 5 OPTION Displays the OPTION screen 6 OFF Turns the source off 7 MONITOR OFF Turns off the monitor To turn back on press again 8 EQ equalizer Selects an equalizer curve 9 Number buttons 0 to 9 10 CLEAR 11 ATT attenuate Attenuates the sound Press again to cancel the attenuation 12 play pause 13 previous next fast reverse fast forward Functions differently depending on the s...

Страница 8: ...oration USB select a folder or move to the previous next file ENTER Enters the selected item SRC source Changes the source Each time you press this button a selectable source is displayed in a popup on the current display 16 MODE Selects the radio band 17 VOL volume 18 8 ...

Страница 9: ...Displays Playback screen HOME screen OPTION screen 1 Status indication Icon in the display Detail attenuate Lights up when the sound is attenuated Alternative Frequencies Lights up when AF Alternative Frequencies is available XAV 3500 EUR XAV 3550D EUR 9 ...

Страница 10: ...hts up when the current traffic information TA Traffic Announcement is available XAV 3500 EUR XAV 3550D EUR DAB announcement Lights up when a DAB announcement is available XAV 3550D EUR DAB Indicates the signal strength status of the DAB radio XAV 3550D EUR BLUETOOTH Lights up when the BLUETOOTH signal is on Flashes when the connection is in progress audio Lights up when the audio device is playab...

Страница 11: ... buttons 9 monitor off Turns off the monitor When the monitor is turned off touch any part of the display to turn it back on 10 EXTRA BASS Changes the EXTRA BASS setting 11 EQ10 Subwoofer Changes the EQ10 Subwoofer setting Related Topic General Settings General Sound Settings Sound 5 010 469 11 1 Copyright 2020 Sony Corporation 11 ...

Страница 12: ...isual BLUETOOTH Settings Bluetooth 5 010 469 11 1 Copyright 2020 Sony Corporation Touch Language then set the display language 1 Touch Demo repeatedly to select OFF to disable the demonstration mode 2 Touch Set Date Time then set the date and time 3 After setting the date and time touch OK XAV 3500 E XAV 3500 LA XAV 3500 IN proceed to step 5 XAV 3500 EUR XAV 3550D EUR skip to step 6 4 Touch Tuning...

Страница 13: ...d audio devices hereafter BLUETOOTH device if not otherwise specified For details on connecting refer to the operating instructions supplied with the device Before connecting the device turn down the volume of this unit otherwise a loud sound may result Related Topic Pairing and Connecting with a BLUETOOTH Device Connecting with a Paired BLUETOOTH Device 5 010 469 11 1 Copyright 2020 Sony Corporat...

Страница 14: ... and BLUETOOTH lights up on the status bar of the unit 4 Touch Pairing BLUETOOTH flashes while the unit is in pairing standby mode 5 Perform pairing on the BLUETOOTH device so it detects this unit 6 Select your model name shown in the display of the BLUETOOTH device Repeat from step 5 if your model name does not appear If the connection confirmation display appears operate the BLUETOOTH device to ...

Страница 15: ...5 010 469 11 1 Copyright 2020 Sony Corporation 15 ...

Страница 16: ...cally Note While streaming BLUETOOTH audio you cannot connect from this unit to the mobile phone Connect from the mobile phone to this unit instead To capture your voice during handsfree calling You need to install the microphone supplied 5 010 469 11 1 Copyright 2020 Sony Corporation Press HOME then touch Settings 1 Touch Bluetooth 2 Touch Bluetooth Connection then touch ON Make sure that BLUETOO...

Страница 17: ...ew Camera By connecting the optional rear view camera to the CAMERA IN terminal you can display the picture from the rear view camera To display the picture from the rear view camera Press HOME then touch Rear Camera 5 010 469 11 1 Copyright 2020 Sony Corporation 17 ...

Страница 18: ...RDS Radio Data System indication C radio option Open the radio option menu D SEEK SEEK Tune in automatically E left right Tune in manually Touch and hold to continuously skip frequencies F Preset numbers Select a preset station Swipe right left to show the other preset stations Touch and hold to store the current frequency in that preset 5 010 469 11 1 Copyright 2020 Sony Corporation Only availabl...

Страница 19: ...the desired preset number Related Topic Listening to the Radio 5 010 469 11 1 Copyright 2020 Sony Corporation Select the desired band FM1 FM2 FM3 AM1 or AM2 1 Perform tuning To tune automatically Touch SEEK SEEK Scanning stops when the unit receives a station To tune manually Touch and hold left right to locate the approximate frequency then touch left right repeatedly to finely adjust to the desi...

Страница 20: ...traffic programs TP if available Only available during FM reception Regional XAV 3500 EUR XAV 3550D EUR Selects ON to stay with the station you are receiving while the AF function is set to on If you leave this regional program s reception area select OFF This function does not work in the UK and some other areas Only available during FM reception PTY Selects a program type from the PTY list to se...

Страница 21: ... no DAB station is stored by the auto tune tune by touching Auto Tune of list Reception controls indications A list Open the station list B Current band Change the band DAB1 DAB2 or DAB3 C Station group name station name D DAB Options Open the DAB Options menu E SEEK SEEK Search for stations F left right Search for station groups Available only when Seek By is set to Station Gp G Preset numbers Se...

Страница 22: ...22 ...

Страница 23: ...release when the desired station group is displayed To store a station manually While receiving the station that you want to store touch and hold the desired preset number To receive stored stations Touch the desired preset number Related Topic Using DAB Option Functions 5 010 469 11 1 Copyright 2020 Sony Corporation Touch SEEK to search for a station Scanning stops when the unit receives a statio...

Страница 24: ...r searching by station name To search from playback screen Touch SEEK to switch to the previous next station To update the station list Touch list then touch Auto Tune Related Topic Using DAB Option Functions 5 010 469 11 1 Copyright 2020 Sony Corporation Touch list The station list appears 1 Touch the desired station 2 24 ...

Страница 25: ...usted to the level set for TA in RDS Soft Link Searches for and tunes to the same or similar program automatically when the signal of the current program is too weak to receive ON OFF Hard Link follows the same program and Soft Link follows a similar program Information Displays the currently selected station group name station name PTY type of the station etc Antenna Power Supplies power to the D...

Страница 26: ...ported file formats for USB playback To remove the USB device Turn the unit off or turn the ignition switch to the ACC off position then remove the USB device Related Topic Supported Formats for USB Playback Customer Support Websites 5 010 469 11 1 Copyright 2020 Sony Corporation e g a USB flash drive digital media player Turn down the volume on the unit 1 Connect the USB device to the USB port 2 ...

Страница 27: ...source is changed on this unit playback of the audio device does not stop To match the volume level of the BLUETOOTH device to other sources You can reduce the volume level differences between this unit and the BLUETOOTH device During playback touch option then set Input Level between 6 and 6 Related Topic Connecting with a Paired BLUETOOTH Device 5 010 469 11 1 Copyright 2020 Sony Corporation Mak...

Страница 28: ...lable play modes differ depending on the selected sound source and connected device 5 010 469 11 1 Copyright 2020 Sony Corporation During playback touch repeat or shuffle repeatedly until the desired play mode appears Playback in the selected play mode may take time to start 1 28 ...

Страница 29: ...ist Screen 5 010 469 11 1 Copyright 2020 Sony Corporation During USB playback touch list The list screen of the currently played item appears When connecting the USB device to the USB port touch audio or video to list up by file type 1 Touch the desired item Playback starts 2 29 ...

Страница 30: ...nly when the parking brake is applied Aspect Selects an aspect ratio for the screen of the unit Available only when the parking brake is applied 5 010 469 11 1 Copyright 2020 Sony Corporation Item Detail Normal Displays a 4 3 picture in its original size with side bars to fill the 16 9 screen Zoom Displays a 16 9 picture that has been converted into 4 3 letter box format Full Displays a 16 9 pictu...

Страница 31: ...Guide In Car Receiver XAV 3500 XAV 3550D Preparing a Mobile Phone To use a mobile phone connect it with this unit Related Topic Preparing a Bluetooth Device 5 010 469 11 1 Copyright 2020 Sony Corporation 31 ...

Страница 32: ...the front speakers To select the speakers for handsfree calling press HOME then touch Settings and select Phone Call Sound in Sound To reject end a call Touch end a call Related Topic Preparing a Mobile Phone 5 010 469 11 1 Copyright 2020 Sony Corporation Touch call when a call is received The phone call starts 1 32 ...

Страница 33: ...C contacts Select a contact from the name list number list To search for the desired contact in alphabetical order from the name list touch alphabetical search D dialpad Enter the phone number E Favorites favorites Select the stored contact To store the contact see To add phone numbers to Favorites below 2 The mobile phone needs to support PBAP Phone Book Access Profile Touch call The phone call s...

Страница 34: ...34 ...

Страница 35: ...on then set MIC Gain to High Middle or Low To reduce echo and noise Echo noise canceler mode During a call touch option then set Speech Quality to Mode 1 or Mode 2 To switch between handsfree mode and handheld mode During a call touch speaker phone to switch the phone call audio between the unit and mobile phone Note Depending on the mobile phone this operation may not be available To answer an in...

Страница 36: ...nnection is available on your iPhone Android phone When using the Cast function settings on your iPhone Android phone may be required For details about the WebLink Apps visit the website for the WebLink Apps The WebLink function and or a certain WebLink Apps may not be available in your country or region When using the Cast function and connecting the iPhone the display direction is the same as th...

Страница 37: ...eption seek forward stations The same as pressing and holding next Video audio playback skip forward a file track The same as next Swipe right to left Radio reception seek backward stations The same as pressing and holding previous Video audio playback skip backward a file track The same as previous Swipe upwards Radio reception receive stored stations go forward Swipe downwards Radio reception re...

Страница 38: ...ck To switch to the playback screen Touch return to the playback screen Related Topic General Settings General Sound Settings Sound Visual Settings Visual BLUETOOTH Settings Bluetooth Canceling the Demonstration Mode 5 010 469 11 1 Copyright 2020 Sony Corporation Press HOME then touch Settings 1 Touch one of the setup category The items that can be set differ depending on the source and settings 2...

Страница 39: ...on the picture from the rear view camera Touch the near side or far side red portions of the guide to adjust Touch left up right down to adjust the guide position and touch inward or outward to adjust the guide width Steering Control Selects the input mode for the connected remote control To prevent a malfunction be sure to match the input mode with the connected remote control before use Item Det...

Страница 40: ...n Open Source Licenses Displays the software licenses Related Topic Basic Setting Operation Customer Support Websites 5 010 469 11 1 Copyright 2020 Sony Corporation Item Detail Custom Input mode for the steering wheel remote control follow the procedures of register setup to register functions on the connected remote control Preset Input mode for the wired remote control excluding the steering whe...

Страница 41: ...XAV 3500 LA OFF R B Rock Pop Hip Hop Dance EDM Jazz Regueton Salsa Custom XAV 3500 IN Bollywood R B Rock Pop Hip Hop Dance EDM Jazz Regueton Custom OFF Custom adjusts the equalizer curve 6 to 6 Subwoofer Adjusts the volume level of the subwoofer OFF 10 to 10 Item Detail Balance Adjusts the sound balance between the left and right speakers L15 to R15 Fader Adjusts the sound balance between the fron...

Страница 42: ...ge Organizer Enhances audio output OFF Low Middle High Phone Call Sound Selects the speakers for handsfree calling Front Rear All Related Topic Basic Setting Operation 5 010 469 11 1 Copyright 2020 Sony Corporation 42 ...

Страница 43: ...Import and select your favorite photo Dimmer for Monitor Illum Dims the display and the button illumination OFF Auto ON Auto is available only when the illumination control lead is connected and works when the head light is turned on register setup adjusts the brightness level when the dimmer is activated 5 to 5 Illum Level on Monitor OFF Dims the button illumination when the monitor is turned off...

Страница 44: ...splays the information of the BLUETOOTH device connected to the unit Available only when Bluetooth Connection is set to ON and a BLUETOOTH device is connected to the unit Bluetooth Reset Initializes all BLUETOOTH related settings such as pairing information call history history of connected BLUETOOTH devices etc Related Topic Basic Setting Operation 5 010 469 11 1 Copyright 2020 Sony Corporation 4...

Страница 45: ...0D Canceling the Demonstration Mode Related Topic General Settings General 5 010 469 11 1 Copyright 2020 Sony Corporation Press HOME then touch Settings 1 Touch General then touch Demo to set to OFF 2 To exit the setup menu touch back twice 3 45 ...

Страница 46: ... Updating the Firmware To update the firmware visit the support site then follow the online instructions Note During the update do not remove the USB device Related Topic Customer Support Websites 5 010 469 11 1 Copyright 2020 Sony Corporation 46 ...

Страница 47: ...h of children Be sure to fasten seatbelts to avoid injury in the event of sudden movement of the car Preventing an accident Pictures appear only after you park the car and set the parking brake If the car starts moving during video playback the following caution is displayed and you cannot watch the video Video blocked for your safety Do not operate the unit or watch the monitor while driving Note...

Страница 48: ...h sharp objects such as a needle pen or fingernail Operation with a stylus is not supported on this unit Do not let any objects contact the touch screen If the screen is touched by an object other than your fingertip the unit may not respond correctly Since glass material is used for the screen do not subject the unit to strong shock If cracking or chipping occurs on the screen do not touch the da...

Страница 49: ...Max 1280 720 5 MPEG 4 mp4 Video codec MPEG 4 Advanced Simple Profile AVC Baseline Profile Audio codec AAC Bit rate Max 4 Mbps Frame rate Max 30 fps 30p 60i Resolution Max 1280 720 5 WMV wmv avi 1 Video codec WMV3 WVC1 Audio codec MP3 WMA Bit rate Max 6 Mbps Frame rate Max 30 fps Resolution Max 720 480 5 MKV mkv Video codec MPEG 4 Advanced Simple Profile AVC Baseline Profile Audio codec MP3 AAC Bit...

Страница 50: ...Note Some files may not be played back even though their file formats are supported by the unit 5 010 469 11 1 Copyright 2020 Sony Corporation 50 ...

Страница 51: ... Apple badge means that an accessory has been designed to connect specifically to the Apple product s identified in the badge and has been certified by the developer to meet Apple performance standards Apple is not responsible for the operation of this device or its compliance with safety and regulatory standards Please note that the use of this accessory with an Apple product may affect wireless ...

Страница 52: ...eral Public License hereinafter referred to as LGPL These establish that customers have the right to acquire modify and redistribute the source code of said software in accordance with the terms of the GPL or LGPL displayed on this unit The source code for the above listed software is available on the Web To download please access the following URL then select the model name XAV 3500 or XAV 3550D ...

Страница 53: ...ecomes weak the range of the remote commander becomes shorter CAUTION Danger of explosion if battery is incorrectly replaced Replace only with the same or equivalent type A Lithium battery CR2025 side up Note Keep the lithium battery out of the reach of children Should the battery be swallowed immediately consult a doctor 5 010 469 11 1 Copyright 2020 Sony Corporation 53 ...

Страница 54: ...atic select for CAMERA IN terminal Tuning range 87 5 MHz 108 0 MHz at 50 kHz step 87 5 MHz 108 0 MHz at 100 kHz step 87 5 MHz 107 9 MHz at 200 kHz step FM tuning step 50 kHz 100 kHz 200 kHz switchable Usable sensitivity 7 dBf Signal to noise ratio 70 dB mono Separation at 1 kHz 45 dB Tuning range 531 kHz 1 602 kHz at 9 kHz step 530 kHz 1 710 kHz at 10 kHz step AM tuning step 9 kHz 10 kHz switchabl...

Страница 55: ...ge 87 5 MHz 108 0 MHz Usable sensitivity 7 dBf Signal to noise ratio 70 dB mono Separation at 1 kHz 45 dB Tuning range 531 kHz 1 602 kHz Sensitivity 32 µV Interface USB port Hi speed Maximum current 1 5 A Communication System BLUETOOTH Standard version 3 0 Output BLUETOOTH Standard Power Class 2 Max Conducted 1 dBm Maximum communication range 1 Line of sight approx 10 m 33 ft Frequency band 2 4 GH...

Страница 56: ...ve oven static electricity reception sensitivity antenna aerial s performance operating system software application etc 1 BLUETOOTH standard profiles indicate the purpose of BLUETOOTH communication between devices 2 Outputs Speaker outputs Speaker impedance 4 Ω 8 Ω Maximum power output 55 W 4 at 4 Ω Power requirements 12 V DC car battery negative ground earth Rated current consumption 10 A Dimensi...

Страница 57: ...NSED BY MPEG LA TO PROVIDE MPEG 4 VIDEO NO LICENSE IS GRANTED OR SHALL BE IMPLIED FOR ANY OTHER USE ADDITIONAL INFORMATION INCLUDING THAT RELATING TO PROMOTIONAL INTERNAL AND COMMERCIAL USES AND LICENSING MAY BE OBTAINED FROM MPEG LA LLC SEE HTTP WWW MPEGLA COM THIS PRODUCT IS LICENSED UNDER THE AVC PATENT PORTFOLIO LICENSE FOR THE PERSONAL AND NON COMMERCIAL USE OF A CONSUMER TO i ENCODE VIDEO IN...

Страница 58: ...p Guide Issues may be resolved by updating the software When you install the Support by Sony app on your smartphone you can get software update information conveniently Visit our customer support home page If none of the above works consult your nearest Sony dealer Related Topic Customer Support Websites About the Support by Sony App 5 010 469 11 1 Copyright 2020 Sony Corporation 58 ...

Страница 59: ...elp Guide In Car Receiver XAV 3500 XAV 3550D There is no beep sound An optional power amplifier is connected and you are not using the built in amplifier 5 010 469 11 1 Copyright 2020 Sony Corporation 59 ...

Страница 60: ... XAV 3550D The fuse has blown The unit makes noise when the position of the ignition is switched The power supply leads are not matched correctly with the car s accessory power connector 5 010 469 11 1 Copyright 2020 Sony Corporation 60 ...

Страница 61: ...ay disappears from does not appear on the monitor The monitor off function is activated Touch anywhere on the display to turn the display back on Related Topic Main Unit and Remote Commander Screen Displays 5 010 469 11 1 Copyright 2020 Sony Corporation 61 ...

Страница 62: ...Help Guide In Car Receiver XAV 3500 XAV 3550D Menu items cannot be selected Unavailable menu items are displayed in gray 5 010 469 11 1 Copyright 2020 Sony Corporation 62 ...

Страница 63: ...functions do not work properly Do not use a USB extension cable as it may cause deterioration of signal quality Use a shorter USB cable when connecting the USB device or replace the USB cable with a new one 5 010 469 11 1 Copyright 2020 Sony Corporation 63 ...

Страница 64: ...er XAV 3500 XAV 3550D The unit cannot be operated Press and hold HOME for more than 10 seconds to restart the unit For your safety do not restart the unit while you are driving 5 010 469 11 1 Copyright 2020 Sony Corporation 64 ...

Страница 65: ...accurate The clock data on radio waves is not accurate Press HOME select Settings General Date Time Set Date Time then set to Manual After that touch register setup and adjust the clock manually Related Topic General Settings General 5 010 469 11 1 Copyright 2020 Sony Corporation 65 ...

Страница 66: ...ouch one part of the touch screen at a time If two or more parts are touched simultaneously the touch screen will not react correctly Calibrate the touch screen of the display Touch the pressure sensitive screen firmly Related Topic Visual Settings Visual 5 010 469 11 1 Copyright 2020 Sony Corporation 66 ...

Страница 67: ...Help Guide In Car Receiver XAV 3500 XAV 3550D Multi touch is not recognized Multi touch operation is not supported on this unit 5 010 469 11 1 Copyright 2020 Sony Corporation 67 ...

Страница 68: ...Help Guide In Car Receiver XAV 3500 XAV 3550D The radio reception is poor Static noise occurs Connect the antenna aerial firmly 5 010 469 11 1 Copyright 2020 Sony Corporation 68 ...

Страница 69: ...00 XAV 3550D The stations cannot be received XAV 3500 E XAV 3500 LA XAV 3500 IN The tuning step setting has been erased Set the tuning step again Related Topic General Settings General 5 010 469 11 1 Copyright 2020 Sony Corporation 69 ...

Страница 70: ...Help Guide In Car Receiver XAV 3500 XAV 3550D PTY displays PTY not found The current station is not an RDS station or the radio reception is poor 5 010 469 11 1 Copyright 2020 Sony Corporation 70 ...

Страница 71: ...00 XAV 3550D Seek starts after a few seconds of listening XAV 3500 EUR XAV 3550D EUR The station is non TP or has a weak signal Deactivate TA Related Topic Using Radio Option Functions 5 010 469 11 1 Copyright 2020 Sony Corporation 71 ...

Страница 72: ... no traffic announcements XAV 3500 EUR XAV 3550D EUR Activate TA The station does not broadcast any traffic announcements despite being TP Tune into another station Related Topic Using Radio Option Functions 5 010 469 11 1 Copyright 2020 Sony Corporation 72 ...

Страница 73: ...ar Receiver XAV 3500 XAV 3550D The stations cannot be received See No Station for details when the DAB signal cannot be received Related Topic DAB radio XAV 3550D EUR 5 010 469 11 1 Copyright 2020 Sony Corporation 73 ...

Страница 74: ...500 XAV 3550D No traffic announcements Disable DAB announcements Traffic announcements TA are not available while DAB announcements are enabled Related Topic Using DAB Option Functions 5 010 469 11 1 Copyright 2020 Sony Corporation 74 ...

Страница 75: ...nd other equipment and set the input selector of the equipment to the source corresponding to this unit Installation is not correct Install the unit at an angle of less than 30 in a sturdy part of the car The parking lead light green is not connected to the parking brake switch lead or the parking brake is not applied 5 010 469 11 1 Copyright 2020 Sony Corporation 75 ...

Страница 76: ...Help Guide In Car Receiver XAV 3500 XAV 3550D The picture does not fit in the screen The aspect ratio is fixed on the playback source 5 010 469 11 1 Copyright 2020 Sony Corporation 76 ...

Страница 77: ...ce corresponding to this unit Installation is not correct Install the unit at an angle of less than 30 in a sturdy part of the car The unit is in pause reverse fast forward mode The settings for the outputs are not made correctly The volume is too low The ATT function is activated The format is not supported Check if the format is supported by this unit Related Topic Supported Formats for USB Play...

Страница 78: ...Help Guide In Car Receiver XAV 3500 XAV 3550D Sound is noisy Keep cords and cables away from each other 5 010 469 11 1 Copyright 2020 Sony Corporation 78 ...

Страница 79: ...Help Guide In Car Receiver XAV 3500 XAV 3550D Items cannot be played Reconnect the USB device 5 010 469 11 1 Copyright 2020 Sony Corporation 79 ...

Страница 80: ...ide In Car Receiver XAV 3500 XAV 3550D The USB device takes longer to play The USB device contains large sized files or files with a complicated tree structure 5 010 469 11 1 Copyright 2020 Sony Corporation 80 ...

Страница 81: ...le systems other than FAT12 FAT16 FAT32 or exFAT are unsupported 5 010 469 11 1 Copyright 2020 Sony Corporation This unit supports FAT12 FAT16 FAT32 and exFAT but some USB device may not support all of these For details refer to the operating instructions of each USB device or contact the manufacturer 81 ...

Страница 82: ...SB port cannot be played The USB connection is only available for Android phones and USB devices in MSC mode When using a smartphone other than an Android phone make a BLUETOOTH connection Related Topic Preparing a Bluetooth Device 5 010 469 11 1 Copyright 2020 Sony Corporation 82 ...

Страница 83: ...detected by another device Terminate the current connection and search for this unit from the other device Depending on your smartphone or mobile phone you may need to delete this unit from the history of the connected smartphone or mobile phone then pair them again Related Topic Preparing a Bluetooth Device BLUETOOTH Settings Bluetooth 5 010 469 11 1 Copyright 2020 Sony Corporation 83 ...

Страница 84: ... Receiver XAV 3500 XAV 3550D Connection is not possible Check the pairing and connection procedures in the manual of the other device etc and perform the operation again 5 010 469 11 1 Copyright 2020 Sony Corporation 84 ...

Страница 85: ...Car Receiver XAV 3500 XAV 3550D The name of the detected device does not appear Depending on the status of the other device it may not be possible to obtain the name 5 010 469 11 1 Copyright 2020 Sony Corporation 85 ...

Страница 86: ...hile receiving a call The speakers are not connected to the unit Connect the speakers to the unit To select the speakers for ringtone press HOME then touch Settings and select Phone Call Sound in Sound Related Topic Sound Settings Sound 5 010 469 11 1 Copyright 2020 Sony Corporation 86 ...

Страница 87: ...Help Guide In Car Receiver XAV 3500 XAV 3550D The talker s voice volume is low Raise the volume during a call 5 010 469 11 1 Copyright 2020 Sony Corporation 87 ...

Страница 88: ...n Car Receiver XAV 3500 XAV 3550D The other party says that the volume is too low or high Adjust the MIC Gain level Related Topic Available Operations During a Call 5 010 469 11 1 Copyright 2020 Sony Corporation 88 ...

Страница 89: ...Set Speech Quality to Mode 1 or Mode 2 If ambient noise other than the phone call sound is loud try reducing this noise Shut the window if road noise is loud Lower the air conditioner if the air conditioner is loud Related Topic Available Operations During a Call 5 010 469 11 1 Copyright 2020 Sony Corporation 89 ...

Страница 90: ...e phone sound quality is poor Phone sound quality depends on reception conditions of the mobile phone Move your car to a place where you can enhance the mobile phone s signal if the reception is poor 5 010 469 11 1 Copyright 2020 Sony Corporation 90 ...

Страница 91: ...nnected BLUETOOTH device is low or high Volume level will differ depending on the BLUETOOTH device Reduce the volume level differences between this unit and the BLUETOOTH device Related Topic Playing a BLUETOOTH Device 5 010 469 11 1 Copyright 2020 Sony Corporation 91 ...

Страница 92: ... a case which interrupts the signal remove the case while using the device Several BLUETOOTH devices or other devices e g ham radio devices which emit radio waves are used nearby Turn off the other devices Increase the distance between the unit and other devices Playback sound stops momentarily when this unit is connecting to a mobile phone This is not a malfunction 5 010 469 11 1 Copyright 2020 S...

Страница 93: ... Car Receiver XAV 3500 XAV 3550D The connected BLUETOOTH device cannot be controlled during audio streaming Check that the connected BLUETOOTH device supports AVRCP 5 010 469 11 1 Copyright 2020 Sony Corporation 93 ...

Страница 94: ...Help Guide In Car Receiver XAV 3500 XAV 3550D Some functions do not work Check that the connecting device supports the functions in question 5 010 469 11 1 Copyright 2020 Sony Corporation 94 ...

Страница 95: ...AV 3550D A call is answered unintentionally The connecting phone is set to start a call automatically Auto Answer of this unit is set to ON Related Topic Available Operations During a Call 5 010 469 11 1 Copyright 2020 Sony Corporation 95 ...

Страница 96: ...eiver XAV 3500 XAV 3550D Pairing failed due to time out Depending on the connecting device the time limit for pairing may be short Try completing the pairing within the time 5 010 469 11 1 Copyright 2020 Sony Corporation 96 ...

Страница 97: ...with a previously paired BLUETOOTH device after initializing the unit if the pairing information of the unit is on the BLUETOOTH device In this case delete the pairing information of the unit from the BLUETOOTH device and then pair them again 5 010 469 11 1 Copyright 2020 Sony Corporation 97 ...

Страница 98: ...e In Car Receiver XAV 3500 XAV 3550D The BLUETOOTH function cannot be operated Turn the ignition off Wait for a while then turn the ignition to the ACC position 5 010 469 11 1 Copyright 2020 Sony Corporation 98 ...

Страница 99: ...00 XAV 3550D No sound is output from the car speakers during a handsfree call If the sound is output from the mobile phone set the mobile phone to output the sound from the car speakers 5 010 469 11 1 Copyright 2020 Sony Corporation 99 ...

Страница 100: ... the WebLink Host app http abaltatech com WL Check your iPhone Android phone and accept the disclaimers and permission to use WebLink on your iPhone Android phone Disconnect your iPhone Android phone from the USB port and reconnect it again Restart your iPhone Android phone WebLink may not be available in your country or region 5 010 469 11 1 Copyright 2020 Sony Corporation 100 ...

Страница 101: ...re is no sound The sound is low Your iPhone Android phone is not connected to the unit via BLUETOOTH Make a BLUETOOTH connection The volume level of BT Audio is low Adjust the volume level of BT Audio 5 010 469 11 1 Copyright 2020 Sony Corporation 101 ...

Страница 102: ...e is supported by the unit No Playable Data The USB device has no playable data Load music data files into the USB device Overcurrent caution on USB The USB device is overloaded Disconnect the USB device The USB device has a fault or an unsupported device is connected USB device not supported For details on the compatibility of your USB device visit the support site USB hub not supported USB hubs ...

Страница 103: ...ng of the connecting device No device is in the list of registered BLUETOOTH devices Perform pairing with a BLUETOOTH device Handsfree device is not available A mobile phone is not connected Connect a mobile phone Related Topic Pairing and Connecting with a BLUETOOTH Device Connecting with a Paired BLUETOOTH Device 5 010 469 11 1 Copyright 2020 Sony Corporation 103 ...

Страница 104: ...550D WebLink Please install and start the WebLink Host app on your phone For more information visit www abaltatech com wl Visit www abaltatech com wl and check the detail Related Topic WebLink 5 010 469 11 1 Copyright 2020 Sony Corporation 104 ...

Страница 105: ... received Perform an auto tune Check the connection of the DAB antenna aerial not supplied Check that Antenna Power is set to ON Receiving The unit is waiting to receive a DAB station Related Topic Listening to the DAB DAB Radio Using DAB Option Functions 5 010 469 11 1 Copyright 2020 Sony Corporation 105 ...

Страница 106: ... your system For customers in the Latin America https www sony com am support For customers in European countries https www sony eu support For customers in other countries regions https www sony asia com support For customers in European countries Register your product online now at https www sony eu mysony 5 010 469 11 1 Copyright 2020 Sony Corporation 106 ...

Страница 107: ...e information conveniently Support by Sony app Find information and get notification about your product News Alerts Software updates Tutorials Tips Tricks https sony net SBS Visit the Support by Sony website at sony net SBS and bookmark the model name of the unit XAV 3500 or XAV 3550D when you visit the website 5 010 469 11 1 Copyright 2020 Sony Corporation 107 ...

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