© 2004 Sony Electronics Inc.
Help and Support Resources
If the information provided with your VAIO® computer does not provide an immediate solution, or if you would
like to get direct support, try these help and support resources.
Software Help And Support
Technical support information for the preinstalled software programs
*
on your computer can be located in the
online Computer User Guide. Software support for most programs is free of charge for one year after the
original date of purchase.
Sony Computing Support Web site
Online help and support are available 24 hours a day, seven days a week, when you visit the Sony Computing
Support Web site at
http://www.sony.com/pcsupport
.
The Sony Computing Support Web site provides
❑
Information about your specific model computer, such as
❑
hardware specifications.
❑
upgrade and maintenance procedures.
❑
safety and legal information.
❑
quick solutions to common problems.
❑
An automated tutorial library that contains interactive, easy-to-understand lessons on using your
computer’s hardware and software features.
❑
Links that enable you to:
❑
quickly find the nearest Sony service center locations.
❑
arrange for repairs or check repair status.
❑
review warranty information.
❑
e-mail your question or comments to the Sony Customer Information Services Center.
❑
check pricing, availability, and purchase Sony products, accessories and parts.
❑
access the Sony Solutions Knowledge Base, a database that contains answers to many frequently
asked questions.
* Your computer may not be supplied with all of the software described in the online Computer User Guide, depending on the system
configuration purchased.
