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Troubleshooting >

Troubleshooting

This section describes how to solve common problems you might encounter when using your VAIO computer. Many problems
have simple solutions. Try these suggestions before contacting VAIO Helpdesk.

Features and options in this section may not be available on your computer.

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Computer

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System Security

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Battery

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Instant Mode

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Built-in Camera

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Networking

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Bluetooth Technology

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Display

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Printing

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Microphone

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Speakers

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Pointing Device

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Keyboard

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Floppy Disks

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Audio/Video

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Содержание VAIO VGN-P Series

Страница 1: ...N Operating Instructions Hardware Guide Personal Computer VGN P Series ...

Страница 2: ...ing the Memory Stick 34 Using Other Modules Memory Cards 39 Using the Internet 43 Using the Network LAN 44 Using the Wireless LAN 46 Using the Bluetooth Function 53 Using Peripheral Devices 58 Using the Noise Canceling Headphones 59 Connecting a Display LAN Adapter 65 Connecting an Optical Disc Drive 67 Connecting External Speakers or Headphones 69 Connecting an External Display 70 Selecting Displ...

Страница 3: ...e Memory Stick 109 Handling the Built in Storage Device 110 Handling the Display LAN Adapter 111 Troubleshooting 112 Computer 114 System Security 123 Battery 124 Instant Mode 126 Built in Camera 128 Networking 130 Bluetooth Technology 135 Display 139 Printing 142 Microphone 143 Speakers 144 Pointing Device 145 Keyboard 146 Floppy Disks 147 Audio Video 148 Memory Cards 150 Peripherals 151 Trademark...

Страница 4: ...uting and communications to provide state of the art personal computing experience External views illustrated in this manual may look slightly different from those of your computer How to find specifications Some features options and supplied items may not be available on your computer To find out about the configuration of your computer see the Specifications supplied with your computer ...

Страница 5: ...our VAIO computer Troubleshooting and Recovery Guide Safety Regulations 2 On screen Documentation VAIO Manual General information and technical assistance for your VAIO computer To access VAIO Manual double click VAIO Manual on the desktop Windows Help and Support A comprehensive resource for practical advice tutorials and demonstrations to help you learn to use your computer To access Windows Hel...

Страница 6: ...o kr Korean http service sony com tw Traditional Chinese Before contacting VAIO Helpdesk by telephone try to solve the problem by reading the supplied documentation and visiting other Sony web sites For other Sony products visit the web site at http www sony net For available optional accessories visit the following web sites http vaio online sony com English http vaio online sony co kr Korean htt...

Страница 7: ...of you 1 Keep your forearms horizontal 2 with your wrists in a neutral comfortable position 3 while using the keyboard or the pointing device Let your upper arms hang naturally at your sides Take frequent breaks while using your computer Excessive use of the computer may strain eyes muscles or tendons Furniture and posture Sit in a chair with good back support Adjust the level of the chair so your...

Страница 8: ...s level of the display as well Lighting Choose a location where windows and lights do not cause glare and reflection on the display Use indirect lighting to avoid bright spots on the display Proper lighting adds to your comfort and work efficiency Positioning an external display When using an external display set the display at a comfortable viewing distance Make sure the display screen is at eye ...

Страница 9: ...ibes how to get started using your VAIO computer Locating Controls and Ports page 10 About the Indicator Lights page 15 Connecting a Power Source page 16 Using the Battery Pack page 17 Shutting Down Your Computer Safely page 24 Updating Your Computer page 25 ...

Страница 10: ...cator page 15 C SD memory card slot page 39 D Media Access indicator page 15 E Memory Stick slot page 34 F Built in MOTION EYE camera indicator page 15 G Built in MOTION EYE camera page 33 H LCD screen page 100 I Built in microphone monaural J Keyboard page 27 K Power switch L Power indicator page 15 M Charge indicator page 15 N Disc drive indicator page 15 Your computer supports only the Duo size...

Страница 11: ... B Pointing stick page 29 C Left button page 29 D Center button page 29 E Right button page 29 F Window arrangement button S2 button page 31 G XMB Xross Media Bar button S1 button page 31 H Num lock indicator page 15 I Caps lock indicator page 15 J Scroll lock indicator page 15 ...

Страница 12: ...12 n N Getting Started Locating Controls and Ports Back A Battery connector page 17 ...

Страница 13: ...13 n N Getting Started Locating Controls and Ports Right A Hi Speed USB USB 2 0 port page 77 B I O port page 66 Supports high full low speeds ...

Страница 14: ...14 n N Getting Started Locating Controls and Ports Left A DC IN port page 16 B Hi Speed USB USB 2 0 port page 77 C Headphones jack page 59 page 69 Supports high full low speeds ...

Страница 15: ... the memory card is not in use Disc drive Illuminates while the built in storage device is running to read or write data Do not place the computer into Sleep mode or turn it off when this indicator is lit Num lock Press the Fn Num Lk keys to activate the numeric keypad Press it a second time to deactivate the numeric keypad The numeric keypad is not active when the indicator is unlit Caps lock Pre...

Страница 16: ...er 1 Plug one end of the power cord 1 into the AC adapter 3 2 Plug the other end of the power cord into an AC outlet 2 3 Plug the cable connected to the AC adapter 3 into the DC IN port 4 on the computer To disconnect your computer completely from AC power unplug the AC adapter Make sure that the AC outlet is easily accessible If you do not intend to use your computer for a long period of time pla...

Страница 17: ...he Battery Pack The battery pack supplied with your computer is not fully charged at the time of delivery Installing the Battery Pack To install the battery pack 1 Turn off the computer and close the LCD screen lid 2 Slide the battery LOCK switch 1 inward ...

Страница 18: ...the battery LOCK switch outward to secure the battery pack on the computer When your computer is directly connected to AC power and has a battery pack installed it uses power from the AC outlet For your safety it is highly recommended that you use genuine Sony rechargeable battery packs and AC adapters that meet the quality assurance standards and supplied by Sony for your VAIO computer Some VAIO ...

Страница 19: ...ected with the battery charge functions the charge indicator turns off To select your desired maximum charge level see Using the Battery Charge Functions page 21 Charge the battery pack as described in this manual from your first battery charge Charge indicator status Meaning Lit in orange The battery pack is charging Blinks along with the green power indicator The battery pack is running out of p...

Страница 20: ...harged battery pack does not affect the life of battery While some software applications or peripheral devices are in use your computer may not enter Hibernate mode even when the remaining battery life is short To avoid loss of data when using battery power you should save your data frequently and manually activate a power management mode such as Sleep or Hibernate If the battery pack wears out wh...

Страница 21: ...e time while the computer is in Normal mode To enable the battery care function and the quick charge function 1 Click Start All Programs and VAIO Control Center 2 Click Power Management and then Battery Charge Functions 3 Click to select the Enable Quick Charge Function check box in the right pane and click Apply 4 Click Advanced 5 Click to select the Enable Battery Care Function check box 6 Selec...

Страница 22: ... battery life just by setting the specific wallpaper as your desktop background To set the battery life conserving wallpaper 1 Click Start All Programs and VAIO Control Center 2 Click Display and then Long Battery Life Wallpaper Setting 3 Click Set Long Battery Life Wallpaper At the confirmation prompt click OK ...

Страница 23: ...f you remove the battery pack while the computer is in Sleep mode To remove the battery pack 1 Turn off the computer and close the LCD screen lid 2 Slide the battery LOCK switch 1 inward 3 Slide and hold the battery RELEASE latch 2 inward and slightly slide the battery pack toward the back of the computer 4 Lift the back edge of the battery pack to take it out of the battery compartment ...

Страница 24: ...mputer properly as described below To shut down your computer 1 Turn off any peripherals connected to the computer 2 Click Start the arrow next to the Lock button and then Shut Down 3 Respond to any prompts warning you to save documents or to consider other users and wait for the computer to turn off automatically The power indicator light turns off ...

Страница 25: ... applications so that the computer can run more efficiently Windows Update Click Start All Programs and Windows Update and then follow the on screen instructions VAIO Update 4 Click Start All Programs VAIO Update 4 and VAIO Update Options and then follow the on screen instructions Your computer must be connected to the Internet to download the updates ...

Страница 26: ...oard page 27 Using the Pointing Device page 29 Using Special function Buttons page 31 Using the Instant Mode page 32 Using the Built in Camera page 33 Using the Memory Stick page 34 Using Other Modules Memory Cards page 39 Using the Internet page 43 Using the Network LAN page 44 Using the Wireless LAN page 46 Using the Bluetooth Function page 53 ...

Страница 27: ... F3 keys or press the Fn F3 keys and then the m or key Fn 8 F5 F6 brightness control Changes the LCD brightness of your computer screen To increase lighting intensity keep pressing the Fn F6 keys or press the Fn F6 keys and then the M or key To decrease lighting intensity keep pressing the Fn F5 keys or press the Fn F5 keys and then the m or key Fn T F7 display output Toggles among your computer s...

Страница 28: ...s command the states of the system and the connected peripheral devices are saved to the built in storage device and the system power is turned off To return the system to its original state use the power switch to turn on the power For details on power management see Using the Power Saving Modes page 91 Combinations Feature Functions ...

Страница 29: ...nting device the pointing stick 1 You can point to select drag and scroll objects on the screen using the pointing stick in combination with the buttons located below the space bar The pointer 2 moves in the direction that you push the pointing stick The stronger you push the pointing stick the faster moves the pointer ...

Страница 30: ...ointer operations Action Description Point Push the pointing stick to place the pointer on an item or object Click Press the left button 3 or tap on the pointing stick once Double click Press the left button or tap on the pointing stick twice in a row Right click Press the right button 5 once In many applications this action displays a shortcut menu Drag Push the pointing stick in your desired dir...

Страница 31: ...ate mode the XMB button starts the Instant Mode See Using the Instant Mode page 32 for more information on the Instant Mode While the computer is in Normal mode this S1 button executes the default task You can change the default assignment with the VAIO Control Center Window arrangement button S2 button By default the window arrangement button S2 button shows all open windows by resizing the windo...

Страница 32: ... To start the Instant Mode 1 Press the XMB button on the computer The Main Menu of the Instant Mode appears on the screen 2 Select your desired operation from the menu Exiting the Instant Mode Select Power Off from the Main Menu to exit the Instant Mode Sharing Bookmarks between the Instant Mode and the Internet Explorer You can export import your Favorites file used with the Internet Explorer to ...

Страница 33: ...does not activate or deactivate the built in camera Do not place your computer into Sleep or Hibernate mode while you are using the built in camera You cannot operate the built in camera with the Microsoft Windows Movie Maker software To use the preinstalled image capture software 1 Click Start All Programs ArcSoft WebCam Companion 2 and WebCam Companion 2 2 Click the desired icon in the main wind...

Страница 34: ...l cameras mobile phones and other devices Because it is removable it can be used for external data storage Before You Use the Memory Stick The Memory Stick slot on your computer can accommodate Duo size media and supports Memory Stick PRO Duo and Memory Stick PRO HG Duo with high speed data transfer and large data capacity capabilities For the latest information about the Memory Stick visit the Me...

Страница 35: ...tick slot protector so that the protector pops out 3 Gently take hold of the Memory Stick slot protector and pull it out of the slot 4 Hold the Memory Stick with the arrow facing upward and pointing toward the slot 5 Carefully slide the Memory Stick into the slot until it clicks into place The Memory Stick is automatically detected by your system and the contents on the Memory Stick are displayed ...

Страница 36: ... To remove a Memory Stick Do not remove the Memory Stick while the Media Access indicator light is lit If you do you may lose data Large volumes of data may take time to load so make sure the indicator is unlit before removing the Memory Stick Insert the Memory Stick slot protector to block any particles from entering the slot when not using the Memory Stick Before moving your computer be sure to ...

Страница 37: ...t contain your valuable data Do not remove the Memory Stick from the slot while formatting This could cause a malfunction 1 Carefully slide the Memory Stick into the slot until it clicks into place 2 Click Start and Computer to open the Computer window 3 Right click the Memory Stick icon and select Format 4 Click Restore device defaults The size of the allocation unit and file system may change Do...

Страница 38: ...ple conversion adaptors is not guaranteed of compatibility MagicGate is the general name of the copyright protection technology developed by Sony Use a Memory Stick with the MagicGate logo to use this feature Except for your personal use it is against the copyright law to use any audio and or image data you recorded without prior consent from the respective copyright holders Accordingly the Memory...

Страница 39: ...to transfer data among digital cameras camcorders music players and other audio video devices Before you use the SD memory card The SD memory card slot on your computer supports the following memory cards SD memory card SDHC memory card MultiMediaCard MMC For the latest information on compatible memory cards see Finding More about Your VAIO Computer page 5 to visit the appropriate support web site...

Страница 40: ...memory card slot protector so that the protector pops out 3 Gently take hold of the SD memory card slot protector and pull it out of the slot 4 Hold the SD memory card with the arrow facing upward and pointing toward the slot 5 Carefully slide the SD memory card into the slot until it clicks into place Do not force the card into the slot If the SD memory card does not go into the slot easily remov...

Страница 41: ...y particles from entering the slot when not using the SD memory card Before moving your computer be sure to insert the SD memory card slot protector into the slot 1 Check that the Media Access indicator light is unlit 2 Push in the SD memory card toward the computer and release The SD memory card ejects 3 Pull the SD memory card out of the slot ...

Страница 42: ...s lit If you do you may lose data Do not attempt to insert an memory card or memory card adaptor of a different type into the memory card slot An incompatible memory card or memory card adaptor may cause difficulty in removing from the slot and can cause damage to your computer Notes on using the SD memory card Your computer has been tested and found compatible only with major memory cards availab...

Страница 43: ...our computer to the Internet ask your ISP To connect your computer to the Internet using the wireless LAN function you need to set up the wireless LAN network See Using the Wireless LAN page 46 for more information When you connect your computer to the Internet be sure to take appropriate security measures to protect the computer against online threats Depending on the service contract with your I...

Страница 44: ...supplied to the network Ethernet port on the display LAN adapter and the other end to your network For detailed settings and devices needed to connect to the network ask your network administrator You cannot configure your network before connecting the display LAN adapter to your computer See Connecting a Display LAN Adapter page 65 for more information on the display LAN adapter Your computer can...

Страница 45: ...splay LAN adapter If the network Ethernet port is connected to one of the telephone lines mentioned below high electric current to the port may cause damage overheating or fire Home intercom speakerphone or business use telephone lines multi line business telephone Public telephone subscriber line Private branch exchange PBX ...

Страница 46: ...y by the IEEE and Wi Fi Alliance both WPA2 and WPA are specifications of standards based on interoperable security enhancements that increase the level of data protection and access control for existing Wi Fi networks WPA is designed to be forward compatible with the IEEE 802 11i specification It utilizes the enhanced data encryption Temporal Key Integrity Protocol TKIP in addition to user authent...

Страница 47: ...ices existence of obstacles between such devices the device configuration the radio conditions and the software in use In addition communications may be cut off depending on the radio conditions The communication range varies depending on the actual distance between communication devices existence of obstacles between such devices the radio conditions the ambient environment that includes existenc...

Страница 48: ...n Access Point Ad hoc An ad hoc network is a network in which a LAN is created only by wireless devices themselves with no other central controller or access point Each device communicates directly with other devices in the network You can set up an ad hoc network easily at home ...

Страница 49: ...ELESS switch 2 Click the button next to or above your desired wireless option s in the VAIO Smart Network window Make sure the WIRELESS indicator light turns on 3 Click Start and Control Panel 4 Click View network status and tasks under Network and Internet 5 Click Set up a connection or network in the left pane The Set up a connection or network window appears 6 Select an option to specify the ad...

Страница 50: ...t supplied The access point bridges the wireless and wired LAN and acts as a central controller for the wireless LAN network The access point coordinates transmission and reception from multiple wireless devices within a specific range The access point will select which channel to use on an infrastructure network For details on how to select the channel that will be used by the access point see th...

Страница 51: ...EE 802 11a standard using only the 5 GHz band available on selected models only is disabled by default To enable 5 GHz band communication you need to select the option to use the 5 GHz band or both the 2 4 GHz and 5 GHz bands on the WLAN tab in the VAIO Smart Network settings window 4 Right click or on the taskbar and select Connect to a network 5 Select the desired access point and click Connect ...

Страница 52: ...ing Wireless LAN Communications To stop wireless LAN communications Click the button next to or above the WLAN icon in the VAIO Smart Network window Turning off the wireless LAN function while accessing remote documents files or resources may result in data loss ...

Страница 53: ... Proximity to microwaves and cordless telephones Radio frequency interference and other environmental conditions Device configuration Type of software application Type of operating system Use of both wireless LAN and Bluetooth functions at the same time on your computer Size of file being exchanged Large files may occasionally be corrupted during continuous transfer due to limitations of the Bluet...

Страница 54: ...y to minimize the interference from other devices that use the same wave length Simultaneous use of the Bluetooth function and wireless communication devices however may cause radio interference and result in reduced communication speeds and distances than the standard values The Bluetooth function may not work with other devices depending on the manufacturer or the software version employed by th...

Страница 55: ...on you can prevent any anonymous Bluetooth devices from accessing your computer The first time two Bluetooth devices communicate a common passkey a password required for authentication should be determined for both devices to be registered Once a device is registered there is no need to re enter the passkey The passkey can be different each time but must be the same at both ends For certain device...

Страница 56: ...ithout the use of any cables To communicate with another Bluetooth device To communicate with another Bluetooth device you first need to set up the Bluetooth function For setting up and using the Bluetooth function search for Bluetooth information using Windows Help and Support 1 Turn on the WIRELESS switch 2 Click the button next to or above the Bluetooth icon in the VAIO Smart Network window Mak...

Страница 57: ...luetooth Function Stopping Bluetooth Communications To stop Bluetooth communications 1 Turn off the Bluetooth device that is communicating with your computer 2 Click the button next to or above the Bluetooth icon in the VAIO Smart Network window ...

Страница 58: ...he computer Using the Noise Canceling Headphones page 59 Connecting a Display LAN Adapter page 65 Connecting an Optical Disc Drive page 67 Connecting External Speakers or Headphones page 69 Connecting an External Display page 70 Selecting Display Modes page 72 Using the Multiple Monitors Function page 74 Connecting a USB Device page 77 ...

Страница 59: ...ones may be supplied with your computer Features and options in this section may not be available on your computer See the specifications to find out about the configuration of your computer The noise canceling headphones are equipped with a built in microphone that catches ambient noise and outputs an antiphase sound to reduce the noise ...

Страница 60: ...anceling function Sound output devices connected to your computer via a Bluetooth connection The noise canceling function cannot be fully in effect unless you properly wear the headphones Be sure to fit earpieces of the headphones tightly into your ears If you feel that the noise canceling function has little effect adjust the earbud position in the earpieces of the noise canceling headphones or r...

Страница 61: ...ffect or ambient noise seems even louder depending on the type of noise or the degree of quietness in your environment In such a case disable the noise canceling function Use of a mobile phone may cause radio interference with the noise canceling headphones When using the headphones keep mobile phones away from the headphones Plugging or unplugging the noise canceling headphones generates noise Th...

Страница 62: ...ck i The icon appears on the taskbar to indicate that the noise canceling function is enabled and a balloon message pops up from the icon When the icon is on the taskbar the noise canceling function is disabled Right click the icon and select Enable Noise Canceling Function from the menu If no icon is on the taskbar see What to do if the icon and the balloon do not appear page 64 to change the set...

Страница 63: ...he effect of the noise canceling function 1 Right click the icon on the taskbar and select Settings The Noise Canceling Headphones window appears If no icon is on the taskbar see What to do if the icon and the balloon do not appear page 64 to change the settings 2 Drag the Noise Canceling Control slider toward Mic or Mic to select your desired noise canceling level The slider should be at the cent...

Страница 64: ...k Start and Control Panel 2 Click Hardware and Sound 3 Click Manage audio devices under Sound 4 On the Playback tab double click the speakers or headphones icon 5 Click the Enhancements tab 6 Click to select the Noise Canceling Function check box and click Modify Settings If the Disable all enhancements check box is selected click to cancel the check box 7 Click to select the Display an icon for t...

Страница 65: ...ith your computer to expand connectivity Features and options in this section may not be available on your computer See the specifications to find out about the configuration of your computer Locating Ports on the Display LAN Adapter A Monitor port page 70 B Network Ethernet port page 44 C Socket for attaching to the AC adapter page 111 ...

Страница 66: ...N adapter to your computer Do not move your computer while the display LAN adapter is connected as it may disconnect the display LAN adapter and cause damage to both units 1 Slide out the I O plug 1 in the direction of the arrow and route the I O plug cable 2 to the right of the tab 3 2 Connect the I O plug 4 to the I O port 5 on the computer ...

Страница 67: ...al disc drive before you launch any preinstalled disc operation program To connect an optical disc drive 1 Plug the power cord if any of your external optical disc drive not supplied 1 into an AC outlet 2 Choose the USB port 2 you prefer to use 3 Plug one end of a USB cable not supplied 3 into the USB port and the other end to the optical disc drive See the manual that came with your external opti...

Страница 68: ...se the computer to malfunction To disconnect an optical disc drive To disconnect an optical disc drive when your computer is off skip steps 1 to 5 1 Close all software applications accessing the optical disc drive 2 Double click the Safely Remove Hardware icon on the taskbar 3 Select the optical disc drive you want to disconnect 4 Click Stop 5 Follow the on screen instructions to disconnect the op...

Страница 69: ...plied such as speakers or headphones to your computer To connect external speakers Make sure your speakers are designed for computer use Turn down the volume of the speakers before you turn them on The noise canceling function does not work on sound output through external speakers Connect external speakers 1 to the headphones jack 2 i with a speaker cable 3 not supplied ...

Страница 70: ...f your external display after connecting all other cables Features and options in this section may not be available on your computer Connecting a Computer Display You need a display LAN adapter to connect a computer display to your computer To connect a computer display 1 If necessary plug one end of the display s power cord 1 into your display and the other end into an AC outlet 2 Plug the displa...

Страница 71: ...r to connect a projector for example the Sony LCD projector to your computer To connect a projector 1 Connect the power cord 1 of your projector into an AC outlet 2 Plug a display cable 2 into the monitor port 3 a on the display LAN adapter 3 Plug an audio cable 4 into the headphones jack 5 i on the computer 4 Plug the display cable and the audio cable into the port and jack on the projector 6 ...

Страница 72: ...connected display to use as the primary monitor If you want to work on your computer screen and the external display at the same time see Using the Multiple Monitors Function page 74 for more information The procedure for selecting a display depends on the video controller used in the computer See the specifications to find out about the configuration of your computer ...

Страница 73: ...e 2 Click Display Settings 3 Follow the on screen instructions to change the settings On models with the NVIDIA video controller 1 Click Start and Control Panel 2 Click Additional Options 3 Click NVIDIA Control Panel 4 Select the display setup option under Display 5 Follow the on screen instructions to change the settings On models with the ATI video controller When the computer has an external di...

Страница 74: ... connected to the monitor port your computer screen and the external display can function as a single desktop The procedure for using the Multiple Monitors function depends on the video controller used in the computer See the specifications to find out about the configuration of your computer You can move the cursor from one display to the other This allows you to drag objects such as an open appl...

Страница 75: ... you set different colors on each display do not expand a single window across two displays Otherwise your software may not work properly Set fewer colors or a lower resolution for each display On models with the Intel Graphics Media Accelerator 1 Right click on the desktop and select Personalize 2 Click Display Settings 3 Follow the on screen instructions to change the settings On models with the...

Страница 76: ...ments to activate the Multiple Monitors function with the corresponding S button To change the S button assignments press and hold either S button to display the window for changing the assignment Additionally you can set the display colors and resolution for each display and customize the Multiple Monitors function ...

Страница 77: ...Connecting a USB Device You can connect a Universal Serial Bus USB device to your computer such as a mouse floppy disk drive speaker and printer To connect a USB device 1 Choose the USB port 1 you prefer to use 2 Plug the USB device cable 2 into the USB port ...

Страница 78: ...ith your version of Windows to print documents For information on how to remove a USB device see the manual that came with the device To protect your computer and or USB devices from damage observe the following When moving the computer with USB devices connected avoid exposing the USB ports to shock or impact Do not put the computer into a bag or carrying case when it has USB devices connected Th...

Страница 79: ...e main settings of your VAIO computer Among other things you will learn how to use and customize the look of your Sony software and utilities Setting the Password page 80 Using the VAIO Control Center page 90 Using the Power Saving Modes page 91 Using the VAIO Power Management page 96 Protecting the Hard Disk page 98 ...

Страница 80: ...prompted to enter the password after the VAIO logo appears to start your computer The power on password allows you to protect your computer from unauthorized access The hard disk password provides additional security for the data stored on your built in storage device If you set the hard disk password other users will not be able to access the data without knowing the password even if the password...

Страница 81: ...s to start the computer The user password is provided for the standard users to allow for changing some of the BIOS setup options as well as starting the computer To set the user password you must first set the machine password Once you have set the power on password you cannot start your computer without entering the password Be sure not to forget the password Write down your password and keep it...

Страница 82: ...r key to select Security to display the Security tab select Set Machine Password and then press the Enter key 4 On the password entry screen enter the password twice and press the Enter key The password can be up to 32 alphanumeric characters including spaces long 5 Select Password when Power On under Security and press the Enter key 6 Change the setting from Disabled to Enabled 7 Press the or key...

Страница 83: ...ss the F2 key several times when the VAIO logo appears 3 Enter the machine password and press the Enter key 4 Press the or key to select Security to display the Security tab select Set User Password and then press the Enter key 5 On the password entry screen enter the password twice and press the Enter key The password can be up to 32 alphanumeric characters including spaces long 6 Press the or ke...

Страница 84: ...ppears 3 Enter the machine password and press the Enter key 4 Press the or key to select Security to display the Security tab select Set Machine Password and then press the Enter key 5 On the password entry screen enter the current password once and a new password twice and then press the Enter key To remove the password leave the Enter New Password and Confirm New Password fields blank and press ...

Страница 85: ... user password and press the Enter key 4 Press the or key to select Security to display the Security tab select Set User Password and then press the Enter key 5 On the password entry screen enter the current password once and a new password twice and then press the Enter key To remove the password leave the Enter New Password and Confirm New Password fields blank and press the Enter key 6 Press th...

Страница 86: ...user password is provided to lock your built in storage device Once you set the user password you will have to enter the password along with the power on password if set after the VAIO logo appears You cannot start your computer with the master password If you forget the master password or the keyboard fails which is critical to password entry no bypass is possible and the data stored on the built...

Страница 87: ...he Hard Disk Password entry screen appears 4 Select Enter Master and User Passwords and press the Enter key 5 Select Continue on the warning screen and press the Enter key 6 Enter the master password twice and press the Enter key The password should be up to 32 alphanumeric characters including spaces long 7 Enter the user password twice and press the Enter key The password should be up to 32 alph...

Страница 88: ...r on password 3 Press the or key to select Security to display the Security tab select Hard Disk Password and then press the Enter key The Hard Disk Password entry screen appears 4 Select Change Master Password or Change User Password and press the Enter key 5 Enter the current password once and then a new password twice 6 Press the Enter key 7 Press the Enter key when the success message appears ...

Страница 89: ...isplay the Security tab select Hard Disk Password and then press the Enter key The Hard Disk Password entry screen appears 4 Select Enter Master and User Passwords and press the Enter key 5 Enter the current password for Enter Current Hard Disk Master Password and press the Enter key 6 Press the Enter key without entering any letter for the remaining fields 7 Press the Enter key when the success m...

Страница 90: ...vior To use the VAIO Control Center 1 Click Start All Programs and VAIO Control Center 2 Select the desired control item and change the settings 3 Once finished click OK The setting of the desired item has been changed For more information about each option see the help file included with the VAIO Control Center Some of the control items will not be visible if you open the VAIO Control Center as a...

Страница 91: ... battery power you should be aware that the computer will automatically enter Hibernate mode if the remaining battery life becomes short regardless of the power management setting you select If the battery charge level falls below 10 you should either connect the AC adapter to recharge the battery pack or shut down your computer and install a fully charged battery pack Using Normal Mode This is th...

Страница 92: ...mode uses more power than Hibernate mode If the battery runs out of power while your computer is in Sleep mode you will lose all unsaved data Going back to the previous work state is impossible To avoid loss of data you should save your data frequently To return to Normal mode Press any key Slide the power switch in the direction of G on the switch If you slide in the direction of G on the switch ...

Страница 93: ...it will enter Sleep mode To modify this you can change the Sleep mode settings To change the Sleep mode settings 1 Right click the power status icon on the taskbar and select Power Options 2 Click Change plan settings under the current power plan 3 Change the time to place the computer into Sleep mode and click Save Changes ...

Страница 94: ...mode If you do not intend to use your computer for a long period of time place the computer into Hibernate mode To activate Hibernate mode Press the Fn F12 keys The computer enters Hibernate mode Alternatively you can click Start the arrow next to the Lock button and Hibernate to place the computer into Hibernate mode Hibernate mode requires more time than Sleep mode to be activated Hibernate mode...

Страница 95: ... and hold the power switch for more than four seconds your computer will turn off automatically It takes more time to return to Normal mode from Hibernate mode than from Sleep mode You can use the VAIO Control Center to configure your computer to return to Normal mode when you open the LCD screen lid This power resuming preference will be lost if you remove both the AC adapter and the battery pack...

Страница 96: ... a power status icon appears on the taskbar This icon indicates what kind of power source you are using at that time for example AC power Click this icon to display the window that shows your power status The VAIO Power Management function is added to the Windows Power Options To select a power plan 1 Right click the power status icon on the taskbar and select Power Options 2 Select your desired p...

Страница 97: ...AIO Power Management Viewer You can view performance with the power plan that was modified with the VAIO Power Management To start the VAIO Power Management Viewer 1 Click Start All Programs and VAIO Control Center 2 Click Power Management and VAIO Power Management Viewer ...

Страница 98: ... protect your hard disk drive against shock hazards you must first activate the VAIO HDD Protection To activate VAIO HDD Protection 1 Click Start All Programs and VAIO Control Center 2 Click Security and Hard Disk Drive Protection Settings 3 Select the Activate hard disk drive protection check box 4 Select one of the desired sensitivity level 5 Click OK For more information see the help file inclu...

Страница 99: ...amage Handling the LCD Screen page 100 Using the Power Source page 101 Handling Your Computer page 102 Handling the Built in Camera page 105 Handling Discs page 106 Using the Battery Pack page 107 Using Headphones page 108 Handling the Memory Stick page 109 Handling the Built in Storage Device page 110 Handling the Display LAN Adapter page 111 ...

Страница 100: ...ent residual images The LCD screen becomes warm during operation This is normal and does not indicate a malfunction The LCD screen is manufactured using high precision technology You may however see tiny black points and or bright points red blue or green that continuously appear on the LCD screen This is a normal result of the manufacturing process and does not indicate a malfunction Avoid rubbin...

Страница 101: ... caused by sudden power surges in an electrical storm for example Do not place heavy objects on the power cord To disconnect the cord pull it out by holding the plug Never pull the cord itself Unplug your computer from the AC outlet if you are not planning to use the computer for a long period of time Make sure that the AC outlet is easily accessible When the AC adapter is not used unplug it from ...

Страница 102: ... operating it again Do not drop your computer or place any objects on top of the computer Do not place your computer in a location subject to Heat sources such as radiators or air ducts Direct sunlight Excessive dust Moisture or rain Mechanical vibration or shock Strong magnets or speakers that are not magnetically shielded Ambient temperature of more than 35 C or less than 5 C High humidity Do no...

Страница 103: ...interference to radio or TV reception If this occurs relocate the computer a suitable distance away from the set Use only specified peripheral equipment and interface cables Otherwise problems may occur Do not use cut or damaged connection cables If your computer is brought directly from a cold location to a warm one moisture may condense inside the computer In this case allow at least one hour be...

Страница 104: ...reen may be sensitive to pressure or added stress and exerting pressure may damage the screen or cause it to malfunction To open the computer grasp the LCD screen lid on the center with one hand and gently lift the lid To carry the computer with the lid open be sure to hold the computer with both hands Use a carrying case specially designed to carry your computer ...

Страница 105: ...will appear on the captured images Do not let the direct sunlight get into the lens of the built in camera regardless of your computer s power state as it may cause the camera to malfunction Clean the lens protection cover of the built in camera with a blower brush or a soft brush If the cover is extremely dirty wipe it off with a soft dry cloth Do not rub the cover as it is sensitive to pressure ...

Страница 106: ... commercially available cleaners or anti static spray which may cause damage to the disc For normal cleaning hold the disc by its edges and use a soft cloth to wipe the surface from the center out If the disc is badly soiled moisten a soft cloth with water wring it out well and use it to wipe the surface of the disc from the center out Wipe off any remaining moisture with a dry soft cloth Never af...

Страница 107: ...d heat builds up in the battery pack This is normal and is not cause for concern Keep the battery pack away from all sources of heat Keep the battery pack dry Do not open or try to disassemble the battery pack Do not expose the battery pack to any mechanical shock such as dropping it on a hard surface If you are not using your computer for a long period of time remove the battery pack from the com...

Страница 108: ...e a traffic hazard and is illegal in some areas It can also be potentially dangerous to play loud music while walking especially at pedestrian crossings Preventing hearing damage Avoid using headphones at high volume Hearing experts advise against continuous loud and extended play If you experience a ringing in your ears reduce the volume or discontinue use ...

Страница 109: ...y Stick in a location subject to Static electricity Electrical noise Extremely high temperatures such as in a car parked in the sun Direct sunlight High humidity Corrosive substances Use the storage case supplied with the Memory Stick Be sure to make a backup copy of your valuable data Keep the Memory Stick and the Memory Stick adaptors out of reach of children There is a risk of swallowing them W...

Страница 110: ...e configuration of your computer To avoid damaging your hard disk drive Do not subject your computer to sudden movements Keep your computer away from magnets Do not place your computer in a location subject to mechanical vibration or in an unstable position Do not move your computer while the power is on Do not turn off the power or restart your computer while reading or writing data to the hard d...

Страница 111: ...at hand the display LAN adapter is designed to be attached to the AC adapter To attach the display LAN adapter to the AC adapter 1 Fit the socket on the display LAN adapter onto the attachment projection on the side of the AC adapter with the cable 2 Slide the display LAN adapter toward the AC adapter until it clicks into place ...

Страница 112: ...tacting VAIO Helpdesk Features and options in this section may not be available on your computer Computer page 114 System Security page 123 Battery page 124 Instant Mode page 126 Built in Camera page 128 Networking page 130 Bluetooth Technology page 135 Display page 139 Printing page 142 Microphone page 143 Speakers page 144 Pointing Device page 145 Keyboard page 146 Floppy Disks page 147 Audio Vi...

Страница 113: ...113 n N Troubleshooting Memory Cards page 150 Peripherals page 151 ...

Страница 114: ...y make sure it is plugged into a power source and turned on Make sure the brightness and contrast controls are adjusted correctly See the manual that came with your display for more information Unplug the AC adapter and remove the battery pack Wait three to five minutes Reinstall the battery pack plug the AC adapter and then slide the power switch in the direction of G on the switch to turn on you...

Страница 115: ...he Ctrl Alt Delete keys and click the arrow next to the Shut down button and Restart Slide in the direction of G on the switch and hold the power switch for more than four seconds to shut down your computer Unplug the AC adapter and leave the computer for about five minutes Then plug the AC adapter and turn on the computer again Turning off your computer with the power switch or the Ctrl Alt Delet...

Страница 116: ...wn button and Shut Down If the Windows Security window appears click Shut Down If your computer still does not turn off slide in the direction of G on the switch and hold the power switch until the computer turns off Turning off your computer with the Ctrl Alt Delete keys or the power switch may cause loss of unsaved data Unplug the AC adapter and remove the battery pack Wait three to five minutes...

Страница 117: ...es not work slide in the direction of G on the switch and hold the power switch until the computer turns off Turning off your computer with the power switch may cause loss of unsaved data What should I do if the charge indicator light is blinking fast and my computer does not start This problem could be due to the battery pack not being installed properly To resolve this problem turn off your comp...

Страница 118: ... your computer s CPU utilizes a type of CPU speed controlling technology for power conservation purposes System Properties may display the current CPU speed instead of the maximum speed What should I do if Windows does not accept my password and returns a message Enter Onetime Password If you enter a wrong power on password three times consecutively the Enter Onetime Password message appears and W...

Страница 119: ...ntact VAIO Helpdesk to reset it A reset fee will be charged How can I change the boot device order You can use one of the BIOS functions to change the boot device order Follow these steps 1 Turn on your computer 2 Press the F2 key when the VAIO logo appears The BIOS setup screen appears If not restart the computer and press the F2 key several times when the VAIO logo appears 3 Press the or key to ...

Страница 120: ...tions for your screen to turn off Select a screen saver other than the VAIO original screen saver What should I do if I cannot boot my computer from the external device connected to the computer To boot your computer from the external device for example the USB floppy disk drive and the USB optical disc drive you need to change the boot device Turn on your computer and press the F11 key when the V...

Страница 121: ...ing the startup process Use recovery disc s you created upon delivery of your computer 3 Select your keyboard layout from the drop down list and click Next 4 Select your operating system and click Next 5 Click VAIO Recovery Center 6 Click Restore Complete System and Start 7 Select Skip and click Next You will be prompted to select whether or not to keep the VAIO Value added contents 8 Select No an...

Страница 122: ... where the data for the system recovery is stored To check the volume of the recovery partition follow these steps 1 Click Start right click Computer and select Manage 2 Click Disk Management under Storage in the left pane The volume of the recovery partition and the total volume of the C drive are displayed in the Disk 0 row in the center pane ...

Страница 123: ...net 2 Double click the Windows Security Alerts icon on the taskbar 3 Follow the on screen instructions to set up automatic or scheduled updates How do I keep my antivirus software updated You can keep the McAfee software program current with the latest updates from McAfee Inc To download and install the latest security updates follow these steps Your computer must be connected to the Internet to d...

Страница 124: ...ses AC power even if the battery pack is installed When should I recharge the battery pack When the battery charge level falls below 10 When both the charge and power indicator lights blink When you have not used the battery pack for a long period of time When should I replace the battery pack If the battery pack quickly runs out of power after fully charged it may be reaching the end of its life ...

Страница 125: ...am that prevents the system from entering Hibernate mode save your data frequently to avoid losing data See Using Hibernate Mode page 94 for information on how you can manually activate Hibernate mode Why doesn t the charge indicator light go out when it seems the computer and the AC adapter have been connected for long enough When the temperature is below approximately 15 C the battery pack VGP B...

Страница 126: ... Click Start All Programs Accessories and Run 2 Enter C InstantON for Open and click OK 3 Click Folders on the toolbar 4 Right click InstantON in the folder list in the left pane and click Properties 5 Click Advanced on the General tab of the window for changing properties 6 Click to cancel the Compress contents to save disk space check box under Compress or Encrypt attributes click OK and then go...

Страница 127: ... 13 Click OK in the confirmation window for attribute changes Running the Disk Cleanup with the Compress old files option selected may compress the files required for the Instant Mode If the files are compressed after running the Disk Cleanup follow the above procedure to restore the files What should I do if my computer screen LCD goes blank The screen saver has been enabled and is now activated ...

Страница 128: ...tured under the fluorescent light may show reflections of light A dark portion in captured images may appear as a noise If the lens protection cover is dirty you cannot take a clear shot Clean the cover See Handling the Built in Camera page 105 What should I do if captured images contain dropped frames and audio interruptions The effect settings on your software application may cause dropped frame...

Страница 129: ... images In some software applications you can set an appropriate value to one of the camera properties e g light source flicker etc to eliminate flicker noise Why is the video input from the built in camera suspended for a few seconds The video input may be suspended for a few seconds if a shortcut key with the Fn key is used the CPU load increases This is normal and does not indicate a malfunctio...

Страница 130: ...r light is lit on your computer Make sure power to the access point is on If you want to connect your computer to a wireless LAN access point using the 5 GHz band make sure the option to use the 5 GHz band or both the 2 4 GHz and 5 GHz bands is selected on the WLAN tab in the VAIO Smart Network settings window Wireless LAN communication IEEE 802 11a standard using only the 5 GHz band available on ...

Страница 131: ... To change the settings follow these steps 1 Right click the power status icon on the taskbar and select Power Options 2 Click Change plan settings under the current power plan 3 Click Change advanced power settings 4 Select the Advanced settings tab 5 Double click Wireless Adapter Settings and Power Saving Mode 6 Select Maximum Performance from the drop down list both for On battery and Plugged i...

Страница 132: ...slow The wireless LAN data transfer speed is affected by distance and obstructions between devices and access points Other factors include device configurations radio conditions and software compatibility To maximize the data transfer speed move your computer away from obstacles or closer to any access point you may be using If you are using a wireless LAN access point the device may be temporaril...

Страница 133: ... result in a communication failure Follow the steps in What should I do if my computer cannot connect to a wireless LAN access point page 130 to change the settings What are channels Wireless LAN communication uses divided frequency bands known as channels Third party wireless LAN access point channels may be preset to different channels from Sony devices If you are using a wireless LAN access poi...

Страница 134: ...he VAIO Smart Network window on the desktop follow these steps 1 Click Start All Programs and VAIO Control Center 2 Click Network Connections and VAIO Smart Network 3 Click Advanced in the right pane For information on the VAIO Smart Network software see the help file included with the software ...

Страница 135: ... works best when the devices are within 10 meters of each other What should I do if I cannot find the Bluetooth device I want to communicate with Check that the Bluetooth function of the device you want to communicate with is on See the other device s manual for more information If the device you want to communicate with is already communicating with another Bluetooth device it may not be found or...

Страница 136: ...in use Move your computer and Bluetooth devices closer to each other The 2 4 GHz radio frequency used by Bluetooth and wireless LAN devices is also used by other devices Bluetooth devices incorporate technology that minimizes interference from other devices using the same wavelength however communication speed and connection range may be reduced Interference from other devices may also stop commun...

Страница 137: ... Bluetooth function when I log onto my computer as a user with a standard user account The Bluetooth function may not be available to a user with a standard user account on your computer Log onto the computer as a user with administrative rights Why can t I use the Bluetooth devices when I switch users If you switch users without logging off your system the Bluetooth devices will not work Be sure ...

Страница 138: ...ort SCMS T content protection you need to connect the device using the Advanced Audio Distribution Profile A2DP Follow these steps 1 Click Start Control Panel Hardware and Sound and Bluetooth Devices 2 Right click the icon for the device that you want to connect using the A2DP and select Control 3 Click to cancel the Connect to a device only if it supports SCMS T content protection check box under...

Страница 139: ... with the Fn Key page 27 for more information What should I do if I do not see proper images or videos Be sure to select Highest 32 bit for the display colors before using video image software or starting DVD playback Selecting any other option may prevent such software from displaying images successfully To change the display colors follow these steps 1 Right click on the desktop and select Perso...

Страница 140: ...e video memory of your computer may be insufficient for displaying high resolution videos In this case lower the resolution of the LCD screen To change the screen resolution follow these steps 1 Right click on the desktop and select Personalize 2 Click Display Settings 3 Move the slider under Resolution to the left to reduce or to the right to increase the screen resolution You can check the total...

Страница 141: ...settings tab 5 Double click Display 6 Adjust the LCD brightness setting in the item for brightness adjustment What should I do if the external display remains blank If you cannot change the display output with the Fn F7 keys you need to change the settings for the external display with the VAIO Control Center To change the settings launch the VAIO Control Center select the control item for the ext...

Страница 142: ...mation If your printer is not functioning after your computer resumes from a power saving mode Sleep or Hibernate then restart the computer If the bidirectional communication functions are provided with your printer disabling the functions on your computer may enable printing Follow these steps 1 Click Start and Control Panel 2 Click Printer under Hardware and Sound 3 Right click the printer icon ...

Страница 143: ...steps 1 Close all open programs 2 Click Start and Control Panel 3 Click Hardware and Sound 4 Click Manage audio devices under Sound 5 On the Recording tab select the desired device for sound input and click Set Default How can I prevent microphone feedback Microphone feedback occurs when the microphone receives the sound from a sound output device such as a speaker To prevent this problem Keep the...

Страница 144: ...ing the volume icon on the taskbar Your sound output device may have been incorrectly configured To change the sound output device see How do I change the sound output device page 148 What should I do if my external speakers do not work Check the suggestions in What should I do if I do not hear sound from the built in speakers page 144 Make sure your speakers are properly connected and the volume ...

Страница 145: ...ng press the Alt F4 keys to close the application window If the Alt F4 keys do not work click Start the arrow next to the Lock button and Restart to restart your computer If your computer does not restart press the Ctrl Alt Delete keys and click the arrow next to the Shut down button and Restart If the Windows Security window appears click Restart If this procedure does not work slide in the direc...

Страница 146: ...ed To change the keyboard configuration follow these steps 1 Click Start and Control Panel 2 Click Clock Language and Region and click Regional and Language Options 3 Change the settings as desired What should I do if I cannot enter certain characters with the keyboard If you cannot enter U I O P J K L M and so on the Num Lk key may be activated Check that the Num lock indicator light is unlit If ...

Страница 147: ...drive 2 Wait until the indicator light on the floppy disk drive turns off 3 Push the eject button to remove the disk and disconnect the USB floppy disk drive from your computer 4 Reconnect the floppy disk drive by plugging the USB cable into the USB port 5 Restart the computer by clicking Start the arrow next to the Lock button and Restart What should I do if I cannot write data to a floppy disk M...

Страница 148: ...he Play Windows Startup sound check box 5 Click OK How do I change the sound output device If you do not hear sound from the device connected to a port such as the USB port HDMI output port optical output port or headphones jack you need to change the device for sound output 1 Close all open programs 2 Click Start and Control Panel 3 Click Hardware and Sound 4 Click Manage audio devices under Soun...

Страница 149: ...change the sound output device if you want to hear sound from the device connected to a port such as the HDMI output port optical output port or headphones jack For the detailed procedure see How do I change the sound output device page 148 Why do sound interruptions and or dropped frames occur when I play high definition videos such as those recorded with the AVCHD digital video camcorder Playing...

Страница 150: ...l data including music data previously saved on it Before you reformat a Memory Stick back up important data and confirm that the Memory Stick does not contain files you want to keep 1 Copy the data from the Memory Stick onto your built in storage device to save data or images 2 Format the Memory Stick by following the steps in Formatting a Memory Stick page 37 Can I copy images from a digital cam...

Страница 151: ...tlet Try using another USB port on your computer The driver software could be installed to the specific port you used the first time you connected the device See the manual that came with your USB device for more information You may need to install software before you connect the device Try connecting a simple low powered device such as a mouse to test if the port is working at all USB hubs may pr...

Страница 152: ...emarks or registered trademarks of Intel Corporation Microsoft MS DOS Windows and Windows Vista are either registered trademarks or trademarks of Microsoft Corporation in the United States and or other countries The Bluetooth word mark and logos are registered trademarks owned by Bluetooth SIG Inc and any use of such marks by Sony Corporation is under license Other trademarks and trade names are t...

Страница 153: ...rks of their respective owners In the manual the or marks are not specified Specifications are subject to change without notice All other trademarks are trademarks of their respective owners See the printed specifications sheet to find out what software is available for your model ...

Страница 154: ...s manual the software or other information contained herein or the use thereof In the manual the or marks are not specified Sony Corporation reserves the right to make any modification to this manual or the information contained herein at any time without notice The software described herein is governed by the terms of a separate user license agreement Sony Corporation is not liable and will not c...

Страница 155: ... 2009 Sony Corporation n ...

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