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Frequently asked questions
How do I maintain CDs and DVDs?
 Avoid touching the surface of the disc with your fingers. Fingerprints and dust on the surface of the disc may cause
reading errors.

Try using canned compressed air to clean dusty discs.

Do not clean the disc with solvents (such as benzine, thinner, alcohol, commercially available cleaners, or anti-static
spray), which may damage the disc. To clean the disc, follow these steps:
1. Hold the edge of the disc, and use a soft cloth to wipe the surface from the center out.
2. If the disc is badly soiled, moisten a soft cloth with water, wring it out well, and use it to wipe the surface
of the disc from the center out.
3.
Wipe off any remaining moisture with a dry, soft cloth.

Do not drop or bend the disc.
Why does my computer freeze when I try to read a disc?

The disc your computer is trying to read may be dirty or damaged. Follow these steps:
1.
Restart the computer by clicking Start and Shut Down . When the Shut Down Windows dialog box
appears, select Restart and click OK .
2. Eject the disc from the optical drive.
3. Examine the disc for dirt or damage. If the disc is dirty, see How do I maintain CDs and DVDs? for
instructions on how to clean it.
What do I do if the drive tray won't open?
 Make sure the computer is on.

Press the Eject button on the optical drive.

If the Eject button does not work, double-click the My Computer icon on the desktop. Right-click the optical drive
icon, and select Eject from the shortcut menu.
 If none of the above options work, insert a thin, straight object (such as a paper clip) in the manual eject hole to
the right of the Eject button.
What do I do if the optical drive isn't playing my CD or DVD properly?
 Make sure the disc was inserted into the drive with the label facing up.
 Make sure the necessary program(s) is installed according to the manufacturer's instructions.

If the CD or DVD is dirty or damaged, the computer will stop responding. Follow these steps:
1.
Restart the computer by pressing the Ctrl+Alt+Delete keys. Click Shut Down on the Windows Security
window. When the Shut Down Windows dialog box appears, select Restart and click OK .
2. Remove the CD or DVD from the optical drive.
3. Check the disc for dirt or damage. If you need to clean the disc, see How do I maintain CDs and DVDs?
for instructions.

If you are playing a CD or DVD and cannot hear sound, follow these steps:
1. Double-click the Volume icon on the Taskbar Notification area, and click to cancel the Volume Control
mute check boxes.
2.
Check the volume setting in the audio mixer.
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