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Troubleshooting

This section describes how to solve common problems you may encounter
when using your notebook. Many problems have simple solutions, so try
these suggestions before you contact Sony PC Support
(http://www.sony.com/pcsupport).

❑

Troubleshooting Your Notebook

❑

Troubleshooting the LCD Screen

❑

Troubleshooting the Mouse and Touchpad

❑

Troubleshooting Drives, PC Cards and Peripheral Devices

❑

Troubleshooting Software

❑

Troubleshooting the Modem

❑

Troubleshooting Audio

❑

Troubleshooting the Printer

❑

Troubleshooting i.LINK devices

Troubleshooting Your Notebook

My notebook does not start.

❑

Check that the notebook is plugged into a power source and that it is turned
on. Check that the power indicator on the front panel of the notebook
indicates that the power is on.

❑

Check that the battery packs are inserted properly and that they are charged.

❑

Make sure there is no floppy disk in the floppy disk drive.

❑

Confirm that the power cord and all cables are connected firmly, as
described in the “Connecting a Power Source” section of the printed Quick
Start.

❑

If you plugged the notebook into a power strip or Uninterruptible Power
Supply (UPS), make sure the power strip or UPS is turned on and working.

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Содержание VAIO PCG-FXA33

Страница 1: ...ppy Disk Drive 18 Using the Optical Disc Drive 21 To insert a disc 21 To eject a disc 22 To play a DVD 23 To play an audio CD 24 Notes on CD and DVD discs 24 To write data to a CD RW or CD R disc 25 Using PC Cards 26 To insert a PC Card 26 To remove a PC Card 28 Using a Second Battery Pack 29 To insert a second battery pack 29 To charge the second battery pack 30 To view remaining battery power 30...

Страница 2: ...eplicator 40 To attach your notebook to the port replicator 41 To remove your notebook from the port replicator 44 Connecting a PS 2 External Mouse or Keyboard 46 To connect an external mouse or keyboard 46 Connecting an AV Device 47 Connecting a Parallel Port Printer 48 To connect a printer 48 Connecting a USB Printer 49 To connect a USB printer 49 Connecting an External Display 50 To connect a c...

Страница 3: ... Personal Digital Assistant 59 Wireless LAN Access Point 59 Wireless LAN PC Card 60 Customizing Your VAIO Notebook 61 Selecting the Display Mode 62 Changing the window design of Sony software 65 Adding Memory 67 Precautions and Procedures 68 Typical expansion memory configuration 69 Models with 128 MB memory 69 Models with 256 MB memory 69 Removing a memory module 70 Installing a memory module 72 ...

Страница 4: ...Why does the System Properties dialog box display a slower CPU speed than advertised 92 Troubleshooting the LCD Screen 93 My LCD screen is blank 93 My LCD screen continues to show the previous screen 93 The image on my connected external display is not centered or sized properly 93 I want to change the video resolution of my display 93 I cannot switch the LCD display to TV and vice versa 93 Troubl...

Страница 5: ...oftware does not start 98 I cannot use the DVgate software 98 My computer s start up time seems longer after I have in stalled AOL What can I do 98 Troubleshooting the Modem 99 My modem does not work 99 My modem connection is slow 99 Troubleshooting Audio 100 My speakers make no sound 100 My microphone does not work 100 Troubleshooting the Printer 101 I cannot print 101 Troubleshooting i LINK devi...

Страница 6: ...Change text in this variable definition to document title 6 Index 109 ...

Страница 7: ...er Guide This User Guide provides detailed information on all aspects of using your new VAIO computer from keyboard functions to preinstalled software applications In the left navigation window click the topics you want to learn more about and that information will be displayed in this main window ...

Страница 8: ...Change text in this variable definition to document title 8 ...

Страница 9: ...ing aspects of your new computer Using the Keyboard Using the Touchpad Using the Floppy Disk Drive Using the Optical Disc Drive Using PC Cards Using a Second Battery Pack Using the Weight Saver Using Power Saving Modes Connecting a Phone Line Connecting to a LAN ...

Страница 10: ...ea to type numbers or to perform mathematical calculations such as addition and subtraction Note that you must press the Num Lock key to activate the numeric keypad When you do so the Num Lock light will be on Navigation keys Several keys are devoted to moving the cursor on the screen Correction keys The Insert Back Space and Delete keys enable you to make corrections in your documents Escape key ...

Страница 11: ...ntrol and Alt Alternate keys offer another way to give commands For example in many applications instead of choosing the Save command from a menu you can hold down Ctrl and press S referred to as Ctrl S The Shift key operates the same way as on a typewriter it is used to produce capital letters or special symbols such as and Windows key The key with the Windows logo displays the Windows Start menu...

Страница 12: ...is the equivalent of selecting Find and then Files or Folders from the Start menu Ctrl F Displays the Windows Find Computer window where you can locate other computers This is the equivalent of selecting Find and then Computer from the Start menu M Minimizes all displayed windows Shift M Returns all minimized windows to their previous size R Displays the Run window This is the equivalent of select...

Страница 13: ...indicator will light when data is being read from or written to the hard disk Do not enter Standby mode or turn off the notebook when this indicator is on Light On Off Num Lock The number keys in the numeric keypad are active The alphanumeric character keys in the keypad area are active Caps Lock The letters appear in uppercase as you type The Shift key lowers the case of typed letters when Caps L...

Страница 14: ...play Mode for more information Combinations Feature Function Fn F3 Mute On Off Toggles the built in speaker off and on Fn F4 Speaker volume Adjusts the built in speaker volume To increase volume press Fn F4 Fn Shift F4 Speaker volume Adjusts the built in speaker volume To decrease volume press Fn Shift F4 Fn F5 Brightness control Adjusts the brightness of the LCD To increase light intensity press ...

Страница 15: ...t Toggles between LCD only and dual LCD TV display modes Connect the cable before you turn on the notebook otherwise Fn F8 will not work Fn Esc System Standby Puts the system into Standby mode a power management state To return the system to the active state press any key Some functions are not available until Windows launches Combinations Feature Function LCD Only LCD LCD and external display Onl...

Страница 16: ...lled a touchpad You can point to select drag and scroll objects on the screen using the built in touchpad Touchpad Action Description Point Slide one finger on the touchpad to place the pointer on an item or object Click Press the left button once Double click Press the left button twice Left button Touchpad Pointer Right button ...

Страница 17: ... then click the Mouse icon in the Control Panel Right click Press the right button once In many applications this action displays a shortcut menu of context sensitive choices Drag Slide one finger while pressing the left button Scroll Move your finger along the right edge of the touchpad to scroll vertically Move your finger along the bottom to scroll horizontally The scroll function is available ...

Страница 18: ...itle 18 Using the Floppy Disk Drive Your computer comes with a floppy disk drive in the multipurpose bay To insert a disk 1 Hold the disk with the label side facing up 2 Gently insert the disk into the drive until it clicks into place Label side facing up ...

Страница 19: ...off the notebook 2 There is a RELEASE lever on the bottom of the computer Slide this lever in the direction of the arrow 3 Slide the drive out of the multipurpose bay 4 Insert the weight saver See Using the Weight Saver for details Do not push the eject button when the LED indicator is turned on Otherwise data may be lost Multipurpose bay release lever Eject button LED indicator light ...

Страница 20: ...ebook 2 If another device is in the multipurpose bay remove the device See To remove the second battery pack for details 3 Insert the floppy disk drive with the VAIO label facing up into the multipurpose bay until the RELEASE lever locks into place Inserting the floppy disk drive Multipurpose bay Floppy disk drive ...

Страница 21: ...ay slides out 3 Place an optical disc on the tray with the label side facing up For DVDs that can be played on both sides the side of the disc facing up is the side that plays When the notebook is in Standby or Hibernate mode you cannot insert a disc See Using Power Saving Modes for more information on Standby and Hibernate modes Ejecting the tray Avoid using adhesive labels to identify your discs...

Страница 22: ... pushing it gently To eject a disc When you finish using a disc wait until the LED indicator turns off and then press the Eject button to remove the disc When the notebook is in a power saving mode you cannot remove an optical disc See Using Power Saving Modes for more information about power saving modes Inserting an optical disc Label side facing up ...

Страница 23: ...t DVD R media When you are ready to play a DVD read the suggestions below to maximize your video viewing experience If you connect your notebook to a TV display you may need to adjust the display resolution Read the suggestions below to set the display resolution to the proper dimensions Also see Selecting the Display Mode for more information Make sure to seat the disc firmly over the hub fingers...

Страница 24: ...s 3 Double click DVD CD ROM drives From the drop down list double click the drive name A properties window appears 4 Select the Enable digital CD audio for this CD ROM device check box if it is not already selected and then click OK Notes on CD and DVD discs Do not drop or bend the disc Do not touch the surface of the disc Fingerprints and dust on the surface of a disc may cause reading errors Pro...

Страница 25: ...ony SonicStage and Microsoft Windows XP to write data to a CD R or CD RW disc To create a CD R disc that is readable in a CD ROM drive make sure that you finish the writing process before ejecting the disc For more information see the instructions included with Windows XP Notes on writing data to a CD RW or CD R disc For optimal writing speed deactivate the screen saver and exit anti virus softwar...

Страница 26: ...ops out Do not strike or shake the notebook while writing data to a disc Always use the AC adapter as the power source for your notebook if you are writing data to a CD RW or CD R disc Using battery power may result in data transfer failure The PC Card slots can accommodate two Type I II PC Cards or one Type III PC Card These slots are compatible with CardBus Use the lower slot for Type III PC Car...

Страница 27: ...t label of the PC Card is facing up The PC Card is automatically detected by your system The Unplug or Eject Hardware icon appears in the taskbar PC Card slot protector Inserting a PC Card Do not force a PC Card into the slot as this may damage the connector pins Do not carry your notebook while touching the head of a PC Card such as a wireless LAN card as pressure or shock may damage the connecto...

Страница 28: ... Notes on using PC Cards For some PC Cards if you alternate between normal power operation and the Standby or Hibernate power management modes while the card is inserted you may find that a device connected to your system is not recognized Restart your system to correct the problem Some PC Cards may require that you disable idle devices when using the PC Card Be sure to use the most recent softwar...

Страница 29: ...he first battery pack is 85 percent full You can monitor which battery pack is charging by observing the battery indicators To insert a second battery pack 1 If another device is in the multipurpose bay remove that device 2 Insert the battery pack into the multipurpose bay If the battery is being used the battery 2 indicator turns on 3 Attach the weight saver to the notebook to stabilize the batte...

Страница 30: ...C power The battery indicator flashes while the battery is charging See also To charge the battery pack in the printed Quick Start for more information To view remaining battery power To view remaining battery power perform the following steps Using weight saver for second battery cover Charging the second battery Battery pack Weight saver Battery indicators ...

Страница 31: ... sure that the other battery pack s indicator is on If the indicator of the battery pack you are removing is on right click the battery icon on the taskbar and click the Switch discharge battery option 1 There is a Release lever on the bottom of the weight saver To remove the battery pack slide this lever in the direction of arrow 1 and then slide the RELEASE lever on the bottom of the notebook in...

Страница 32: ...o attach the weight saver 1 If another device such as a battery pack is in the multipurpose bay remove that device See To remove the second battery pack for more information 2 Fold out the hinged arm of the weight saver and then push on the hinged arm to lock it into place Slide the weight saver in the direction of the arrow until it clicks into place 3 Manually lock the weight saver s Release lev...

Страница 33: ...ight saver 1 To remove the weight saver first slide the multipurpose bay Release lever in the direction of the arrow 2 Remove the weight saver Multipurpose bay Release lever Release lever Arrow 1 Weight saver Release lever Arrow 2 RELEASE lever ...

Страница 34: ...green when your notebook is in this mode To save power you can turn off a specific device such as the LCD or the hard disk drive Standby mode In Standby Mode the notebook saves the current state of the system in RAM and switches off power to the CPU The amber power indicator flashes in this mode To activate Standby mode To activate Standby mode press the key combination Fn Esc To return to normal ...

Страница 35: ...previous state Time required to return to normal mode Standby requires less time than Hibernate to return to normal mode Power consumption Standby uses more power than Hibernate The Save to Disk Manager screen appears and then the notebook enters Hibernate mode Do not move the notebook until its power indicator turns off When returning from Hibernate mode the system status stored on the hard disk ...

Страница 36: ...gister your software online and use Sony Customer Support you must connect to a phone line Connecting phone cable Your notebook does not work with party lines cannot be connected to a coin operated telephone and may not work with multiple phone lines or a private branch exchange PBX Some of these connections may result in excess electrical current and could cause a malfunction in the internal mode...

Страница 37: ...heading or click Set up a home or small office network depending on your configuration 3 Depending on your choice either the Add Network Place Wizard or the Network Setup Wizard is displayed 4 Follow the step by step instructions that appear on the screen Connecting to LAN Warning Only connect 10Base T and 100Base TX cables to the Ethernet jack Do not connect any other type of network cable or pho...

Страница 38: ...Change text in this variable definition to document title 38 ...

Страница 39: ...a Port Replicator Connecting a PS 2 External Mouse or Keyboard Connecting an AV Device Connecting a Parallel Port Printer Connecting a USB Printer Connecting an External Display Connecting a USB Device Connecting an i LINK Device Connecting with another VAIO computer Connecting External Speakers Connecting an External Microphone Expanding Your Notebook Capabilities ...

Страница 40: ...ect additional peripherals to your notebook Port replicator 1 Serial port 5 USB ports 2 Printer port 6 Mouse Keyboard PS 2 port 3 Monitor port 7 DC In port 4 Network port Ethernet 10Base T 100Base TX The port replicator can be powered only with an AC power adapter Do not remove the AC adapter from the port replicator or the AC outlet while using the port replicator this may cause data damage or ha...

Страница 41: ...nect all peripheral devices 2 On the bottom of the notebook slide the port replicator cover open 3 If necessary close the tilt stands before attaching the notebook to the port replicator When attaching your notebook to the port replicator do not attempt to insert or remove the battery pack Lifting and turning the notebook with an attached port replicator could cause a temporary loss of power and m...

Страница 42: ... 42 4 Attach the bottom of the notebook to the port replicator connector until it clicks into place 5 Plug the cable attached to the AC adapter into the DC IN jack on the port replicator Attaching notebook to port replicator Notebook Port replicator optional ...

Страница 43: ... and an AC outlet The power indicator turns green 7 Turn on the notebook Connecting AC adapter to port replicator Use the AC adapter that comes with your notebook or the optional Sony adapter Power indicator AC adapter Power cord Release lever Power Port replicator connector ...

Страница 44: ...eplicator 1 Turn off your notebook and the connected peripherals 2 Pull the levers on each side of the port replicator to release the notebook from the port replicator 3 Lift the notebook away from the port replicator Releasing notebook from port replicator Removing notebook from port replicator Lever ...

Страница 45: ...lose the port replicator connector cover on the bottom of your notebook Close the port replicator connector cover after removing your notebook from the port replicator If the cover is left open dirt may get inside and damage the notebook ...

Страница 46: ...ard port on the port replicator identified by the symbols Plug the mouse or the keyboard cable into this port with the arrow facing upward Before you connect or disconnect the mouse or keyboard turn off the notebook You can only connect one external device at a time Therefore it is impossible to connect both a PS 2 mouse and PS 2 keyboard simultaneously Connecting external mouse or keyboard See th...

Страница 47: ... the notebook and wait until it finishes 3 Toggle between your LCD and your TV with the Fn F8 key combination Your image is now displayed on both LCD and TV Re insert your DVD to launch your DVD software Connecting a TV to the Notebook See the manual that came with your peripheral device for more information on its installation and use A part of the image cannot be displayed on your TV display if ...

Страница 48: ...cate the Printer port identified by the symbol Plug the printer cable supplied with the printer into this port on the notebook Printer connector See the manual that came with your printer for more information on its installation and use If your printer stops functioning after resuming from a power saving mode see Troubleshooting the Printer for more information Printer cable supplied with the prin...

Страница 49: ...B printer Plug the optional USB printer cable into either of the two USB ports on your notebook and the USB port on your printer To use a printer first install the driver software that came with your printer Connecting a USB Printer See the manual that came with your printer for more information on its installation and use Power cord USB printer cable not supplied Printer USB connector To USB port...

Страница 50: ...1 Locate the Monitor jack identified by the symbol on the back of the notebook 2 Plug the display cable optional into this port 3 If necessary plug one end of the display power cord into the display and the other end into an AC outlet Connect the external display before you turn on the notebook Connecting an external computer display See the manual that came with your computer display for more inf...

Страница 51: ... select a display When you connect an external display to the Monitor port you can toggle the output between the Liquid Crystal Display LCD the external monitor or both devices See the manual that came with your multimedia computer display for more information on its installation and use Connecting a projector See the manual that came with your projector for more information on its installation an...

Страница 52: ...lay Mode for more information To Press Result Switch to an external display Fn F7 Toggles between the LCD the external display connected to the Monitor port or both the LCD and external display Connect the cable before you turn on the notebook otherwise Fn F7 will not work Only LCD LCD and external display Only external display ...

Страница 53: ...uch as the PCGA UMS1 series optional with this notebook Since the USB mouse software driver is preinstalled in the notebook you simply plug the USB mouse into the USB port to use it One USB port supports one USB device The following steps describe the procedure for connecting a USB mouse to your notebook Refer to the manual that came with your USB device for specific installation instructions Conn...

Страница 54: ... 7669 toll free i LINK is a trademark of Sony used to designate that a product contains an IEEE 1394 con nector The i LINK connection may vary depending on the software application operating system and compatible i LINK devices All products with an i LINK connection may not communicate with each other Refer to the documentation that came with your compatible i LINK device for more information on o...

Страница 55: ...ices If the external device requires power from the i LINK port you cannot use the device with the notebook The notebook supports transfer rates up to 400 Mbps however the actual transfer rate is the lowest transfer rate of the external device The i LINK features available may vary depending on the software applications you use See the documentation that accompanied your software for more informat...

Страница 56: ... operating system and compatible i LINK devices All products with an i LINK connector may not communicate with each other Refer to the documentation that came with your compatible i LINK device for information on operating conditions and proper connection Before con necting compatible i LINK PC peripherals to your system such as a CD RW or hard disk drive confirm their operating system compatibili...

Страница 57: ...sure that the speakers are designed for computer use Turn down the volume of the speakers before you turn them on To connect external speakers 1 Locate the Headphone jack identified by the symbol on the left side of the notebook 2 Plug the speaker cable into this jack Do not place floppy disks on the speakers the speakers magnetic field can damage the data on floppy disks Connecting speakers to th...

Страница 58: ...ect an external microphone 1 Locate the Microphone jack identified by the symbol on the left side of the notebook A protruding dot above the Microphone jack further distinguishes this jack from other jacks and ports 2 Plug the microphone cable into the Microphone jack Make sure your microphone is designed for notebook use The microphone should be compliant with the plug in power microphone Connect...

Страница 59: ...nd other details in the address book and find them when you need them Add tasks to the To Do List prioritize them and assign them due dates Synchronize your data with the software on your notebook to back up your data Track expenses when you are out of the office then transfer the data to your notebook Exchange data with your notebook Wireless LAN Access Point The Wireless LAN Access Point is desi...

Страница 60: ...h comes with the Wireless LAN Access Point can be purchased separately and is designed for building a wireless LAN environment The Wireless LAN PC Card can be used with or without the Access Point With the Access Point you can build a wireless LAN between computers that are equipped with the Wireless LAN PC Card and gain access to the Internet Without the Access Point you can achieve direct commun...

Страница 61: ...61 Customizing Your VAIO Notebook The following sections briefly describe how to change your notebook s default settings Selecting the Display Mode Changing the window design of Sony software ...

Страница 62: ... When you connect an external display you can switch the display mode between your notebook s LCD display and the external monitor 1 Click the Start button and then point to Control Panel 2 Click Display to access the Display Properties window 3 Click the Settings tab and then click the Advanced button The Multiple Monitors and ATI RAGE MOBILITY M1 AGP dialog box appears Multiple Monitors and ATI ...

Страница 63: ...Selecting the Display Mode 63 ...

Страница 64: ...Help button If you cannot see your movie or DVD on the external display change the monitor or TV setting by clicking on the Secondary icon and changing it to Primary You may not be able to display the notebook LCD screen and an external display or projector at the same time depending on the types of computer displays and projectors you are using Turn on the notebook after you connect the external ...

Страница 65: ... click Switch to Classic View 3 Double click UI Design Selector 4 Click or and select the desired design 5 Click Apply The UI Design Selector window design changes The window design for your Sony software will match the UI Design Selector window 6 To try another selection click or then click OK to close the UI Design Selector This feature is available with UI Design Selector compatible software on...

Страница 66: ...Change text in this variable definition to document title 66 ...

Страница 67: ...ations flyer that came with your notebook for the amount of memory pre installed Expansion memory modules are available as options For memory upgrades use only PC100 CL2 SDRAM SO DIMMs gold lead contacts This section describes how to replace memory modules in your computer Precautions and Procedures Typical expansion memory configuration Removing a memory module Removing a memory module Viewing th...

Страница 68: ...discharge ESD can damage memory modules and other components Perform the procedures described below only at an ESD workstation If such a station is not available do not work in a carpeted area and do not handle materials that produce or hold static electricity cellophane wrappers for example Ground yourself by maintaining contact with an unpainted metal portion of the chassis while performing the ...

Страница 69: ...nsion memory configuration Models with 128 MB memory Models with 256 MB memory Total System Memory MB Slot 1 MB Slot 2 MB 128 128 192 128 64 256 128 128 384 128 256 512 256 256 Total System Memory MB Slot 1 MB Slot 2 MB 256 128 128 384 128 256 512 256 256 ...

Страница 70: ...lug your notebook and remove the battery pack s 3 After your notebook has cooled loosen and remove the screw that secures the cover of the memory bay on the bottom of your notebook Use an appropriate screwdriver 4 Touch a metal object such as the connector panel on the back of your notebook to discharge any static electricity Removing the memory module cover Screwdriver Screw ...

Страница 71: ...ule Your notebook comes with a memory module installed in the memory slot To upgrade your memory removal of these modules may be necessary before installing your upgrade memory module 2 Pull the memory module in the direction of the arrow 1 Pull the tabs in the direction of the arrow The memory module is released 1 2 1 ...

Страница 72: ...g the preinstalled memory 2 Remove the new memory module from its packaging 3 Install the memory module by sliding it into the memory module slot Press the module into place until it clicks 4 Tighten the screw on the cover of the memory bay Installing memory module 1 Slide the memory 2 Press the module into place until it clicks module into the slot ...

Страница 73: ...Viewing the amount of memory 73 Viewing the amount of memory 1 Restart the notebook 2 Click Start right click My Computer and then click Properties The System Properties window appears ...

Страница 74: ...e definition to document title 74 3 Click the General tab The amount of memory MB of RAM is shown 4 If the additional memory is not shown repeat the steps described in the Removing a memory module section System Properties window ...

Страница 75: ... play learn and communicate as soon as you turn it on This section provides the following information An overview of the various software that come with your notebook and the activities you can perform with your software Details on your Sony application driver and system recovery CDs ...

Страница 76: ...state of the art image editing tools you can unleash your artistic ability and create digital images for print e mail and posting to the Web The versatile image capturing options allow you to start working with digital and traditional photos immediately Explore endless creative possibilities for your personal images with Adobe Photoshop Elements Apple QuickTime Apple Computer Inc QuickTime is the ...

Страница 77: ...ou are on the Web Microsoft Office XP Professional Small Business on selected models Microsoft Corp With Microsoft Office XP you ll find a powerful new technology that will help you get work done more quickly by providing real time context sensitive options for important actions from formatting to error correction Task panes consolidate important tasks into a single integrated view enabling you to...

Страница 78: ...c Corporation Norton AntiVirus provides security for your Internet and e mail communications This powerful antivirus software works in the background to continuously protect your PC by scanning the files you download from the Web and receive as e mail attachments Each time you connect to the Internet Norton Antivirus updates its virus definitions to deliver automatic protection today and in the fu...

Страница 79: ... to Sony product and music service home pages RealPlayer Real Networks Inc RealPlayer is the RealNetworks video and audio player which lets you access 2 500 radio stations featuring music news and sports Smart Capture Sony Electronics Inc Smart Capture is a fun new way to send multimedia messages via e mail Smart Capture manages the i LINK connection between your computer and a Sony Digital Handyc...

Страница 80: ...m and find out what is available in your area VAIO Support Agent Sony Electronics Inc VAIO Support Agent provides immediate interactive online support VisualFlow Sony Electronics Inc VisualFlow software is a state of the art Sony multimedia browser designed specifically for Memory Stick media It displays any still picture movie or sound file stored in a Memory Stick media in a visually pleasing ar...

Страница 81: ...ted or are erased Driver Recovery CD s Sony Electronics Inc This CD enables you to reinstall individual device drivers if they become corrupted or are erased System Recovery CD s Sony Electronics Inc This CD enables you to format the C partition of the hard disk drive then reinstall the operating system and software titles that shipped with your notebook if they become corrupted or are erased Use ...

Страница 82: ...re information If you have any questions on using the Application Recovery CD contact Sony Customer Support 1 Turn on your notebook If your notebook is already on close all applications 2 When the Windows desktop appears insert the Sony Application Recovery CD in the optical drive The Application Recovery utility loads automatically 3 When the Application Recovery menu appears select the icon for ...

Страница 83: ...ons You must be in Windows to run the Driver Recovery CD utility Reinstalling specific drivers with the Driver Recovery CD 1 Turn on your notebook If your notebook is already on close all applications 2 When the Windows desktop appears insert the Driver Recovery CD in the optical disc drive 3 Click Start in the Windows taskbar and then Control Panel The Control Panel window appears 4 Click Perform...

Страница 84: ...7 From the Action menu click Uninstall This will remove the device driver from your system Click OK to confirm this action Repeat as necessary 8 Restart your computer To restart click Start in the Windows taskbar Turn Off Computer and then click Restart 9 When the Windows desktop reappears Windows will automatically reinstall the device drivers from the Driver Recovery CD Device Manager screen ...

Страница 85: ...s desktop appears insert the Driver Recovery CD into the optical disc drive 3 Click Start in the Windows taskbar and then Control Panel The Control Panel window appears 4 Click Performance and Maintenance then System The System Properties dialog box appears 5 From the Hardware tab click Device Manager 6 Click to highlight the device for which you wish to reinstall the driver ...

Страница 86: ...x for that device appears 8 Click Reinstall Driver The Hardware Update Wizard appears 9 Click next The wizard will search for the correct driver on your Driver Recovery CD 10 When the recovery process is complete click Finish Some drivers will require that you restart the computer to complete installation Properties dialog box ...

Страница 87: ...ill perform a Full Restore with Format It formats the hard disk drive then restores all the original software 1 Insert the Sony System Recovery CD in the optical drive 2 Shut down your notebook as described in the Shutting Down Your Notebook section of your printed Quick Start 3 Wait four seconds and turn on your notebook 4 Click OK to signify you have read and accept the Microsoft End User Licens...

Страница 88: ...keys to select Exit Save Changes and then press the Enter key The message Save configuration changes and exit now appears 7 Check that Yes is selected then press the Enter key The notebook restarts from the Recovery CD After recovering your system using the System Recovery CD s you may be prompted to insert your Application Recovery CD s after restarting Windows Insert the Application Recovery CD ...

Страница 89: ...nter Troubleshooting i LINK devices Troubleshooting Your Notebook My notebook does not start Check that the notebook is plugged into a power source and that it is turned on Check that the power indicator on the front panel of the notebook indicates that the power is on Check that the battery packs are inserted properly and that they are charged Make sure there is no floppy disk in the floppy disk ...

Страница 90: ...reen Follow these steps 1 Press F2 The BIOS Setup menu appears 2 Set the date month day year Press Enter 3 Press to select System Time and then set the time hour minute second Press Enter 4 Press to select Exit and then press to select Get Default Values The message Load default configuration now appears 5 Select Yes and then press Enter 6 Select Exit Save Changes and then press Enter The message ...

Страница 91: ...nter The notebook restarts If your notebook continues to display the message Operating system not found and Windows does not start use your supplied System Recovery CD to restore the software titles shipped with your notebook See To use the System Recovery CD s for more information My notebook stops responding or does not shut down It is best to shut down your notebook using the Shut Down command ...

Страница 92: ...before the notebook completely enters a lower power state such as Hibernate To restore the notebook to its normal operating stability 1 Close all open applications 2 Restart the notebook by pressing Ctrl Alt Delete simultaneously and then selecting Restart from the drop down list Why does the System Properties dialog box display a slower CPU speed than advertised This is normal Because your comput...

Страница 93: ...nd the D key twice to refresh the screen The image on my connected external display is not centered or sized properly Use the controls on your external display to adjust the image See the manual that came with your display for more information I want to change the video resolution of my display Follow this procedure to change the video resolution of your display Click Start point to Control Panel ...

Страница 94: ...Follow these steps 1 Press the Windows key and use the arrow keys to select Control Panel and then Mouse 2 Change the button assignments in the Mouse Properties dialog box One of the buttons is assigned to the double click action If you are still experiencing problems check that another mouse was not installed You may need to use your Driver Recovery CD to reinstall the mouse drivers See To use th...

Страница 95: ... Alt Delete simultaneously to stop playback and restart the notebook If you are still experiencing problems check that another mouse was not installed You may need to use your supplied Driver Recovery CD to reinstall the touchpad or mouse drivers See To use the System Recovery CD s for more information ...

Страница 96: ...e notebook remove the disc and then check it for dirt or damage If you see video but cannot hear audio check all of the following Check that your optical drive does not have the mute setting enabled Check the volume setting in the audio mixer If you are using external speakers check the volume settings and then check the connections between your external speakers and the notebook Click Start point...

Страница 97: ... the connections for each device and then restart your notebook My PC Card is not working Check that the PC Card is installed properly Check that the PC Card is compatible with Microsoft Windows Check that any necessary drivers were installed properly See To use the System Recovery CD s for more information on installing the drivers i LINK is a Sony trademark used to designate that a product conta...

Страница 98: ... use the DVgate software Connect your notebook to AC power when using DVgate software My computer s start up time seems longer after I have installed AOL What can I do On some computers installing America Online AOL may increase boot time by up to a minute If you experience this on your system and would like to speed up the time required to start your computer you may want to disable the AOL WAN d...

Страница 99: ...information My modem connection is slow Your notebook is equipped with a V 90 K56flex compatible modem Many factors may influence modem connection speed including telephone line noise or compatibility with telephone equipment such as fax machines or other modems If you think your modem is not connecting properly to other PC based modems fax machines or your Internet Service Provider ISP check the ...

Страница 100: ...olume control check that the volume is turned up Check the volume controls in the Windows taskbar If you connect external speakers check that the speakers are properly connected and the volume is turned up If the speakers have a mute button make sure it is off If the speakers are powered by batteries check that the batteries are inserted properly and that they are charged If you have connected an ...

Страница 101: ...not functioning and then select Properties to access the Properties window 4 Click OK to close the Properties window The printer should now function properly Verify that the parallel port is set to the proper mode 1 Restart your computer and then press the F2 key when the Sony logo screen appears The BIOS setup menu appears 2 Press the Esc key 3 Select LOAD BIOS DEFAULTS and then press Enter 4 Sel...

Страница 102: ...ection may vary depending on the software applications operating system and compatible i LINK devices All products with an i LINK connection may not communicate with each other Refer to the documentation that came with your compatible i LINK device for information on operating conditions and proper connection Before con necting compatible i LINK PC peripherals to your system such as a CD RW or har...

Страница 103: ...103 Getting Help Sony provides you with several support resources to answer questions about your VAIO notebook or the preinstalled software Refer to these resources in the order they are listed ...

Страница 104: ...are applications may come with a printed manual 3 Operating System Online Support Your notebook comes preinstalled with Microsoft Windows For operating system support you can access Microsoft customer support at http support microsoft com directory 4 VAIO Support Agent You can find VAIO Support Agent by clicking Start and then selecting Help and Support Using advanced diagnostic technology Sony s ...

Страница 105: ...t of available topics then select the topics that you want to receive To contact the Sony fax on demand service call 1 888 4 SONY PC 1 888 476 6972 7 Sony Customer Support Software support is available free of charge for 90 days after the original date of purchase You can call and speak with a Sony Customer Support Representative without using your notebook by calling 1 888 4 SONY PC 1 888 476 697...

Страница 106: ...techdocs adobe com hours M F 6 AM 5 PM PT Web site http www aol com phone 800 827 6364 hours 7 days a week 24 hours a day Web site http support earthlink net e mail support earthlink net phone 800 890 5128 or 800 890 6356 hours 7 days a week 24 hours a day Web site http www symantec com techsupp phone 800 927 3991 900 646 0007 Support from 1 800 927 3991 is fee based per incident Support from 1 90...

Страница 107: ... hours 7 days a week 6 AM 6 PM PT Web site http service real com rjoptions html e mail http service real com help call html online form Web site http www sony com pcsupport phone 888 4 SONY PC 888 476 6972 Support from 1 888 4 SONY PC is free of charge for 90 days after the original date of purchase hours 7 days a week 24 hours a day Web site http www sony com pcsupport phone 888 4 SONY PC 888 476...

Страница 108: ...Change text in this variable definition to document title 108 ...

Страница 109: ...s digital video recorder 54 canceling commands 11 Caps Lock indicator light 13 CD DVD discs ejecting 22 inserting 21 CD RW DVD Combo Drive or DVD ROM drive 21 charging battery packs 30 coin operated telephones 36 computer 104 connecting to another 56 customizing 61 expanding capabilities of 59 troubleshooting 89 connecting another computer 56 coin operated telephones 36 digital video recorder 54 e...

Страница 110: ...notebook capabilities 59 expansion memory configuration 69 external devices display 51 display see also monitor 50 speakers 14 57 external display connecting 50 F floppy disk drive troubleshooting 96 Fn key 11 combination commands 14 function keys 11 G getting help 103 H hard drives indicator light 13 installing additional 26 hardware online support 104 help 103 Hibernate mode 34 I i LINK 54 conne...

Страница 111: ...vigation keys 11 network connecting 26 Num Lock indicator light 13 O operator keys 11 optical disc drive closing tray 22 opening tray 21 optical discs ejecting 22 optical drive using 21 optical drive tray troubleshooting 97 output devices adding 48 49 P party phone lines 36 PBX 36 PC Card inserting 26 troubleshooting 96 97 using 26 Wireless LAN Access Point 59 PDA 59 peripheral devices troubleshoo...

Страница 112: ...rt information 106 troubleshooting 98 Software list 75 Sony Fax on Demand service 105 Sony Service Center 107 speakers external 57 switching 14 troubleshooting 100 volume 14 Standby mode 34 support software 106 support technical 103 switching display 15 monitor 15 T technical support 103 touchpad 16 troubleshooting 94 troubleshooting 89 audio 100 drives PC Cards and peripheral devices 96 LCD 93 mo...

Страница 113: ... of memory 73 volume control 14 W weight saver attaching 29 connecting 32 removing 33 using 32 window design of Sony software 62 Windows Explorer 12 Find window 12 key 11 key combinations 12 taskbar 91 Wireless LAN Access Point 59 ...

Страница 114: ...Change text in this variable definition to document title 114 ...

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