27
UBP-X800 / UBP-UX80
4-687-309-
11
(1)
master page=right
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DVD\2016\SD160017\4687309111_US\070ADD.fm
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Additional Information
Troubleshooting
If a problem occurs while operating the
player, use this troubleshooting guide to help
remedy the problem before requesting
repairs. If the problem persists, consult your
nearest Sony dealer.
No picture or the picture is not output
correctly.
• Check that all the cables are securely
connected (page 11).
• Switch the input selector on your TV to
display the signal from the player.
• Reset the [Output Video Resolution] to the
lowest resolution by pressing
x
STOP,
HOME, and then POP UP/MENU button on
the remote.
• Try the following:
1
Turn the player off and
on again.
2
Turn the connected equipment
off and on again.
3
Disconnect and then
reconnect the HDMI cable.
• The HDMI OUT jack is connected to a DVI
device that does not support copyright
protection technology.
• Check the [Output Video Resolution]
settings in [Screen Settings] (page 21).
• For Ultra HD Blu-ray/BD-ROM/DVD-ROM/
Data content/Network content, check the
[24p Output] settings in [Screen Settings]
(page 21).
• For 4K output, please make sure that the
player is connected to 4K display that
supports HDCP2.2 capable HDMI input
using Premium High Speed HDMI Cable or
High Speed HDMI Cable that supports 18
Gbps bandwidth (page 11).
The display language on the screen
switches automatically when connected to
the HDMI OUT jack.
• When [Control for HDMI] in [HDMI Settings]
is set to [On] (page 24), the display
language on the screen automatically
switches according to the language setting
of the connected TV (if you change the
setting on your TV, etc.).
No sound or the sound is not output correctly.
• Check that all the cables are securely
connected (page 12).
• Switch the input selector on your AV amplifier
(receiver) so that the audio signals of the
player are output from your AV amplifier
(receiver).
• If the audio signal does not come through the
DIGITAL OUT (COAXIAL)/HDMI OUT jack, check
the audio settings (page 22).
• For HDMI connections, try the following:
1
Turn the player off and on again.
2
Turn the
connected equipment off and on again.
3
Disconnect and then reconnect the HDMI
cable.
• For HDMI connections, if the player is
connected to a TV through an AV amplifier
(receiver), try connecting the HDMI cable
directly to the TV. Refer also to the instruction
manual supplied with the AV amplifier
(receiver).
• The HDMI OUT jack is connected to a DVI
device (DVI jacks do not accept audio signals).
• The device connected to the HDMI OUT jack
does not support the audio format of the
player. Check the audio settings (page 22).
• Check the [HDMI Audio Output] settings in
[System Settings] (page 25).
The HD Audio (Dolby Digital Plus, Dolby
TrueHD, DTS-HD High Resolution Audio, DTS-
HD Master Audio, Dolby Atmos and DTS:X) is
not output by bitstream.
• Set [BD Audio MIX Setting] in [Audio Settings]
to [Off] (page 22).
• Check that the AV amplifier (receiver) is
compatible with each HD Audio format.
The interactive audio is not output.
• Set [BD Audio MIX Setting] in [Audio Settings]
to [On] (page 22).
Message Code 3 [Audio outputs temporarily
muted. Do not adjust the playback volume.
The content being played is protected by
Cinavia and is not authorized for playback on
this device. For more information, see
http://www.cinavia.com. Message Code 3]
appears on the screen when playing a disc.
• The audio track of the video that you are
playing contains a Cinavia code indicating that
it is an unauthorized copy of professionally-
produced content (page 36).
Picture
Sound
