Wireless Speaker
SRS-XB12
No sound/Distorted sound/Humming or noise in the speaker output/No voice from
callers
Check that both the speaker and the connected device are turned on.
Turn up the volume of the speaker and the connected device.
Check that the connected device is playing.
Make sure the audio cable is disconnected from the AUDIO IN jack during playback in BLUETOOTH mode.
Make sure the audio cable is firmly connected to the AUDIO IN jack during playback in AUDIO IN mode.
If the speaker is connected to a computer via a BLUETOOTH connection, make sure the audio output setting of the
computer is set for a BLUETOOTH device.
Check that the speaker has established BLUETOOTH connection with the BLUETOOTH device.
Pair the speaker and the BLUETOOTH device again.
If the connected device has an equalizer function, set it to off.
Keep the speaker away from a microwave oven, Wi-Fi
®
, etc.
Bring the speaker and the BLUETOOTH device closer together. Remove any obstacles between the speaker and the
BLUETOOTH device.
When the speaker is connected to a device with a built-in radio or tuner via a BLUETOOTH connection, noise may
occur in broadcasts.
Locate the speaker farther away from a TV, radio or tuner, etc. since noise may occur in broadcasts.
When using the Speaker Add function, if any other BLUETOOTH device(s) such as a BLUETOOTH mouse or
BLUETOOTH keyboard is connected to the BLUETOOTH device, terminate the connection between them.
When listening to music, select an A2DP BLUETOOTH connection by operating the BLUETOOTH device.
When receiving/making a phone call, select an HFP or HSP BLUETOOTH connection by operating the BLUETOOTH
device.
When receiving/making a phone call, check that output of the BLUETOOTH device is set for the speaker.
Related Topic
Pairing and connecting with BLUETOOTH
Listening to music of a device via BLUETOOTH connection
Selecting the BLUETOOTH audio streaming playback quality (Codec)
About the indicators
Receiving a call
4-748-100-11(1) Copyright 2019 Sony Corporation
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