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Help Guide

Wireless Speaker

SRS-RA3000

Unable to turn on the speaker

Check that the supplied AC power cord is firmly connected to the speaker and plugged into an outlet.

Related Topic

Connecting the speaker to an outlet

Содержание SRS-RA3000

Страница 1: ...icators Setting up the speaker Connecting the speaker to an outlet Adjusting sound to work best in the speaker s location Sound Calibration Listening to music via a Wi Fi network connection Listening to music from streaming services Installing Google Home and connecting to the Wi Fi network Playing music using a Chromecast enabled app Listening to music from the linked Alexa Built in device 1 ...

Страница 2: ...OTH connection After use Listening to audio from a Sony brand TV via BLUETOOTH connection Pairing with a TV Listening to sound of the Paired TV Listening to music via audio cable connection Listening to audio from the device connected by an audio cable Making sound settings Changing the sound effects Adjusting sound to work best in the speaker s location Sound Calibration Using helpful functions T...

Страница 3: ...ut notes and notice on software Troubleshooting When you have an issue Power supply Unable to turn on the speaker The power suddenly turns off The Power indicator red is flashing Sound The BLUETOOTH connection is kept alive but no sound comes out of the speaker or sound interruption occurs No sound comes out of the speaker Static noise or sound interruptions Network connection Unable to connect to...

Страница 4: ...d Topic About the indicators Power button indicator 1 AUDIO IN button indicator 2 Music Service button indicator 3 BLUETOOTH button indicator 4 Sound Mode button indicator 5 Play Pause button 6 Volume Volume buttons 7 LINK indicator 8 AUDIO IN jack 9 AC IN jack 10 4 ...

Страница 6: ...d The speaker has detected an error and shifted into protect mode For details see The Power indicator red is flashing Lights up white Wi Fi network input is selected Lights up green The speaker is connected to a music service and receiving input via a Wi Fi network While the speaker is linked with an Alexa Built in device it is playing audio from Alexa Lights up white Audio input is selected Light...

Страница 7: ...ack of 360 Reality Audio music Blinks slowly white The Sound Calibration is in progress along with playback of music other than 360 Reality Audio music Turns off The Immersive Audio Enhancement is turned off Lights up amber The Wi Fi network setup is completed and the speaker is connected to a Wi Fi network Flashes amber The speaker is downloading software updates 7 ...

Страница 8: ...uide Wireless Speaker SRS RA3000 Setting up the speaker Follow the following procedure to set up the speaker 5 011 977 11 2 Copyright 2020 Sony Corporation Place the speaker where you are going to use it 1 8 ...

Страница 9: ...k Standby function is turned on Touch the Power button The Power indicator amber lights up Related Topic Adjusting sound to work best in the speaker s location Sound Calibration Using the BLUETOOTH Network Standby function Connect the speaker to an outlet 1 Connect the AC power cord to the AC IN jack on the back of the speaker 1 Plug in the AC power cord to an outlet 2 Touch the Power button to tu...

Страница 11: ... automatically adjusted to work best in the room where the speaker is set up During the Sound Calibration the Sound Mode indicator white blinks slowly While playback of 360 Reality Audio music is in progress the indicator blinks slowly in cyan Hint The efficacy of the Sound Calibration may vary depending on the surrounding environment and music being played back Related Topic Setting up the speake...

Страница 12: ...se to a Wi Fi router as possible 3 Establish a wireless connection from the smartphone iPhone to the Wi Fi router 1 Take a note of the SSID and the password encryption key of the connected Wi Fi router Some of the Wi Fi routers have multiple SSIDs Be sure to take a note of the SSID that you used for establishing the wireless connection from the smartphone iPhone For details refer to the operating ...

Страница 13: ...se of the Wi Fi 5 GHz band is restricted to indoors only For details on the Wi Fi settings refer to the operating instructions supplied with the Wi Fi router 5 011 977 11 2 Copyright 2020 Sony Corporation 13 ...

Страница 14: ...ome cases the speaker may need to be activated by a music service If you activated the speaker you can use music services Follow the instructions on the music service s application Google Assistant is not available in certain languages or countries regions Voice command operations are not available solely on the speaker By using a Google Assistant enabled device not supplied such as Google Home al...

Страница 15: ...15 ...

Страница 16: ... Sony Corporation Download and install Sony Music Center on your smartphone iPhone For details see Installing Sony Music Center 1 Tap Music Center on your smartphone iPhone to start up the application 2 Select the speaker s name on the Sony Music Center screen 3 Follow the on screen instructions in Sony Music Center to connect your speaker to the same Wi Fi network as your smartphone iPhone 4 16 ...

Страница 17: ...tablished Voice command operations are not available solely on the speaker By using an Amazon Alexa Built in device not supplied such as Amazon Echo along with the speaker you can use voice commands to play skip to the beginning of the next current track and adjust the volume Not all of the Amazon Alexa functions are available on the speaker Tap Music Center on your smartphone iPhone to start up t...

Страница 19: ...elieving you have stepped into a live concert by an artist This lets you enjoy a full 360 degree audio experience Go to https www sony net 360RA to learn more Related Topic Streaming music to the speaker from a streaming service that supports 360 Reality Audio 5 011 977 11 2 Copyright 2020 Sony Corporation Touch and hold the Play Pause button for more than 2 seconds The 360 Reality Audio sample mu...

Страница 20: ...not be available depending on your country or region Related Topic What you can do with Sony Music Center 5 011 977 11 2 Copyright 2020 Sony Corporation Connect the speaker to a Wi Fi network to enable music playback For connecting to a Wi Fi network see either of the following Installing Google Home and connecting to the Wi Fi network Installing Sony Music Center and connecting to the Wi Fi netwo...

Страница 21: ...less Speaker SRS RA3000 Enjoying music from Spotify Use your phone tablet or computer as a remote control for Spotify Go to https www spotify com connect to learn how 5 011 977 11 2 Copyright 2020 Sony Corporation 21 ...

Страница 22: ...LUETOOTH device for reference Touch and hold the speaker s BLUETOOTH button for more than 2 seconds The BLUETOOTH indicator blue flashes quickly and the speaker enters pairing mode Hint If the BLUETOOTH indicator does not flash the speaker may already be connected to the BLUETOOTH device If this is the case once you have turned off the speaker do the operations for pairing again 1 Perform the pair...

Страница 23: ...es Pairing information is deleted due to repair work etc The pairing information of the speaker is deleted from the BLUETOOTH device The speaker is initialized All pairing information will be deleted Video viewing using a BLUETOOTH connection is not recommended A slight misalignment occurs in video and audio This speaker does not support the BLUETOOTH profile HFP Hands free Profile HSP Headset Pro...

Страница 24: ...sudden loud sound output from the speaker turn down the volume of the computer and speaker that you connect with each other or stop playback Set the speaker of your computer to on If the speaker of your computer is set to mute sound does not output on the BLUETOOTH speaker When the speaker of your computer is set to on Prepare to search for the speaker on the computer For Windows 10 Select Action ...

Страница 25: ...flashes quickly and the speaker enters pairing mode Hint If the BLUETOOTH indicator does not flash the speaker may already be connected to the BLUETOOTH device If this is the case once you have turned off the speaker do the operations for pairing again 3 Search for the speaker on the computer For Windows 10 4 Select Connect in the Action Center on the right bottom of the screen 1 25 ...

Страница 26: ...oes not appear on the screen repeat the procedure from step After pairing the BLUETOOTH connection establishes automatically and Connected music will be displayed on the screen Proceed to step 2 Click Add a device 1 Select the speaker s name SRS RA3000 or the one you provided during the Wi Fi network setup and then click Next 2 26 ...

Страница 27: ...he bottom left of the speaker icon during installation When the mark disappears driver installation is complete Proceed to step 3 Register the speaker to the computer For Windows 10 After pairing the BLUETOOTH connection establishes automatically and Connected music will be displayed on the screen Proceed to step For Windows 8 1 5 Right click on the speaker s name SRS RA3000 or the one you provide...

Страница 28: ...en on the speaker icon proceed to step 3 If the speaker s name SRS RA3000 or the one you provided during the Wi Fi network setup does not appear right click on the Sound screen and select Show Disabled Devices from the menu that appears Then proceed to step 3 2 Right click on the speaker s name and select Connect from the menu that appears 3 28 ...

Страница 29: ...ep If you cannot click Connect for the speaker select Disable for the Default Device that currently has a checkmark green Confirm that the BLUETOOTH connection is complete When the BLUETOOTH connection is established the speaker beeps and the BLUETOOTH indicator switches from flashing to a steady light 6 29 ...

Страница 30: ...creen repeat the procedure from step Once the speaker is paired with the computer there is no need to pair them again except in the following cases Pairing information is deleted due to repair work etc The pairing information of the speaker is deleted from the computer The speaker is initialized All pairing information will be deleted The passkey of the speaker is 0000 If a passkey besides 0000 is...

Страница 31: ...n 1 m 3 3 feet of the speaker Connect the speaker to an outlet via the AC power cord supplied To avoid any sudden loud sound output from the speaker turn down the volume of the computer and speaker that you connect with each other or stop playback Set the speaker of your computer to on If the speaker of your computer is set to mute sound does not output on the BLUETOOTH speaker When the speaker of...

Страница 32: ...the computer 3 Select System Preferences Bluetooth in the taskbar on the right bottom of the screen 1 Select the speaker s name SRS RA3000 or the one you provided during the Wi Fi network setup from the Bluetooth screen and then click Pair 2 Confirm that the BLUETOOTH connection is complete When the BLUETOOTH connection is established the speaker beeps and the BLUETOOTH indicator switches from fla...

Страница 33: ... due to repair work etc The pairing information of the speaker is deleted from the computer The speaker is initialized All pairing information will be deleted The passkey of the speaker is 0000 If a passkey besides 0000 is set on the computer pairing with the speaker fails Related Topic Listening to music from the connected BLUETOOTH device Terminating the BLUETOOTH connection After use 5 011 977 ...

Страница 34: ...vice adjusting the volume of the speaker may not be possible on the BLUETOOTH device while playback on the device is stopped paused This speaker does not support the BLUETOOTH profile HFP Hands free Profile HSP Headset Profile that enables hands free calls with a BLUETOOTH mobile phone On the BLUETOOTH device make sure that a BLUETOOTH connection is established with the speaker 1 Start playing mus...

Страница 35: ...ent or the usage environment Video viewing using a BLUETOOTH connection is not recommended A slight misalignment occurs in video and audio Related Topic Pairing and connecting with BLUETOOTH devices Terminating the BLUETOOTH connection After use 5 011 977 11 2 Copyright 2020 Sony Corporation Skip to the beginning of the next track Touch the Play Pause button twice quickly during playback Skip to t...

Страница 36: ...onnection Turn off the BLUETOOTH function on the BLUETOOTH device For details refer to the operating instructions supplied with the device Turn off the BLUETOOTH device Turn off the speaker Hint When you finish playing music the BLUETOOTH connection may terminate automatically depending on the BLUETOOTH device Related Topic Connecting the speaker to an outlet 5 011 977 11 2 Copyright 2020 Sony Cor...

Страница 37: ...g is the process required to mutually register the information on BLUETOOTH devices to be connected wirelessly in advance The TV needs to be compatible with A2DP Advanced Audio Distribution Profile of the BLUETOOTH profile Turn on the TV 1 Turn on the speaker 2 Touch and hold the speaker s BLUETOOTH button for more than 2 seconds The BLUETOOTH indicator blue flashes quickly and the speaker enters ...

Страница 38: ... connection is in progress remains on the TV screen turn off the speaker and then perform the pairing procedure on the speaker once again On the TV search the speaker by performing the pairing operation The list of the BLUETOOTH devices that are searched appears on the TV screen For the operation method to pair the BLUETOOTH device to the TV refer to the operating instructions of the TV 4 From the...

Страница 39: ...ted Topic Pairing with a TV 5 011 977 11 2 Copyright 2020 Sony Corporation Turn the TV on with the TV remote control The speaker is turned on by interlocking with the TV power and TV sound is output from the speaker 1 Select the program or input of the device by using the TV remote control The sound of the displayed image on the TV screen is output from the speaker 2 Adjust the volume of the speak...

Страница 40: ... an audio cable Speaker Analog In Analog audio cable not supplied TV Analog audio out Smartphone WALKMAN other audio devices etc Note If the TV s headphone jack also serves as an audio output jack check the audio output settings of the TV For details refer to the operating instructions of the TV 1 Touch the AUDIO IN button to select audio input The AUDIO IN indicator white lights up 2 Adjust the v...

Страница 42: ...e Sony Music Center to turn on off the Immersive Audio Enhancement as well While playback of 360 Reality Audio music is in progress you cannot turn on off the Immersive Audio Enhancement Related Topic What you can do with Sony Music Center 5 011 977 11 2 Copyright 2020 Sony Corporation Touch the Sound Mode button When the Immersive Audio Enhancement is turned off the Sound Mode indicator turns off...

Страница 43: ... automatically adjusted to work best in the room where the speaker is set up During the Sound Calibration the Sound Mode indicator white blinks slowly While playback of 360 Reality Audio music is in progress the indicator blinks slowly in cyan Hint The efficacy of the Sound Calibration may vary depending on the surrounding environment and music being played back Related Topic Setting up the speake...

Страница 44: ...you operate one of the buttons on the speaker To turn on off the System Sound touch and hold the Sound Mode button and the Play Pause button for 4 seconds Hint You can use Sony Music Center to turn on off the System Sound as well Related Topic What you can do with Sony Music Center 5 011 977 11 2 Copyright 2020 Sony Corporation 44 ...

Страница 45: ...dby function is turned on as the default setting Hint You can use Sony Music Center to turn on off the Auto Standby function as well 5 011 977 11 2 Copyright 2020 Sony Corporation Touch and hold the Sound Mode button and the AUDIO IN button for more than 4 seconds When the Auto Standby function is turned off the Power indicator green flashes 3 times When the Auto Standby function is turned on the ...

Страница 46: ...rned on the Power indicator amber remains lit while the speaker is turned off You can use Sony Music Center to turn on off the BLUETOOTH Network Standby function as well Related Topic About the indicators What you can do with Sony Music Center 5 011 977 11 2 Copyright 2020 Sony Corporation Turn on the speaker The Power indicator green lights up 1 Touch and hold the Power button and the BLUETOOTH b...

Страница 47: ... is connected to a Wi Fi network the LINK indicator amber lights up turn on the speaker and then touch and hold the AUDIO IN button and the Volume button simultaneously for more than 4 seconds The indicators AUDIO IN Music Service BLUETOOTH Sound Mode on the speaker light up The number of indicators lit shows the strength of the signal When any button is touched the signal s strength indication is...

Страница 48: ...Turn off other wireless devices Then touch any button to cancel the Wi Fi signal strength indication repeat procedures from step 5 011 977 11 2 Copyright 2020 Sony Corporation 48 ...

Страница 49: ...nd hold the Music Service button and the Volume button simultaneously for more than 4 seconds Every time you touch and hold the Music Service button and the Volume button the Wi Fi and BLUETOOTH functions are turned on and off When the functions are turned on the BLUETOOTH indicator blue and the Music Service indicator white flash slowly twice When the functions are turned off the BLUETOOTH indica...

Страница 50: ...de depending on the setting of your BLUETOOTH device and the ambient conditions When the playback quality setting is changed by using Sony Music Center while the speaker is turned on the BLUETOOTH connection is terminated In this case connect the BLUETOOTH device manually again After reconnecting the playback quality is switched You may also need to adjust the settings of the connected device to c...

Страница 51: ...Settings Bluetooth Codec Priority on sound quality appears as Auto and Priority on stable connection appears as SBC when setting with Sony Music Center Related Topic Using the BLUETOOTH Network Standby function What you can do with Sony Music Center 5 011 977 11 2 Copyright 2020 Sony Corporation 51 ...

Страница 52: ...ruction the BLUETOOTH Music Service and AUDIO IN indicators light up at the same time These three indicators go out in a while to indicate completion of the initialization process and then the speaker restarts When the speaker is initialized the pairing information and the network settings of the BLUETOOTH devices are deleted and all the speaker settings are restored to the factory default setting...

Страница 53: ... Checking services supported by 360 Reality Audio Linking to Amazon Alexa Built in devices Changing the sound settings and adjusting the Equalizer Turning on off the Immersive Audio Enhancement Turning on off the System Sound Adjusting the volume Note What you can control with Sony Music Center varies depending on the connected device Be aware that Sony Music Center and Music Center for PC are dif...

Страница 54: ... a problem such as no sound being emitted uninstall Sony Music Center and try to connect via the BLUETOOTH connection again For details about Sony Music Center refer to Google Play or the App Store Depending on your contract downloading the app may require communication charges Related Topic What you can do with Sony Music Center 5 011 977 11 2 Copyright 2020 Sony Corporation Download Sony Music C...

Страница 55: ...eaker SRS RA3000 About the voice guidance Depending on the status of the speaker the voice guidance is output from the speaker as follows BLUETOOTH function Bluetooth pairing 5 011 977 11 2 Copyright 2020 Sony Corporation 55 ...

Страница 56: ...ot set the product in an inclined position Place the product in a location with adequate ventilation to prevent heat buildup and prolong the life of the product Do not place the product near heat sources or in a place subject to direct sunlight excessive dust or mechanical shock Do not place anything on top of the product that might cause malfunctions Use caution when placing the product on surfac...

Страница 57: ...use the product near water and do not expose it to dripping or splashing Do not use the product in a location where close to a bathtub kitchen sink laundry tub swimming pool etc 5 011 977 11 2 Copyright 2020 Sony Corporation The humidity resistant performance of the product is based on our measurements under a certain temperature humidity level 35 C 35 95 57 ...

Страница 58: ...ed by Bluetooth SIG Inc and any use of such marks by Sony Corporation is under license Wi Fi and Wi Fi Alliance are registered trademarks of Wi Fi Alliance Wi Fi CERTIFIED is a trademark of Wi Fi Alliance The Wi Fi CERTIFIED Logo is a certification mark of Wi Fi Alliance Google Google Home Android Google Play Chromecast built in and other related marks and logos are trademarks of Google LLC The Sp...

Страница 59: ... with Google Home as well Select your speaker s name open the settings screen and then check on the software version Preparation for update Software updates become possible when the speaker is in the following states About automatic software update Automatic software update is performed while you are not using the speaker such as during midnight or while the speaker s BLUETOOTH Network Standby fun...

Страница 60: ...GPL or GNU Lesser General Public License hereinafter referred to as LGPL These establish that customers have the right to acquire modify and redistribute the source code of said software in accordance with the terms of the GPL or LGPL supplied The source code for the above listed software is available on the Web To download please access the following URL then select the model name SRS RA3000 URL ...

Страница 61: ...from the outlet and then plug it back Initialize your wireless speaker All the settings including the volume setting are cleared and the pairing information is deleted Visit our customer support home page If the none of the above works consult your nearest Sony dealer Related Topic Connecting the speaker to an outlet Restoring the default settings of the speaker Initialization 5 011 977 11 2 Copyr...

Страница 62: ...A3000 Unable to turn on the speaker Check that the supplied AC power cord is firmly connected to the speaker and plugged into an outlet Related Topic Connecting the speaker to an outlet 5 011 977 11 2 Copyright 2020 Sony Corporation 62 ...

Страница 63: ...ked With the Auto Standby function turned on the speaker will automatically turn off in 15 minutes if the audio input level is low Turn up the volume on the connected device or turn off the Auto Standby function Related Topic Using the Auto Standby function 5 011 977 11 2 Copyright 2020 Sony Corporation 63 ...

Страница 64: ... speaker is in protect mode Disconnect the AC power cord from the speaker connect it back in place and then turn on the speaker If the situation does not improve even after turning the speaker off and on consult your nearest Sony dealer Related Topic Connecting the speaker to an outlet 5 011 977 11 2 Copyright 2020 Sony Corporation 64 ...

Страница 65: ... a BLUETOOTH connection with the BLUETOOTH device Pair the speaker with the BLUETOOTH device again The volume of the speaker or BLUETOOTH device may be low Adjust the volume to a moderate level If a cord is connected to the AUDIO IN jack of the speaker or to the BLUETOOTH device unplug it Turn off the BLUETOOTH device and then turn it back on Related Topic About the indicators Pairing and connecti...

Страница 66: ...evice If the device is connected to the AUDIO IN jack check that both stereo mini plugs of the audio cable are firmly inserted into the speaker and the connected device Keep the speaker away from metal objects Check that the correct input is selected Turn off the connected device and then turn it back on Check that the speaker plays the 360 Reality Audio sample music Related Topic Playing the 360 ...

Страница 67: ...H connection since noise may occur in broadcasts These devices cannot be used with the speaker via a BLUETOOTH connection Place the speaker farther away from TVs radios or tuners etc If you use the speaker near these devices noise may interrupt the sounds coming from TVs radios or similar devices This may be caused by signal interference Try moving the speaker to a different location If the noise ...

Страница 68: ... used The password encryption key is case sensitive Be sure to check the case of each letter while entering the SSID No double byte characters are accepted for the SSID Be sure to enter single byte characters Example of confusing characters I upper case I and l lower case L 0 numeral 0 and O upper case O d lower case D and b lower case B 9 numeral 9 and q lower case Q Bring the wireless LAN router...

Страница 69: ...Help Guide Wireless Speaker SRS RA3000 Playback is interrupted The wireless communication is interfered If a microwave oven is in use stop its use 5 011 977 11 2 Copyright 2020 Sony Corporation 69 ...

Страница 70: ...ftware on the connected BLUETOOTH device When the speaker s name is not displayed on the BLUETOOTH device subject for pairing try the following Turn off the BLUETOOTH function on the BLUETOOTH device turn it back on and then search for the speaker s name Delete the pairing information from the BLUETOOTH device turn off and on the BLUETOOTH device and then search for the speaker s name once again I...

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