5
•
As part of the Monthly File Processing, net new accounts are created after Sony reviews
the kickout file. When the DSF file is processed, approved accounts are added to the
program
•
A net new account must have a valid e-mail address to be created (provided by Sony)
•
When a new account is created, the user receives a Welcome Direct E-mail* containing
username and password information at the e-mail address indicated on the file.
NOTE: Sony has the authority to roll up/inactivate accounts at will.
Sony Historical Participants
•
Historical participants represent those inherited as part of the Rewarding Recording®
program with a previous vendor
•
Historical Participants may or may not meet the enrollment requirements (i.e. – absence
of valid e-mail address*), but are allowed to participate in the program
*Username is always the participant e-mail address unless otherwise specified by
historical data or requested by Sony. Username and password information is NOT
case sensitive (i.e. – users may log in using ALL CAPITAL LETTERS or all lower case
letters or a CoMbInAtIoN of both)
V. Hierarchical
Structure
•
Participant Levels
•
100-VIP
•
200-Partipant
•
240-National
•
250-Regional Manager
•
300-District Sales Manager
•
800-Company
•
900-Guest
•
Participant Level Types
•
Online (ONL)
•
TTC
•
EPC
•
DSF
VI. Claiming Process
Only claims entered on-line or claims received via approved Dealer or Direct Sales file will be
accepted in the Rewarding Recording® program (no phone option).
The claiming deadline for any claim is 60 days from the invoice date.
The claiming process is outlined below for each type of program participant:
Online Participants
•
Participants access their account and click on “Enter My Invoices”
•
Participants read the claiming guidelines and update their profile information if necessary
•
Participants click on “continue” and are able to view the online claim form
•
Participants complete the required information on the claim form:
o
Dealer invoice number
o
Dealer Invoice date –
enter date cannot be more than 60 days after the
invoice date
(can click on the calendar to select the date)