Troubleshooting
156
Ap
pend
ic
es
Note
Obstructions and electromagnetic interference between the camcorder and wireless LAN access point or terminal device,
or the ambient environment (such as wall materials) could shorten the communication range or prevent connections
altogether. If you experience these problems, check the connection/communication status after moving the camcorder to
a new location, or bringing the camcorder and access point/terminal device closer together.
External Devices
Symptoms
Cause
Remedy
The equipment connected
to the camcorder via an
i.LINK connection does
not react as expected, for
example, no picture
appears on its screen.
It sometimes takes time for the
connected equipment to recognize
the operation.
Wait for about 15 seconds. If the connected
equipment still does not react, do the following:
• Check the i.LINK cable, for example, by re-
plugging it.
• Turn the power off, and connect the cable again.
• Change the i.LINK cable.
When Making a Wireless LAN Connection
Symptoms
Remedy
The terminal device cannot access to the
camcorder.
• Check the connection settings of the terminal device such as the IP address
setting, etc.
• The communication setting between the access point and client may be
invalid.
For details, refer to the operating instructions of the access point.
You cannot log in to the camcorder.
Check the user name and password that you set.
The Web menu does not appear.
• Check the IP address setting.
• Check that the port number (:8080) is added to the IP address.
The wireless LAN cannot be used.
Your wireless LAN module may be unsupported.
For details about supported wireless modules, contact your Sony dealer or a
Sony service representative.
The Internet connection
Symptoms
Remedy
The modem is not recognized.
Your modem may be unsupported.
For details about supported modems, contact your Sony dealer or a Sony
service representative.
The file uploading fails.
The user name and password of the server may not be correct. Input the
correct user name and password.
The file uploading is not available.
3G/4G/LTE signal conditions may be poor.
Move to another location and retry.
Wired LAN connection
Symptoms
Remedy
“E03-007 IP Address Setting Error”
appears.
There is a conflict in the network addresses of the Wireless LAN and IP
Address settings.
Change the address manually or change the settings for the network router.