Getting Help
About Sony’s Support Options
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Getting Help
This section describes how to get help and support from Sony, as well as
troubleshooting tips for your computer.
See also the on-line FAQ provided on your Documentation CD-ROM.*
About Sony’s Support Options
Sony provides several support options for your computer. When you have questions
about your computer and the pre-installed software, check these places for answers:
Printed documentation supplied with your computer
❑
The Customer Guide explains how to start your computer and use the basic
functions. This guide gives you the information to access VAIO-Link.
❑
The Setting Up Poster gives you a list of the contents you find in the box, a
summary of the bundled applications and the list of specifications of your
computer and accessories.
On-line user guides supplied with your Documentation CD-ROM
❑
This guide explains how to use your computer, connect peripheral devices. It
gives you a packing list and the list of specifications of your computer and
accessories.
❑
The Software guide lists the pre-installed software titles and explains how to use
the utility programs and perform basic computer tasks.
❑
The Customer Service Guide gives you complete information on communicating
with VAIO-Link Response Centre.
✍
* Depending on the model, the
on-line documentation could be
supplied on a floppy disk.
