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Troubleshooting

This section describes how to solve some basic problems you may
encounter when using your computer. For more troubleshooting topics
refer to the VAIO® Computer User Guide. Many problems have simple
solutions, so refer to these sources before you contact Sony Computing
Support (http://www.sony.com/pcsupport).

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Содержание PCG-661L

Страница 1: ...VAIO Computer Quick Start PCG V505 Series ...

Страница 2: ......

Страница 3: ...ur Computer 26 Using the Touch Pad 29 Registering Your Computer 31 Locating Your VAIO Computer User Guide 32 Setting Up A Dial Up Connection 34 Turning Off Your Computer 36 Expanding Your Computing Power 39 Upgrading Memory 40 Locating Preinstalled Programs 40 Using the Application Recovery and System Recovery CDs 41 Application and System Recovery CDs 42 ...

Страница 4: ...r Your Computer 49 Storing Your Computer 50 Using Cables and Connections 50 Cleaning Your Computer 51 Handling the LCD Screen 51 Troubleshooting 53 Troubleshooting Your Computer Windows XP 54 Troubleshooting Your Computer Windows 2000 59 Support Options 63 Index 65 ...

Страница 5: ...oftware owned by Sony and licensed by third parties Use of such software is subject to the terms and conditions of license agreements enclosed with this product Some of the software may not be transported or used outside the United States Software specifications are subject to change without notice and may not necessarily be identical to current retail versions Updates and additions to software ma...

Страница 6: ...ible i LINK PC peripherals to your system such as a CD RW or hard disk drive confirm their operating system compatibility and required operating conditions All other trademarks are trademarks of their respective owners End User Product Activation Requirements Certain software product s included with this computer may include features such as copy protection and content management technology Use of...

Страница 7: ...die ou d électrocution garder cet appareil à l abri de la pluie et de l humidité Pour prévenir tout risque d électrocution ne pas ouvrir le châssis de cet appareil et ne confier son entretien qu à une personne qualifiée Ne jamais effectuer l installation de fil modem ou téléphone durant un orage électrique Ne jamais effectuer l installation d une prise téléphonique dans un endroit mouillé à moins ...

Страница 8: ... if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this Pour changer la pile de rechange veuillez contacter votre centre de service Sony le plus près Avertissement L utilisation d instruments optiques avec ce produit augmente les risques ...

Страница 9: ... devices which may be connected to the telephone line Excessive RENs on the telephone line may result in the devices not ringing in response to an incoming call In most but not all areas the sum of the RENs should not exceed five 5 0 To be certain of the number of devices that may be connected to the line as determined by the total RENs contact the telephone company to determine the maximum REN fo...

Страница 10: ...ndesired operation of the device To prevent radio interference to the licensed service this device is intended to be operated indoors and away from windows to provide maximum shielding Equipment or its transmit antenna that is installed outdoors is subject to licensing The term IC before the certification registration number only signifies that the Industry Canada technical specifications were met...

Страница 11: ...ease contact CRTC Terrasses de la Chaudière Tour centrale 1 promenade du Portage 5 étage Hull PQ K1A 0N2 This Class B digital apparatus complies with Canadian ICES 003 Cet appareil numérique de la classe B est conforme à la norme NMB 003 du Canada RECYCLING LITHIUM ION BATTERIES RECYCLING LITHIUM ION BATTERIES Lithium Ion batteries are recyclable You can help preserve our environment by returning ...

Страница 12: ...only with the same or equivalent type recommended by the manufacturer Discard used batteries according to the manufacturer s instructions The battery pack used in this device may present a fire or chemical burn hazard if mistreated Do not disassemble heat above 140 F 60 C or incinerate Dispose of used battery promptly Keep away from children Ne pas utiliser des batteries au lithium ionisé qui sont...

Страница 13: ... indication of the maximum number of terminals allowed to be connected to a telephone interface The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the RENs of all the devices does not exceed 5 The REN for this equipment is 0 2 AVIS DE L INDUSTRIE CANADA AVIS L étiquette d Industrie Canada identifie le matériel homologué Cette é...

Страница 14: ... consister en une combination de quelques dispositifs à la seule condition que la somme d indices d équivalence de la sonnerie de tous les dispositifs n excède pas 5 L indice d équivalence de la sonnerie de ce matériel est de 0 2 CD RW DVD ROM Laser Diode Properties Laser Output 3 5 µW CD 71 µW DVD Wave Length 785 nm CD 675 nm DVD The use of optical instruments with this product will increase eye ...

Страница 15: ...purchase of the Sony VAIO computer Sony has combined leading edge technology in audio video computing and communications to provide state of the art personal computing Unpacking Your Computer Applying Ergonomics Locating Controls and Ports ...

Страница 16: ...omputer for immediate use VAIO Computer Specifications Windows XP An on screen file that details the hardware specifications and lists the installed programs on your computer See Locating Your VAIO Computer User Guide on page 32 for more information VAIO Computer Specifications Windows 2000 A printed sheet that details your computer s hardware specifications Microsoft Windows guide Explains how to...

Страница 17: ... Application Recovery CDs Enables you to reinstall individual programs and device drivers System Recovery CDs Enables you to restore the operating system and programs that shipped with your computer This CD restores your computer to its original factory settings so user data and programs installed since you started using your computer will be lost ...

Страница 18: ...your feet are flat on the floor A footrest may make you more comfortable Sit in a relaxed upright posture and avoid slouching forward or leaning far backward Viewing angle of the computer s display Tilt the display to find the best viewing angle Also try adjusting the brightness setting of the display Following these suggestions can reduce eye strain and muscle fatigue Lighting Choose a location w...

Страница 19: ... Battery indicator 3 Keyboard 11 Hard disk drive indicator 4 Touch pad 12 Wireless LAN indicator 5 Left and right buttons 13 Num lock indicator 6 Memory Stick media indicator 14 Caps lock indicator 7 Power switch 15 Scroll lock indicator 8 Wireless LAN switch Wireless LAN capabilities are available on selected models 4 ...

Страница 20: ... Computer Quick Start 20 Back 1 Battery port Left 1 DC IN port 6 i LINK IEEE 1394 S400 port 2 Air vent 7 Microphone jack 3 Monitor VGA port 8 Headphone jack 4 PC Card eject button 9 PC Card slot 5 USB port ...

Страница 21: ... cables to the Network Ethernet port Do not connect any other type of network cable or any telephone line to this port Connecting cables other than those listed above may result in an electric current overload and could cause a malfunction excessive heat or fire in the port To connect the unit to a network refer to your on screen VAIO Computer User Guide or contact your network administrator See L...

Страница 22: ...VAIO Computer Quick Start 22 Removing the Protective Tabs Gently pull the protective tabs away from the computer to find the Ethernet port and modem jack Protective tab ...

Страница 23: ...Locating Controls and Ports 23 Bottom 1 Port replicator connector 4 Reset button 2 Battery UNLOCK LOCK latch 5 Air vent 3 Battery UNLOCK latch ...

Страница 24: ...VAIO Computer Quick Start 24 ...

Страница 25: ... support options You ll also learn how to locate your on screen VAIO Computer User Guide which contains step by step instructions for operating your computer Turning On Your Computer Using the Touch Pad Registering Your Computer Locating Your VAIO Computer User Guide Setting Up A Dial Up Connection Turning Off Your Computer ...

Страница 26: ...Your Computer in your on screen VAIO Computer User Guide for more information about using batteries See also Locating Your VAIO Computer User Guide on page 32 To charge the battery 1 Switch the UNLOCK LOCK latch on the bottom of the computer to the UNLOCK position 2 Align the grooves and tabs on the battery with the tabs and notches on the back of the computer and slide the battery toward the comp...

Страница 27: ... See To connect the AC adapter Once you connect the AC adapter to the computer the battery begins to charge whether the computer is on or off The battery indicator shows the battery status The indicator blinks as the battery charges See Powering Your Computer in your on screen VAIO Computer User Guide for more information Inserting the Battery Battery Grooves ...

Страница 28: ...apter and an AC outlet To open and turn on the computer 1 Slide the release latch to the right and lift the cover while holding the bottom of the computer firmly Connecting the AC Adapter to the Computer Use only the supplied AC adapter with your computer Opening the Computer DC IN port AC adapter supplied Power cord supplied Release latch ...

Страница 29: ...then press the Up Arrow key or Right Arrow key To decrease brightness press the Fn F5 keys and then press the Down Arrow key or Left Arrow key Using the Touch Pad The computer contains a pointing device called a touch pad You can point to select drag and scroll objects on the screen using the built in touch pad Turning on the Computer If you hold the power switch to the right the computer turns of...

Страница 30: ...ing one finger while pressing the left button Equivalent to using the mouse to drag an item Moving your finger along the right edge of the touch pad Equivalent to scrolling vertically The scroll function is available only with programs that support a touch pad scroll feature Moving your finger along the bottom to scroll horizontally Equivalent to scrolling horizontally The scroll function is avail...

Страница 31: ...tension Protect your investment See the Warranty Card for more details Product Information Notification By giving Sony your contact information you will enable Sony to reach you regarding performance updates and upgrades You are prompted to register your computer the first time you turn on the unit Follow the on screen instructions to complete the registration process If you are not able to regist...

Страница 32: ...en click Help and Support The Help and Support Center window appears displaying information about your VAIO computer and Microsoft Windows operating system 2 Click VAIO User Guide in the Pick a Help topic column A second Help and Support Center window appears which offers information about your computer Batteries PC Cards and Floppy Disks Internet and Networking Optical Drives CDs and DVDs Port Re...

Страница 33: ...nt to VAIO Help Center and click VAIO User Guide The VAIO User Guide appears VAIO User Guide Window Windows XP 1 User guide table of contents List of computer help topics 2 Link to Electronic Flyer List of updates and supplemental information 3 Link to VAIO Computer Specifications List of specifications and programs ...

Страница 34: ...up a dial up connection Windows XP 1 Connect a telephone cable to your computer See Setting up a dial up Internet connection in the Internet and Network Connections chapter of your on screen VAIO Computer User Guide 2 Click Start point to All Programs Accessories Communications and then click New Connection Wizard The New Connection Wizard appears VAIO User Guide Windows 2000 1 User guide table of...

Страница 35: ...Setting Up A Dial Up Connection 35 3 Click Next 4 If it is not already selected click Connect to the Internet 5 Click Next 6 Follow the on screen instructions New Connection Wizard ...

Страница 36: ...uter Using the power switch to turn off your computer may result in loss of data Follow the steps below to properly turn off your computer and avoid losing data To turn off your computer 1 Close all operations 2 Click Start on the Windows taskbar 3 Windows XP Click Turn Off Computer at the bottom of the Start menu to display the Turn off computer window and select Turn Off Windows 2000 Click Shut ...

Страница 37: ...rompts warning you to save documents During a period of inactivity you can conserve battery life by using power saving modes See Controlling Power Management in the VAIO Computer User Guide for more information If you are unable to turn off the computer slide and hold the power switch until the computer turns off This operation may result in data loss ...

Страница 38: ...VAIO Computer Quick Start 38 ...

Страница 39: ...39 Expanding Your Computing Power This section helps you get started upgrading computer memory and locating information about preinstalled programs Upgrading Memory Locating Preinstalled Programs ...

Страница 40: ...f preinstalled programs descriptions and information VAIO Computer User Guide The Preinstalled Programs chapter of your on screen VAIO Computer User Guide contains a list of programs descriptions and support information See Locating Your VAIO Computer User Guide on page 32 for more information VAIO Computer Specifications Windows XP The on screen file details your computer s hardware specification...

Страница 41: ...plication Recovery and System Recovery CDs You can restore your system individual programs or drivers using the Application Recovery and System Recovery CDs Application and System Recovery CDs Using Your Recovery CDs ...

Страница 42: ...programs installed since you started using your computer will be lost Using Your Recovery CDs The following sections describe how to use the Application Recovery and System Recovery utilities Using the Application Recovery CDs Using the System Recovery CDs Using the Application Recovery CDs The Application Recovery CDs enable you to reinstall individual programs and device drivers and to repair pr...

Страница 43: ...XP systems only The Microsoft Windows XP operating system is capable of reinstalling the original factory installed device drivers without using the Application Recovery CD s 1 Click Start in the Windows taskbar then right click My Computer A shortcut menu appears 2 Click Properties The System Properties dialog box appears 3 From the Hardware tab click the Device Manager button 4 Right click to se...

Страница 44: ...n and click Update Driver from the shortcut menu The Hardware Update Wizard appears 7 In the Hardware Update Wizard click to select Install from a list or specific location Advanced 8 Click Next 9 Click to cancel the Search removable media floppy CD ROM option 10 Click to select the Include this location in the search check box 11 Click Browse The Browse For Folder dialog box appears If Windows XP...

Страница 45: ...he operating system and all original preinstalled programs If the operating system or programs become corrupted or are erased you can restore your computer to the original factory settings You may not need to reinstall the entire contents of your hard drive If you experience a problem with your computer reinstalling an individual device driver or program may correct the problem Use the Application...

Страница 46: ...tem Recovery CD insert the first CD CD No 1 to run the System Recovery program You will be prompted to insert the next CD s once the information from the first CD has been installed 1 Press the disc eject button to open the optical disc drive and extend the disc tray 2 Insert the Sony System Recovery CD No 1 into the optical drive and close the drive The first CD must be in the drive before you re...

Страница 47: ... 4 Press the down arrow key to select Get Default Values and press Enter The Setup Confirmation window appears 5 Press Enter again to select Yes 6 Make sure Exit Save Changes is selected and then press Enter The Setup Confirmation window appears again 7 Make sure Yes is selected and press Enter The computer restarts from the Recovery CD After recovering your system using the System Recovery CDs yo...

Страница 48: ...VAIO Computer Quick Start 48 ...

Страница 49: ...49 Caring for Your Computer This section provides information on how to safely use your Sony computer Storing Your Computer Using Cables and Connections Cleaning Your Computer Handling the LCD Screen ...

Страница 50: ...t 8 inches 20 cm behind the back of the computer If the computer is brought directly from a cold location to a warm one moisture may condense inside your computer In this case allow at least one hour before turning on your computer If any problems occur unplug your computer and contact your Sony Service Center The computer uses high frequency radio signals and may interfere with radio or TV recept...

Страница 51: ...as this can damage the screen Use a soft dry cloth to wipe the LCD screen or canned compressed air Always disconnect the power cord before cleaning the computer Handling the LCD Screen Direct sunlight can damage the LCD Be careful when using the computer near a window Do not scratch the LCD or exert pressure on it This can cause a malfunction Using the computer in low temperature conditions may pr...

Страница 52: ...VAIO Computer Quick Start 52 ...

Страница 53: ... basic problems you may encounter when using your computer For more troubleshooting topics refer to the VAIO Computer User Guide Many problems have simple solutions so refer to these sources before you contact Sony Computing Support http www sony com pcsupport ...

Страница 54: ...Wait one minute Reattach the AC adapter and reinsert the battery Turn on the power Condensation may cause the computer to malfunction If this occurs do not use the computer for at least one hour If the computer still does not turn on follow these steps 1 Unplug the power cord and remove the battery 2 Use a thin straight object such as a paper clip to press the reset button 3 Reinsert the power cor...

Страница 55: ...disk 2 Restart the computer and confirm that the Microsoft Windows operating system starts properly If Windows still does not start follow these steps to initialize the BIOS 1 If there is a disk in the floppy disk drive then remove it 2 Turn off the computer 3 Remove any peripheral devices connected to the computer 4 Restart the computer 5 Press F2 when the Sony logo appears The BIOS Setup window ...

Страница 56: ... Off If your computer does not turn off press the Ctrl Alt Delete keys simultaneously When the Windows Task Manager dialog box appears click Turn Off from the Shut Down menu If your computer still does not turn off press and hold the power button or slide and hold the power switch until the computer turns off If your computer stops responding while playing a CD or DVD press the Ctrl Alt Delete key...

Страница 57: ...e sound of my computer s fan so loud The computer s fan may be running at a high speed to cool the CPU By lowering the CPU speed you also lower the speed and noise level of the computer s fan If your computer comes with the PowerPanel utility1 use it to lower the CPU speed If your computer does not come with the PowerPanel utility use the power schemes to lower the CPU speed To lower the CPU speed...

Страница 58: ...Apply 5 Click OK Why does the System Properties dialog box display a slower CPU speed than the maximum This is normal Because your computer s CPU utilizes a type of CPU speed controlling technology for power conservation purposes System Properties may display the CPU s current speed instead of the maximum speed Why don t my changes appear on the computer screen LCD You may need to refresh the comp...

Страница 59: ...e with your display for details Disconnect the AC adapter and remove the battery Wait one minute Reattach the AC adapter and reinsert the battery Turn on the power Condensation may cause the computer to malfunction If this occurs do not use the computer for at least one hour If the computer still does not turn on follow these steps 1 Unplug the power cord and remove the battery 2 For models with a...

Страница 60: ...py disk drive if applicable If a non bootable floppy disk is in the drive 1 Remove the floppy disk 2 Restart the computer and confirm that the Microsoft Windows operating system starts properly If Windows still does not start follow these steps to initialize the BIOS 1 If there is a disk in the floppy disk drive then remove it 2 Turn off the computer 3 Remove any peripheral devices connected to th...

Страница 61: ...of unsaved data Click Start on the Windows taskbar and select Shut Down When the Shut Down Windows window appears make sure Shut down is selected and click OK If your computer does not turn off press the Ctrl Alt Delete keys simultaneously When the Windows Security dialog box appears click Shut Down and select Shut Down again from the Shut Down Windows window If your computer still does not turn o...

Страница 62: ...3 Press R to select restart 4 Press Enter 3 If the computer does not restart follow these steps 1 Press the Ctrl Alt Delete keys simultaneously The Windows Security dialog box appears 2 Press the Right Arrow key to select Shut Down 3 Press Enter 4 Press R to select restart 5 Press Enter 4 If this procedure does not work press and hold the power button or slide and hold the power switch until the c...

Страница 63: ... Microsoft Windows operating system For operating system support you can visit Microsoft customer support at http support microsoft com directory 4 VAIO Support Agent You can find VAIO Support Agent by clicking Start and All Programs Programs for Windows 2000 and VAIO Support and VAIO Support Agent Using advanced diagnostic technology Sony s VAIO Support Agent runs scheduled protections of your pr...

Страница 64: ...VAIO Computer Quick Start 64 ...

Страница 65: ...s 16 specifications online 33 storage 50 troubleshooting 54 59 turning off 36 turning on 26 unpacking 16 updates 33 34 connecting dial up 34 controls 19 brightness 29 D DC IN port 20 dial up connection 34 E Electronic Flyer 33 34 Energy Star 5 Ethernet removing protective tab 22 Ethernet port 21 F faxes laws governing 10 H handling the LCD screen 51 hard disk drive indicator 19 headphone jack 20 h...

Страница 66: ... N network connector 21 num lock 19 O online support 63 online user guide 32 output devices 9 P PC Card slot 20 phone laws governing 10 ports battery 20 DC IN 20 i LINK 20 USB 20 21 VGA monitor 20 power indicator light 19 power source 26 power switch 29 programs locating 40 R radio interference 9 Recovery CDs 42 regulatory information 8 reset button 23 restoring data 42 S scroll lock indicator 19 ...

Страница 67: ...d 19 using 29 troubleshooting 54 59 startup 37 turning off computer 36 turning on computer 26 TV interference 9 U UNLOCK LOCK latch 23 unpacking the computer 16 updates 33 34 USB port 20 21 user guide 32 W Wireless LAN indicator 19 switch 19 ...

Страница 68: ...http www sony com vaio Printed in USA 2003 Sony Electronics Inc 4 672 456 01 ...

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