32
US
Troubleshooting
If you experience any of the following
difficulties while using the Sound Bar,
use this troubleshooting guide to help
remedy the problem before requesting
repairs. Should any problem persist,
consult your nearest Sony dealer.
The Sound Bar does not power up.
Check that the AC power cord (mains
lead) and AC adapter are connected
securely.
Disconnect the AC power cord (mains
lead) from the wall outlet (mains),
and then reconnect after several
minutes.
The Sound Bar is turned off
automatically.
The auto standby function is working.
Set the auto standby function to off
(page 31).
The Sound Bar does not turn on
even when the TV is turned on.
Set the Control for HDMI function to
on (page 29). The TV must support
the Control for HDMI function. For
details, refer to the operating
instructions of your TV.
Check the speaker settings of the TV.
The Sound Bar power syncs with the
speaker settings of the TV. For details,
refer to the operating instructions of
your TV.
Depending on the TV, if the sound
was output from the speakers of the
TV the previous time, the Sound Bar
may not turn on by interlocking with
the TV power even when the TV is
turned on.
The Sound Bar turns off when the
TV is turned off.
Check the setting of the Control for
HDMI function (page 29). When the
Control for HDMI function is set to on
and the input of the Sound Bar is the
TV or HDMI input, the Sound Bar turns
off automatically when you turn off
the TV.
The Sound Bar does not turn off
even when the TV is turned off.
Check the setting of the Control for
HDMI function (page 29). To turn the
Sound Bar off automatically by
interlocking with the TV power, set
the Control for HDMI function to on
(page 29). This function works only if
the input of the Sound Bar is the TV or
HDMI input. The TV must support the
Control for HDMI function. For details,
refer to the operating instructions of
your TV.
The Sound Bar cannot be turned off.
The Sound Bar may be in demo
mode. To cancel demo mode, reset
the Sound Bar. Press and hold
(power) and – (volume) on the Sound
Bar for more than 5 seconds
(page 37).
There is no picture or the picture is
not output correctly.
Select the appropriate input
(page 21).
When there is no picture while the TV
input is selected, select the TV
channel that you want using the TV
remote control.
When there is no picture while the
HDMI input is selected, press the
playback button of the connected
device.
Disconnect the HDMI cable, then
connect it again. Make sure that the
cable is firmly inserted.
When there is no picture from the
connected device or the picture from
Troubleshooting
Power
Picture
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