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4

The device gets hot 

 

 

If you use your device to talk, transmit data, or play games or music for an extended time, 

the device may get hot. This is normal because in these conditions the device uses more 
power than usual and therefore generates more heat. 

 

  Update your device to ensure that you have optimal performance and the latest 
enhancements 

 

If you still have questions or concerns, you can contact us. 

5

My battery runs out quickly 

 

Disable all data connections over mobile networks to save power when you're not using the 
internet. Doing so does not prevent your device from transmitting data over other wireless 
networks. 

To turn data traffic on or off 

1.  Find and tap Settings > Data usage>Mobile data. 
2.  Tap the Mobile data traffic slider to turn data traffic on or off. 

 

When data traffic is turned off  your device can still establish  Wi-Fi and Bluetooth 
connections.

 

 

Turn off GPS, Bluetooth® and Wi-Fi connections when you don't need these features. 

 

Increase the synchronisation interval for your email, calendar and contacts. 

 

Close and exit applications that you are not using. 

 

Lower the screen brightness level. 

To adjust the screen brightness manually regardless of lighting 

condition 

1.  Find and tap Settings > Display and tap the Adaptive brightness slider to disable this 

function, if it is not already disabled.   

2.  Tap Brightness level.   
3.  Drag the slider to adjust the brightness. 

 

If your device is connected to an external screen, turn off the screen on your device.   

 

Turn off your device or activate Airplane mode if you are in an area with no network 
coverage. Otherwise, your device repeatedly scans for available networks, and this 
consumes power. 

 

Switch from 4G mobile network to 3G(WCDMA) while traveling or in remote area. 

 

Use an original headset from Sony to listen to music. A headset consumes less battery 
power than the device's loudspeakers. 

Содержание G2199

Страница 1: ... Press and hold down the power key 2 In the menu that opens tap Restart The device restarts automatically To force the device to restart or shut down 3 Press and hold down the power key for 8 seconds to shut down 4 Press and hold down the power key for 10 seconds to auto restart 2 Update Update your device to ensure that you have optimal performance and the latest enhancements 3 Reset Perform a fa...

Страница 2: ...ake up to 30 minutes for your device to respond to the charging During this time the screen remains dark not showing the charging icon Also note that it can take up to 3 hours for a drained battery to charge fully If you have trouble charging your device start by making sure that you are using an original Sony charger and a USB Type C cable specifically intended for charging your device Try to cha...

Страница 3: ...charger port is free from lint dust and moisture A blocked port can prevent the USB connector from fitting properly and therefore prevent charging Ensure that the USB port is completely dry and gently remove any lint or dust using for example a wooden or plastic toothpick or a toothbrush o Try to charge the device by connecting another USB cable to the USB port of a computer If the device starts t...

Страница 4: ...onnect your device to the computer using a USB Type C cable 2 Make sure that the USB connection mode on your device is set to Transfer files 3 Transfer Save your important data in PC 4 Advisable to Sync your data in google account To perform a factory data reset To avoid permanent damage to your device do not interrupt a factory data reset procedure 1 Back up any important data that is saved on th...

Страница 5: ...till establish Wi Fi and Bluetooth connections Turn off GPS Bluetooth and Wi Fi connections when you don t need these features Increase the synchronisation interval for your email calendar and contacts Close and exit applications that you are not using Lower the screen brightness level To adjust the screen brightness manually regardless of lighting condition 1 Find and tap Settings Display and tap...

Страница 6: ...to ensure you can still access them after the reset 2 Find and tap Settings System Backup reset 3 Tap Factory data reset Reset phone 4 If required draw your screen unlock pattern or enter your screen unlock password or PIN to continue 5 To confirm tap Erase everything Your device does not revert to an earlier software version of Android when you perform a factory data reset 6 My device freezes or ...

Страница 7: ...latest enhancements Perform a factory data reset This is sometimes the best solution if your device stops functioning properly but note that it will delete all personal content saved on the internal memory of your device Make sure to back up data that you want to keep To back up your data using a computer 1 Connect your device to the computer using a USB Type C cable 2 Make sure that the USB conne...

Страница 8: ...protective case or cover from your device to verify it s not interfering with the touchscreen o Wipe the screen with a clean and dry cloth to make sure that your touchscreen is clean Make sure that your hands and fingers are clean and dry before using the touchscreen o If the device gets too hot the touch functionality may be affected Let it cool off and then try using the touchscreen again o Turn...

Страница 9: ... mode on your device is set to Transfer files 3 Transfer Save your important data in PC 4 Advisable to Sync your data in google account To perform a factory data reset To avoid permanent damage to your device do not interrupt a factory data reset procedure 1 Back up any important data that is saved on the internal memory of your device to a memory card or other non internal memory If you have any ...

Страница 10: ...ce only starts with software and applications that were already installed when you purchased your device If the device s performance improves in safe mode it s likely that one or more of your post purchase downloaded applications are affecting the device negatively You can exit safe mode and restart the device to uninstall the application or applications that you suspect are causing the problem If...

Страница 11: ...ther non internal memory If you have any encrypted files stored on an SD card you should also remove the encryption to ensure you can still access them after the reset 2 Find and tap Settings System Backup reset 3 Tap Factory data reset Reset phone 4 If required draw your screen unlock pattern or enter your screen unlock password or PIN to continue 5 To confirm tap Erase everything Your device doe...

Страница 12: ...gle Play Clear the cache for the app to delete any temporary files in the app s memory that may be causing the problem You will not lose any personal data by clearing the cache To clear application cache 1 Find and tap Settings Apps App info 2 Select an application or service then tap Storage CLEAR CACHE The option to clear the application cache is not available for every application or service Cl...

Страница 13: ...ke sure to back up data that you want to keep To back up your data using a computer 1 Connect your device to the computer using a USB Type C cable 2 Make sure that the USB connection mode on your device is set to Transfer files 3 Transfer Save your important data in PC 4 Advisable to Sync your data in google account To perform a factory data reset To avoid permanent damage to your device do not in...

Страница 14: ...s the power key again Make sure that you have removed the temporary protection film that covered the screen when you first bought your device The film is only designed to protect the screen during shipping and is easy to peel off If you have applied a screen protection film on your device make sure that it is specifically intended for your model It is important that the screen protection film has ...

Страница 15: ...n it back on By doing this you turn off all running applications and free up memory which sometimes automatically solves the issue o Make sure Airplane mode is turned off o Check the signal strength icon in the status bar to make sure that your device is connected to a network If the signal is low or there is no signal move to an open location or get close to a window o If your device is not recei...

Страница 16: ...selected network If none of the mentioned solutions solved the issue try these actions one after the other Verify after the first action whether the problem was solved before trying the next one o Update your device to ensure that you have optimal performance and the latest enhancements Read more about how to update and find latest software version o Perform a factory data reset This is sometimes ...

Страница 17: ... USB Type C cable 2 From your Home screen drag the status bar downwards 3 Find and tap Android System USB charging this device Tap for more options then select Transfer files Make sure that you are using an original Sony USB Type C cable specifically intended for your device and that it is properly connected to the device and computer Try using another USB port on your computer and make sure that ...

Страница 18: ...heck that your router is Wi Fi certified Your device is Wi Fi certified so if the router isn t your devices may not communicate properly To check if your router is Wi Fi certified o ook for the Wi Fi CERTIFIED logo or phrase on the product packaging or in the product literature or search the Wi Fi CERTIFIED products database on the Wi Fi Alliance website at www wi fi org Verify that you are in ran...

Страница 19: ...Make sure to back up data that you want to keep To back up your data using a computer 1 Connect your device to the computer using a USB Type C cable 2 Make sure that the USB connection mode on your device is set to Transfer files 3 Transfer Save your important data in PC 4 Advisable to Sync your data in google account To perform a factory data reset To avoid permanent damage to your device do not ...

Страница 20: ...ecurity check the user guide of the router or contact your router manufacturer Make sure that potentially interfering devices or appliances are not placed close to the Wi Fi router Cordless phones microwave ovens baby monitors wireless speakers monitors and video transmitters that operate in the 2 4 GHz or 5 GHz bandwidth may interfere with a Wi Fi network If the problem persists try changing the ...

Страница 21: ...you have any encrypted files stored on an SD card you should also remove the encryption to ensure you can still access them after the reset 2 Find and tap Settings Backup reset 3 Tap Factory data reset Reset phone 4 If required draw your screen unlock pattern or enter your screen unlock password or PIN to continue 5 To confirm tap Erase everything Your device does not revert to an earlier software...

Страница 22: ...rsonal content saved on the internal memory of your device Make sure to back up data that you want to keep To back up your data using a computer 1 Connect your device to the computer using a USB Type C cable 2 Make sure that the USB connection mode on your device is set to Transfer files 3 Transfer Save your important data in PC 4 Advisable to Sync your data in google account To perform a factory ...

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