1-18
DVP-NS71HP/NS75H/NS76H
72
Additional Information
Troubleshooting
If you experience any of the following
difficulties while using the player, use this
troubleshooting guide to help remedy the
problem before requesting repairs. Should
any problem persist, consult your nearest
Sony dealer.
Power
The power is not turned on.
,
Check that the mains lead is connected
securely.
Picture
There is no picture/picture noise appears.
,
Re-connect the connecting cord securely.
,
The connecting cords are damaged.
,
Check the connection to your TV (page 16)
and switch the input selector on your TV so
that the signal from the player appears on
the TV screen.
,
Set “LINE” in “SCREEN SETUP” to an
item appropriate for your system (page 66).
,
The disc is dirty or flawed.
,
If the picture output from your player goes
through your VCR to get to your TV or if
you are connected to a combination TV/
VIDEO player, the copy-protection signal
applied to some DVD programmes could
affect picture quality. If you still experience
problems even when you connect your
player directly to your TV, try connecting
your player to your TV’s S VIDEO input
(page 16).
,
The disc is recorded in a colour system that
is different from your TV.
,
You have selected “PROGRESSIVE
AUTO” or “PROGRESSIVE VIDEO”
using the PROGRESSIVE button on the
front panel (the PROGRESSIVE indicator
lights up) even though your TV cannot
accept the progressive signal. In this case,
disconnect the HDMI cord from the player,
and then select “NORMAL
(INTERLACE)” so that the
PROGRESSIVE indicator turns off.
,
Even if your TV is compatible with
progressive format 525p/625p signals, the
image may be affected when you set the
player to progressive format. In this case,
select “NORMAL (INTERLACE)” using
the PROGRESSIVE button on the front
panel so that the PROGRESSIVE indicator
turns off and the player is set to normal
(interlace) format.
,
If you set “LINE” to “RGB” in “SCREEN
SETUP” (page 66), the player outputs no
component video signals.
,
The player is connected to an input device
that is not HDCP compliant (the HDMI
indicator on the front panel does not light
up). See page 17.
,
If the HDMI OUT jack is used for video
output, changing the “HDMI
RESOLUTION” setting in “SCREEN
SETUP” may solve the problem (page 66).
Connect the TV and the player using a video
jack other than the HDMI OUT, and switch
the TV’s input to the connected video input
so that you can see the on-screen displays.
Change the “HDMI RESOLUTION”
setting in “SCREEN SETUP,” and switch
the TV’s input back to HDMI. If the picture
still does not appear, repeat the steps and try
other options.
,
If the signal from the LINE OUT (VIDEO)
or S VIDEO OUT jacks is distorted, change
the “HDMI RESOLUTION” setting in
“SCREEN SETUP” to “720
×
480/576p.”
There is no picture or the picture noise
appears when connected to the HDMI OUT
jack.
,
Try the following:
1
Turn the player off
and on again.
2
Turn the connected
equipment off and on again.
3
Disconnect
and then connect the HDMI cord again.
The picture does not fill the screen, even
though the aspect ratio is set in “TV TYPE”
under “SCREEN SETUP.”
,
The aspect ratio of the disc is fixed on your
DVD.
The picture is black and white.
,
Set “LINE” in “SCREEN SETUP” to an
item appropriate for your TV (page 66).
,
Depending on the TV, the picture on the
screen becomes black and white when you
play a disc recorded in the NTSC colour
system.
,
If you are using a SCART cord, be sure to
use one that is fully wired (21-pins).
73
Additional Information
Sound
There is no sound.
,
Re-connect the connecting cord securely.
,
The connecting cord is damaged.
,
The player is connected to the wrong input
jack on the amplifier (receiver) (page 20).
,
The amplifier (receiver) input is not
correctly set.
,
The player is in pause mode or in Slow-
motion Play mode.
,
The player is in fast forward or fast reverse
mode.
,
If the audio signal does not come through
the DIGITAL OUT (OPTICAL or
COAXIAL)/HDMI OUT jack, check the
audio settings (page 70).
,
While playing a Super VCD on which the
audio track 2 is not recorded, no sound will
come out when you select “2:STEREO,”
“2:1/L,” or “2:2/R.”
,
When playing multichannel MPEG audio
soundtracks, only the Front (L) and Front
(R) signal will be output from your two
front speakers.
,
The equipment connected to the HDMI
OUT jack does not conform to the audio
signal format, in this case set
“AUDIO(HDMI)” in “AUDIO SETUP” to
“PCM” (page 69).
No sound is output from the HDMI OUT
jack
,
Try the following:
1
Turn the player off
and on again.
2
Turn the connected
equipment off and on again.
3
Disconnect
and then connect the HDMI cord again.
,
The HDMI OUT jack is connected to a DVI
device (DVI jacks do not accept audio
signals).
Sound distortion occurs.
,
Set “AUDIO ATT” in “AUDIO SETUP” to
“ON” (page 69).
The sound volume is low.
,
The sound volume is low on some DVDs.
The sound volume may improve if you set
“AUDIO DRC” in “AUDIO SETUP” to
“TV MODE” (page 69).
,
Set “AUDIO ATT” in “AUDIO SETUP” to
“OFF” (page 69).
Operation
The remote does not function.
,
The batteries in the remote are weak.
,
There are obstacles between the remote and
the player.
,
The distance between the remote and the
player is too far.
,
The remote is not pointed at the remote
sensor on the player.
The disc does not play.
,
The disc is turned over.
Insert the disc with the playback side facing
down.
,
The disc is skewed.
,
The player cannot play certain discs
(page 7).
,
The region code on the DVD does not match
the player.
,
Moisture has condensed inside the player
(page 3).
,
The player cannot play a recorded disc that
is not correctly finalized (page 7).
The MP3 audio track cannot be played
(page 52).
,
The DATA CD is not recorded in an MP3
format that conforms to ISO 9660 Level 1/
Level 2 or Joliet.
,
The DATA DVD is not recorded in MP3
format that conform to UDF (Universal
Disk Format).
,
The MP3 audio track does not have the
extension “.MP3.”
,
The data is not formatted in MP3 even
though it has the extension “.MP3.”
,
The data is not MPEG-1 Audio Layer III
data.
,
The player cannot play audio tracks in
mp3PRO format.
,
“MODE (MP3, JPEG)” is set to “IMAGE
(JPEG)” (page 55).
,
The DATA CD/DATA DVD contains a
DivX video file.
The JPEG image file cannot be played
(page 52).
,
The DATA CD is not recorded in a JPEG
format that conforms to ISO 9660 Level 1/
Level 2, or Joliet.
,
The DATA DVD is not recorded in JPEG
format that conforms to UDF (Universal
Disk Format).
,
continued
74
,
The file has an extension other than
“.JPEG” or “.JPG.”
,
The image is larger than 3072 (width)
×
2048 (height) in normal mode, or more than
3,300,000 pixels in progressive JPEG.
(Some progressive JPEG files cannot be
displayed even if the file size is within this
specified capacity.)
,
The image does not fit the screen (the image
is reduced).
,
“MODE (MP3, JPEG)” is set to “AUDIO
(MP3)” (page 55).
,
The DATA CD/DATA DVD contains a
DivX video file.
The MP3 audio tracks and JPEG image
files start playing simultaneously.
,
“MODE (MP3, JPEG)” is set to “AUTO”
(page 55).
The DivX video file cannot be played.
,
The file is not created in DivX format.
,
The file has an extension other than “.AVI”
or “.DIVX.”
,
The DATA CD/DATA DVD (DivX video)
is not created in a DivX format that
conforms to ISO 9660 Level 1/Level 2 or
Joliet/UDF.
,
The DivX video file is larger than 720
(width) × 576 (height).
The album/track/file names are not
displayed correctly.
,
The player can only display numbers and
alphabet. Other characters are displayed as
“*”.
The disc does not start playing from the
beginning.
,
Programme Play, Shuffle Play, Repeat Play,
or A-B Repeat Play is selected (page 29).
,
Resume play has taken effect (page 26).
The player starts playing the disc
automatically.
,
The disc features an auto playback function.
,
“AUTO PLAY” in “CUSTOM SETUP” is
set to “ON” (page 68).
Playback stops automatically.
,
While playing discs with an auto pause
signal, the player stops playback at the auto
pause signal.
Some functions such as Stop, Search, Fast
Play and Slow Play, Slow-motion Play,
Repeat Play, Shuffle Play, or Programme
Play cannot be performed.
,
Depending on the disc, you may not be able
to do some of the operations above. Refer to
the operating manual that comes with the
disc.
The language for the sound track cannot
be changed.
,
Try using the DVD’s menu instead of the
direct selection button on the remote
(page 27).
,
Multilingual tracks are not recorded on the
DVD being played.
,
The DVD prohibits the changing of the
language for the sound track.
The subtitle language cannot be changed
or turned off.
,
Try using the DVD’s menu instead of the
direct selection button on the remote
(page 27).
,
Multilingual subtitles are not recorded on
the DVD being played.
,
The DVD prohibits the changing of
subtitles.
The angles cannot be changed.
,
Try using the DVD’s menu instead of the
direct selection button on the remote
(page 27).
,
Multi-angles are not recorded on the DVD
being played.
,
The angle can only be changed when the
“
” indicator lights up on the front panel
display (page 10).
,
The DVD prohibits changing of the angles.
The player does not operate properly.
,
When static electricity, etc., causes the
player to operate abnormally, unplug the
player.
5 numbers or letters are displayed on the
screen and on the front panel display.
,
The self-diagnosis function was activated.
(See the table on page 75.)
75
Additional Information
The disc tray does not open and “LOCKED”
appears on the front panel display.
,
Child Lock is set (page 25).
The disc tray does not open and “TRAY
LOCKED” appears on the front panel
display.
,
Contact your Sony dealer or local
authorized Sony service facility.
“Data error” appears on the TV screen
when playing a DATA CD or DATA DVD.
,
The MP3 audio track/JPEG image file/
DivX video file you want to play is broken.
,
The data is not MPEG-1 Audio Layer III
data.
,
The JPEG image file format does not
conform to DCF (page 51).
,
The JPEG image file has the extension
“.JPG” or “.JPEG,” but is not in JPEG
format.
,
The file you want to play has the extension
“.AVI” or “.DIVX,” but is not in DivX
format, or is in DivX format but does not
conform to a DivX Certified profile.
Self-diagnosis Function
(When letters/numbers appear in the
display)
When the self-diagnosis function is activated
to prevent the player from malfunctioning, a
five-character service number (e.g., C 13 50)
with a combination of a letter and four digits
appears on the screen and the front panel
display. In this case, check the following
table.
First three
characters of
the service
number
Cause and/or corrective
action
C 13
The disc is dirty or recorded
in a format that this player
cannot play (page 7).
,
Clean the disc with a
cleaning cloth or check its
format (page 2).
C 31
The disc is not inserted
correctly.
,
Re-insert the disc
correctly.
E XX
(xx is a number)
To prevent a malfunction, the
player has performed the
self-diagnosis function.
,
Contact your nearest
Sony dealer or local
authorized Sony service
facility and give the 5-
character service number.
Example: E 61 10
C:13:50