Top page > Troubleshooting > Troubleshooting > Computers
Computers
Your computer does not recognize the camera.
●
Set [USB Connect Setting] to [Mass Storage].
●
Use the micro USB cable (supplied).
●
Disconnect the USB cable from both the computer and the camera, and connect it again firmly.
●
Disconnect all equipment other than the camera, the keyboard and the mouse from the USB connectors of your
computer.
●
Connect the camera directly to your computer without passing through a USB hub or other device.
●
Set [USB Power Supply] to [Off]. Your computer may recognize the camera.
Cannot import images.
●
Connect the camera and your computer correctly making a USB connection.
●
When you shoot images with a memory card formatted by a computer, you may not be able to import the images to a
computer. Shoot using a memory card formatted by the camera.
After making a USB connection,
“
PlayMemories Home
”
does not start automatically.
●
Make the USB connection after the computer is turned on.
Cannot play back images on your computer.
●
If you are using
“
PlayMemories Home
”
, refer to
“
PlayMemories Home Help Guide
”
.
●
Consult the computer or software manufacturer.
The image and sound are interrupted by noise when you view a movie on a computer.
●
You are playing back the movie directly from the memory card. Import the movie to your computer using
“
PlayMemories
Home
”
and play it back.
Images once exported to a computer cannot be viewed on the camera.
●
Use
“
PlayMemories Home
”
to play images stored on a PC with this camera. Use the application bundled with the Mac to
play back the images.
●
Register the image in the Image Database File and play in [Date View].
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