Top page > Troubleshooting > Troubleshooting > Battery pack and power
Battery pack and power
Cannot insert the battery pack into the camera.
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Make sure the direction of the battery pack is correct, and insert it until the battery eject lever is locked.
Cannot turn on the camera.
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After inserting the battery pack into the camera, it may take a few moments for the camera to power up.
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Make sure that the battery pack is inserted correctly.
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The battery pack will discharge by itself even if you do not use it. Charge the battery pack before use.
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Check that the battery pack type is NP-BG1 or NP-FG1.
The power turns off suddenly.
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Depending on the camera and battery temperature, the power may turn off automatically to protect the camera. In this
case, a message is displayed on the screen before the power turns off.
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If you do not operate the camera for a certain period of time while the power is on and [Eco Mode] is set to [Standard] or
[Max], the camera turns off automatically to prevent wearing down the battery pack. Turn on the camera again.
The remaining charge indicator is incorrect.
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This is caused when you use the camera in an extremely hot or cold location.
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Battery capacity decreases over time and through repeated use. If decreased usage time between charges becomes
significant, it is probably time to replace it with a new one.
The Power/charge lamp of the camera flashes while charging the battery.
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Check that the battery pack type is NP-BG1 or NP-FG1.
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The Power/charge lamp of the camera flashes infrequently when you use a battery pack that has not been used for a
long time. In such cases, remove the battery pack from the camera and re-insert it.
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For details, see
.
The battery is not charged even if the Power/charge lamp turns off and charging is finished.
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This happens when you charge the battery pack in an extremely hot or cold location. Charge the battery pack within the
proper charging temperature range of between 10°C to 30°C (50°F to 86°F).
The camera makes a noise when it is shaken.
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If the power is not on, the camera may make a noise when it is shaken. This is not a malfunction.
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