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Picture (quality)/screen

Keyboard

Broadcast reception

Sound

Network (Internet/home)/apps

Remote control/accessories

Power

Connected devices

Illumination LED

[86] Troubleshooting

Start here

Self diagnostics

Software updates

If a full reset (restart) of the TV is required

[87] Troubleshooting | Start here

Self diagnostics

How to check if the TV is working properly.

Press the HOME button, then select [Self diagnostics] under [Help].

[88] Troubleshooting | Start here

Software updates

Sony will provide software updates from time to time in order to enhance functionality and provide

users with the latest TV experience. The easiest way to receive software updates is via an internet

connection to the TV.

To turn on automatic software download

To enable [Automatic software download], press the HOME button, then select [Help] — [System

Содержание BRAVIA XBR-49X900E

Страница 1: ...ions 10 Using the remote control 11 Home menu 12 Using the DISCOVER button 13 Using the Action Menu 14 Selecting devices that are connected to the TV 15 Identifying the status of the TV through illumination 16 Illumination LED 17 Illumination at the bottom of the screen 18 Support Site 19 Watching TV 20 Watching TV programs 21 Using the program guide 22 Using interactive broadcast TV services 23 W...

Страница 2: ...eos 44 Using the Video TV SideView app with your smartphone tablet 45 Computers cameras and camcorders 46 Connecting a computer and viewing stored content 47 Connecting a camera or camcorder and viewing stored content 48 Computer video signal specifications 49 Audio system 50 Connecting an audio system 51 Adjusting audio system related settings 52 Bluetooth devices 53 Connecting a Bluetooth device...

Страница 3: ... router required 71 Home network features 72 Adjusting home network settings 73 Playing content from a computer 74 Playing content from a media server 75 RVU statement RVU compliant models only 76 Settings 77 Configuring the TV 78 TV 79 Network Accessories 80 System Preferences 81 Personal 82 Expert panel settings only models equipped with an OLED panel 83 Setting a timer 84 Troubleshooting 85 Sta...

Страница 4: ...in period of time only models equipped with an OLED panel 107 The message Panel refresh did not finish is displayed only models equipped with an OLED panel 108 You are concerned about an image retention only models equipped with an OLED panel 109 A white line appears on the screen only models equipped with an OLED panel 110 Panel refresh does not complete only models equipped with an OLED panel 11...

Страница 5: ...nnect to the Internet but not to Google services 141 You cannot add a Google account 142 Remote control accessories 143 The remote control does not operate 144 You cannot turn the Active 3D Glasses on 3D models only 145 The LED indicator on the Active 3D Glasses blinks 3D models only 146 Power 147 The TV turns off automatically 148 The TV turns on automatically 149 After unplugging the TV and plug...

Страница 6: ...TV SideView app when Remote start is enabled 166 The TV does not appear on or cannot be registered with the Video TV SideView app 167 Illumination LED 168 The illumination LED or bottom of the screen sometimes lights up 169 You want to disable the illumination LED so that it does not light up or blink 170 Index 171 1 Getting Started Using the Help Guide Introducing Android TV Basic Operations Supp...

Страница 7: ... TV 12 Identifying the status of the TV through illumination 12 Illumination LED 12 Illumination at the bottom of the screen 13 Support Site 14 Watching TV 14 Watching TV Programs 15 Using the program guide 15 Using interactive broadcast TV services 15 Watching in 3D 3D models only 16 Understanding the basics of 3D TV 3D models only 16 Preparing your 3D glasses 3D models only 18 Watching TV in 3D ...

Страница 8: ...pported models only 48 Connecting a wireless subwoofer optional 48 Adjusting wireless subwoofer related settings optional 49 BRAVIA Sync compatible devices 50 BRAVIA Sync overview 51 Using features available for BRAVIA Synccompatibledevices 51 Adjusting BRAVIA Sync settings 52 Connecting an IR Blaster IR Blaster compatiblemodels only 54 Viewing pictures in 4K from compatible devices 55 Viewing pic...

Страница 9: ... banners tickers at the top or bottom ofthe screen 77 3D pictures are not displayed The 3D effect isweak 3D models only 77 Black bars appear on both sides of the screenwhen watching 3D pictures 3D models only 78 You cannot turn off 3D display while watching 3Dcontent 3D models only 79 The message 3D signal has been detected automatically appears when 3D signal is detected 3D models only 79 A messa...

Страница 10: ...of the wireless router access point to which you want to connect is notdisplayed 89 Sometimes video streaming quality is poor 89 Wi Fi connection is lost or intermittent 89 Certain Internet video content displays a loss ofdetail 90 Good picture quality but no sound on Internet videocontent 90 Apps are inaccessible 91 The TV cannot access the Internet when IPv6 isset 91 Your TV cannot connect to th...

Страница 11: ...0 The TV cannot be found by a Wi Fi Direct device 100 Operation cuts out or a device does not work 100 What kind of devices can be connected using theScreen mirroring function 101 The TV cannot connect to a Miracast device orScreen mirroring compatible device 101 Video or sound sometimes cuts out 102 Some paid content cannot be played 102 The TV cannot be turned on and controlled by using the Vide...

Страница 12: ...y need to update the TV s software For details about software updates see the Software updates page The images and illustrations used in the Help Guide may differ depending on your TV model Design and specifications are subject to change without notice Hint You can also use the Video TV SideView app to view the Online Help Guide To see if your TV is equipped with one of the functions described in ...

Страница 13: ...for smartphones tablets An Internet connection and Google account are required to download apps from the Google Play Hint If you do not have a Google account or want to create a shared account create a new account by accessing the following website https accounts google com signup The website above may vary depending on your region country It is also subject to change without notice For details re...

Страница 14: ... network Moving apps to a USB memory device 5 Getting Started Introducing Android TV Moving apps to a USB memory device You can move downloaded apps to a USB memory device to increase the space available in the TV Note When you format a USB memory device all data saved in the USB memory device will be deleted Back up your important data before formatting Performing this procedure formats the USB m...

Страница 15: ... To use the USB memory device for other purposes you must format it again If you delete an app in the USB memory device using a computer you will be unable to launch it from the TV If you remove a USB memory device from the TV you will be unable to use the apps that were moved to the USB memory device You cannot specify a USB memory device as the installation location of an app First install the a...

Страница 16: ...t from your favorite websites and apps to your TV directly from your computer or mobile device Connect a mobile device such as a smartphone or tablet to the same home network that the TV is connected to Launch a Google Cast supported app on the mobile device Select the cast icon in the app The screen of the mobile device is displayed on the TV Note An Internet connection is required to use Google ...

Страница 17: ...r any damage to your device or loss of data that may result from using these apps Hint Other separate restrictions may be available depending on the app For details refer to the app s help guide 9 Getting Started Introducing Android TV Searching by using your voice The TV includes a Voice search feature that enables you to search the Internet for content you re looking for with your voice Voice se...

Страница 18: ...and buttons For descriptions of the remote control buttons refer to the Reference Guide Use the and buttons to focus on the desired item Press the center of the button to select the item currently in focus To return to the previous screen Press the BACK button Using Voice search Voice search supported models only For Voice search supported models the remote control has a built in microphone By spe...

Страница 19: ... HOME button then select Settings Voice Remote Control Note An Internet connection is required to use Voice search The type of remote control supplied with the TV and the availability of a remote control with a built in microphone varies depending on your model region country An optional remote control is available in some models regions countries Related topics The remote control does not operate...

Страница 20: ...tems Press the HOME button Select the desired item from the desired category Category list Recommendations This category shows content based on your history Featured apps Apps and Games These categories provide access to apps such as Video Album Music Photo Sharing Plus and Screen mirroring and games Inputs You can select the input source from the list of connected devices and jacks sockets such a...

Страница 21: ... or down to select the desired category Move the focus left or right to select the desired item Press the button to launch the selected item To change the settings of this function Press the DISCOVER button Move the focus down to the Settings category Select the desired item to change the settings Available options Show Hide categories Select content categories to be shown in DISCOVER You cannot h...

Страница 22: ...erations Using the Action Menu By pressing the ACTION MENU button a menu appears and provides quick access to the functions that are available for the currently displayed screen such as picture adjustments sound adjustments volume adjustment for a connected device such as headphones and display audio settings The items in the menu differ depending on the selected screen Press the ACTION MENU butto...

Страница 23: ...ess the HOME button then select the input source from Inputs 16 Getting Started Basic Operations Identifying the status of the TV through illumination Illumination LED Illumination at the bottom of the screen 17 Getting Started Basic Operations Identifying the status of the TV through illumination Illumination LED You can identify the status of the TV by looking at how the illumination LED lights ...

Страница 24: ...atus of the TV through illumination Illumination at the bottom of the screen You can identify the status of the TV by looking at how the bottom of the screen lights up Lights up in white When picture off mode is set Lights up in cyan When a mobile device smartphone tablet etc is connecting to the TV on the home network When Video TV SideView is launched on the home network etc Lights up in amber W...

Страница 25: ...isit the Sony support website USA http www sony com tvsupport Canada http www sony ca support Brazil http esupport sony com BR Latin America http esupport sony com ES LA 20 Watching TV Watching TV programs Watching in 3D 3D models only Enjoying social networking services while watching TV 14 ...

Страница 26: ...ogram to watch The details of the program are displayed Select View to watch the program To use optional functions While the program guide is displayed press the ACTION MENU button and then select the desired item 23 Watching TV Watching TV programs Using interactive broadcast TV services To use Ginga service Ginga models only Ginga models have Channel setup Ginga in Settings Channels Ginga also k...

Страница 27: ...al broadcasts and may not be available in your region country Select a digital channel that provides Ginga features Java is a trademark of Oracle and or its affiliates Note Java technology is supported by Ginga models only 24 Watching TV Watching in 3D 3D models only Understanding the basics of 3D TV 3D models only Preparing your 3D glasses 3D models only Watching TV in 3D 3D models only 25 Watchi...

Страница 28: ...are two types of 3D Glasses Passive and Active Refer to the specifications in the Reference Guide to see which type of 3D Glasses the TV supports TV and Active 3D Glasses communication range Active 3D glasses communicate with the TV to show you images in 3D Your viewing position needs to be within the proper range See the following diagrams The working distance depends on obstacles people metal wa...

Страница 29: ...reated cloth be sure to follow the instructions provided on the package Never use strong solvents such as a thinner alcohol or benzene for cleaning Related topics Preparing your 3D glasses 3D models only Watching TV in 3D 3D models only 26 Watching TV Watching in 3D 3D models only Preparing your 3D glasses 3D models only 3D models have 3D settings in Settings Picture Display There are two types of...

Страница 30: ...the first time you need to register them to your TV Follow the steps below Remove the battery s insulation sheet Turn the TV on then hold the glasses within 50 cm 1 6 ft of the TV Press and hold the Power button indicator on the glasses for 2 seconds The Active 3D Glasses turn on and registration starts the Power button indicator blinks green and yellow When registration is finished a message appe...

Страница 31: ...models only Watching TV in 3D 3D models only Remote control accessories 27 Watching TV Watching in 3D 3D models only Watching TV in 3D 3D models only 3D models have 3D settings in Settings Picture Display You can experience powerful 3D entertainment such as stereoscopic 3D games and 3D Blu ray Discs To watch in 3D connect a 3D compatible device directly to the TV via an authorized HIGH SPEED HDMI ...

Страница 32: ...rocess to minimize screen flicker may affect the smooth movement of the picture In this case press the ACTION MENU button then select Picture adjustments Advanced settings Motionflow Off For Motionflow compatible models only Motionflow compatible models have Motionflow in Settings Picture Display Picture adjustments Advanced settings Motion Related topics Preparing your 3D glasses 3D models only R...

Страница 33: ...u ray and DVD players Smartphones and tablets Computers cameras and camcorders Audio system Bluetooth devices Sony wireless subwoofer optional Sony wireless subwoofer supported models only BRAVIA Sync compatible devices Connecting an IR Blaster IR Blaster compatible models only Viewing pictures in 4K from compatible devices 30 Using the TV with Other Devices USB devices Playing content stored on a...

Страница 34: ...s Music to play music and Video to play movies Press the button and select Folders from the menu that is displayed Browse the list of folders and files and select the desired file Playback starts To check the supported file formats Supported files and formats Note All USB ports on the TV support Hi Speed USB The blue USB port supports SuperSpeed USB 3 0 USB hubs are not supported While accessing t...

Страница 35: ...ur camera to Mass Storage Copy the files from the camera to a USB flash drive then connect the drive to the TV Some photos and movies may be magnified resulting in low picture quality Depending on the size and aspect ratio images may not be displayed in full screen It may take a long time to display a photo depending on the file or settings In no event shall Sony be liable for recording failure or...

Страница 36: ... Audio sampling rates for videos External subtitles 35 Using the TV with Other Devices USB devices Supported files and formats Music Use case USB Home Network mp4 Extension Description Sampling Rate mp4 m4a AAC LC 16k 22 05k 24k 32k 44 1k 48k HE AAC v1 v2 24k 32k 44 1k 48k 3gpp Extension Description Sampling Rate 3gp 3g2 AAC LC 16k 22 05k 24k 32k 44 1k 48k HE AAC v1 v2 24k 32k 44 1k 48k Asf 25 ...

Страница 37: ...48k 88 2k 96k 176 4k 192k flac FLAC 16k 22 05k 32k 44 1k 48k 88 2k 96k 176 4k 192k The use case of LPCM is Home Network only The use case of WAV is 2ch only Other supported files and formats Photos Videos Audio sampling rates for videos External subtitles 36 Using the TV with Other Devices USB devices Supported files and formats Videos Use case USB Home Network MPEG1 mpg mpe mpeg Subtitle Type Ext...

Страница 38: ...ideo Codec Profile Level MPEG2 MP HL MP H14L MP ML Audio Codec MPEG1L1 MPEG1L2 AAC LC HE AAC v1 HE AAC v2 AC3 E AC3 Max Min Resolution 1920x1080 QCIF 176x144 Max Frame Rate 1920x1080 30fps 1280x720 60fps Extension m2ts mts Subtitle Type Video Codec Profile Level AVC H 264 BP L3 MP L4 2 HP L4 2 Audio Codec MPEG1L1 MPEG1L2 AAC LC HE AAC v1 HE AAC v2 AC3 E AC3 Max Min Resolution 1920x1080 QCIF 176x14...

Страница 39: ...Main10 L5 1 Audio Codec AAC LC HE AAC v1 HE AAC v2 AC3 E AC3 Max Min Resolution 3840x2160 QCIF 176x144 Max Frame Rate 3840x2160 60p This line includes the XAVC S format use case The maximum supported bitrate for XAVC S is 100 Mbps avi avi Subtitle Type External Video Codec Profile Level Xvid Audio Codec MPEG1L1 MPEG1L2 MPEG1L3 AC3 E AC3 Max Min Resolution 1920x1080 QCIF 176x144 Max Frame Rate 1920...

Страница 40: ...ofile Level MPEG4 SP L6 ASP L5 ACEP L4 Audio Codec DTS core AC3 AAC LC E AC3 HE AAC v1 HE AAC v2 MPEG1L1 MPEG1L2 Vorbis Max Min Resolution 1920x1080 QCIF 176x144 Max Frame Rate 1920x1080 30fps 1280x720 60fps Video Codec Profile Level VP8 Audio Codec DTS core AC3 AAC LC E AC3 HE AAC v1 HE AAC v2 MPEG1L1 MPEG1L2 Vorbis Max Min Resolution 1920x1080 QCIF 176x144 Max Frame Rate 1920x1080 30fps 1280x720...

Страница 41: ...ernal Video Codec Profile Level AVC H 264 BP L3 MP L4 2 HP L4 2 Audio Codec AAC LC HE AAC v1 HE AAC v2 AC3 E AC3 MPEG1L1 MPEG1L2 μ LAW PCM U8 PCM S16BE PCM S16LE Max Min Resolution 1920x1080 QCIF 176x144 Max Frame Rate 1920x1080 60fps Video Codec Profile Level MPEG4 SP L6 ASP L5 ACEP L4 Audio Codec AAC LC HE AAC v1 HE AAC v2 AC3 E AC3 MPEG1L1 MPEG1L2 μ LAW PCM U8 PCM S16BE PCM S16LE Max Min Resolu...

Страница 42: ...rates for videos External subtitles 37 Using the TV with Other Devices USB devices Supported files and formats Audio sampling rates for videos Audio Codec Sampling Rate LPCM 44 1k 48k MPEG1L1 MPEG1L2 32k 44 1k 48k MPEG1L3 AAC LC 16k 22 05k 24k 32k 44 1k 48k HE AAC v1 v2 24k 32k 44 1k 48k AC3 32k 44 1k 48k E AC3 Vorbis 8k 11 025k 16k 22 05k 32k 44 1k 48k WMA9 DTS core 32k 44 1k 48k μ LAW 8k PCM U8 ...

Страница 43: ...formats External subtitles Use case USB File Format Extension SubStation Alpha ass ssa SubRip srt MicroDVD sub txt SubViewer sub SAMI smi Other supported files and formats Photos Music Videos Audio sampling rates for videos 39 Using the TV with Other Devices Blu ray and DVD players Connecting a Blu ray or DVD player Watching Blu ray and DVD discs 32 ...

Страница 44: ...GH SPEED HDMI cable bearing the HDMI logo If the device has a DVI jack socket connect it to the HDMI with AUDIO IN port through a DVI HDMI adaptor interface not supplied and connect the device s audio out jacks sockets to HDMI 3 AUDIO IN HDMI 1 AUDIO IN Availability depends on your model region country Refer to the Reference Guide to check if your TV supports HDMI 3 AUDIO IN HDMI 1 AUDIO IN Compon...

Страница 45: ...n Availability depends on your model region country If your Blu ray DVD player has composite jacks sockets connect them using a composite video audio cable A Blu ray DVD player B Composite video audio cable not supplied If using an Analog Extension cable Availability depends on your model region country 34 ...

Страница 46: ...lu ray and DVD players Watching Blu ray and DVD discs You can watch content from Blu ray DVD discs or other content supported by your player on the TV Turn on the connected Blu ray DVD player Press the INPUT button repeatedly to select the connected Blu ray DVD player Start playback on the connected Blu ray DVD player Hint If you connect a BRAVIA Sync compatible device with HDMI connection you can...

Страница 47: ...r Devices Smartphones and tablets Displaying the screen of a smartphone tablet on the TV using the Screen mirroring function You can display the screen of a mobile device on the TV to view photos videos or websites The Screen mirroring feature uses Miracast technology to display the screen of a compatible device on the TV A wireless router access point is not necessary to use this function A Smart...

Страница 48: ...rk Wi Fi Direct Advanced settings Related topics Using Wi Fi Direct to connect to the TV no wireless router required Connected devices What kind of devices can be connected using the Screen mirroring function 44 Using the TV with Other Devices Smartphones and tablets Sharing photos music videos Gather around the TV with your family or friends connect your mobile devices to the TV and view your fav...

Страница 49: ... the other device The default browser for Android 2 3 or later is supported The default browser for iOS is supported however some functions cannot be used depending on the version of your iOS iOS devices cannot upload music to the TV Related topics Using Wi Fi Direct to connect to the TV no wireless router required 45 Using the TV with Other Devices Smartphones and tablets Using the Video TV SideV...

Страница 50: ...t You can search and download the Video TV SideView app from here Google Play for Android OS App Store for iOS Registering a mobile device to the TV Mutual registration the following steps is required only for the first time Connect the TV to your home network Connect the mobile device to the home network that the TV is connected to or search for the TV from the list of available Wi Fi Direct devi...

Страница 51: ...ce Renderer is enabled To confirm the setting press the HOME button then select Settings Network Home network Remote device Renderer Remote device Renderer The name and available functions of Video TV SideView are subject to change Related topics Using Wi Fi Direct to connect to the TV no wireless router required Connected devices 46 Using the TV with Other Devices Computers cameras and camcorders...

Страница 52: ...computer is connected to To check the supported file formats Supported files and formats Note For optimum picture quality we recommend that you set your computer to output video signals according to one of the settings listed in Computer video signal specifications Depending on the connection status the image may be blurred or smeared In this case change the computer s settings and select another ...

Страница 53: ... content stored on a digital still camera camcorder After connecting the digital still camera camcorder turn it on Press the INPUT button repeatedly to select the connected digital still camera camcorder Start playback on the connected digital still camera camcorder To check the supported file formats Supported files and formats Hint If you connect a BRAVIA Sync compatible device you can operate i...

Страница 54: ... video timing and not computer timing This will affect the Screen settings in Picture Display To view computer content set Wide mode to Full and Display area to 1 Display area is configurable only when Auto display area is disabled Note This TV does not support interlaced computer signals 1920 x 1080 60 Hz output may not be available depending on your computer Even if 1920 x 1080 60 Hz output is s...

Страница 55: ...ver or sound bar B HDMI cable not supplied Be sure to use an authorized HIGH SPEED HDMI cable bearing the HDMI logo Hint When connecting a BRAVIA Sync compatible digital audio system with Audio Return Channel ARC technology connect it to the HDMI IN jack socket labeled with the ARC mark with an HDMI cable However if connecting a system that is not BRAVIA Sync compatible or Audio Return Channel cap...

Страница 56: ...t See the instruction manual of the audio system for details on connecting other devices and for set up To connect an audio system using an audio cable You can connect the TV s audio output to an audio system using a stereo to RCA analog audio cable A AV receiver or Sound bar B Audio cable not supplied Hint See the instruction manual of the audio system for details on connecting other devices and ...

Страница 57: ...e the Digital audio out settings according to your audio system Press the HOME button then select Settings Sound Digital audio out When using the audio cable connection After connecting the TV to your audio system press the HOME button then select Settings Sound Headphone Audio out Audio out Fixed Turn on the connected audio system then adjust the volume Hint When using an external audio system th...

Страница 58: ...t in pairing mode To put your Bluetooth device in pairing mode refer to the instruction manual of the device Press the HOME button then select Settings Bluetooth settings Device list Add accessory to put the TV in pairing mode A list of available Bluetooth devices will be displayed Select the desired device from the list then follow the on screen instructions If you are prompted to enter a passcod...

Страница 59: ...r optional Sony wireless subwoofer supported models only Connecting a wireless subwoofer optional Adjusting wireless subwoofer related settings optional 57 Using the TV with Other Devices Sony wireless subwoofer optional Sony wireless subwoofer supported models only Connecting a wireless subwoofer optional You can use the optional Wireless Subwoofer SWF BR100 to extend the bass response of the TV ...

Страница 60: ...o the AC power We recommend that the Wireless Subwoofer be placed as close as possible to the TV Hint When the Wireless Transceiver is disconnected Headphone Audio out is automatically restored to its original setting For details on how to set up the Wireless Subwoofer refer to the instruction manual supplied with the Wireless Subwoofer Related topics Adjusting wireless subwoofer related settings ...

Страница 61: ...cutoff frequency of the Wireless Subwoofer All frequencies below the cutoff frequency are output to the Wireless Subwoofer Phase Sets the phase polarity Select the setting to suit your preference Wireless Subwoofer sync Adjusts the time lag of the Wireless Subwoofer sound If the sound produced by the Wireless Subwoofer is too late use if it is too early use Reset Wireless Subwoofer settings Resets...

Страница 62: ...sing the TV with Other Devices BRAVIA Sync compatible devices Using features available for BRAVIA Sync compatible devices The Sync Menu is primarily used to operate BRAVIA Sync compatible devices from the TV Press the ACTION MENU button and select Sync Menu Blu ray DVD player Automatically turns the Blu ray DVD player on and switches the input to the Blu ray DVD player when you select it from the ...

Страница 63: ...you turn the TV off Adjusts the volume buttons and mutes the sound button of the connected AV amplifier through the TV s remote control Video camera Automatically turns the TV on and switches the input to the connected video camera when the camera is turned on Automatically turns the connected video camera off when you turn the TV off Controls menu operation buttons playback e g button of the conn...

Страница 64: ...r off If disabled the connected device does not turn off automatically when the TV is turned off TV auto power on If disabled the TV does not turn on automatically when the connected device is turned on BRAVIA Sync device list Displays the BRAVIA Sync device list Device control keys Allows you to set buttons to control an HDMI connected device To use the Sync Menu Press the SYNC MENU button then s...

Страница 65: ...nal inputs IR Blaster setup Select the desired device from the list then follow the on screen instructions Hint The IR Blaster can operate an AV receiver To set up an AV receiver press the HOME button then select Settings External inputs IR Blaster setup AV receiver control setup If the AV receiver is a BRAVIA Sync compatible device an IR Blaster is not needed Note Some external devices may not re...

Страница 66: ...compatible devices Viewing pictures in 4K resolution A picture with a 4K or higher resolution can be displayed in 4K resolution 3840 2160 You can connect a digital still camera camcorder that supports HDMI 4K output to HDMI IN of the TV to display high resolution photos stored on the camera You can also display high resolution photos stored in connected USB devices or your home network The availab...

Страница 67: ...ayback on the connected device To check the supported file formats Supported files and formats To view pictures in 4K resolution with higher quality You can set the HDMI signal format to Enhanced format to view pictures in 4K resolution with higher quality For information about Enhanced format or changing the settings refer to the Settings for viewing pictures in 4K resolution with higher quality ...

Страница 68: ...stments Advanced settings Video options 4K 60p 4 2 0 10bit 4 4 4 4 2 2 etc Note When using Enhanced format picture and sound may not be output correctly In this case connect the device to an HDMI IN that is in Standard format or change the HDMI signal format of HDMI IN to Standard format Set to Enhanced format only when using compatible devices When you watch 4K picture with High Quality use a Pre...

Страница 69: ... functions D Internet Set up your LAN router For details refer to the instruction manual of your LAN router or contact the person who set up the network network administrator Press the HOME button then select Settings Network Network setup Easy Follow the on screen instructions to complete the set up Note The network related settings that are required may vary depending on the Internet service pro...

Страница 70: ...TV to your network The built in wireless LAN device allows you to access the Internet and enjoy the benefits of networking in a cable free environment A Computer B Wireless router access point C Modem D Internet Set up your wireless router or access point For details refer to the instruction manual of your wireless router or access point or contact the person who set up the network network adminis...

Страница 71: ...nding on your region country If the 5GHz band is not supported the TV can only connect to a wireless router access point using the 2 4GHz band To use WEP security with a wireless router or access point select Settings Network Network setup Easy Wi Fi Connect by scan list Note The network related settings that are required may vary depending on the Internet service provider or router For details re...

Страница 72: ...to connect with the TV Send content from the Wi Fi Direct Wi Fi device to the TV For details refer to the instruction manual of the device If the connection does not succeed When the standby screen for the Wi Fi Direct setting is displayed select Show Network SSID Password and follow the on screen instructions to complete the set up To connect another device Follow the steps above to connect devic...

Страница 73: ...tion Auto 2 4GHz band Use this option when connecting with devices that support 2 4GHz only This option may support more devices than other options Auto 5GHz band Use this option when connecting with devices that support 5GHz This option may improve video streaming quality Note that when you select this option the TV cannot connect with devices that support 2 4GHz only Manual Use this option to se...

Страница 74: ...e network settings You can adjust the following home network settings To check the server connection Press the HOME button then select Settings Network Home network Server diagnostics follow the on screen instructions to perform diagnostics To use the remote device renderer function Press the HOME button then select Settings Network Home network Remote device Renderer the desired option Remote dev...

Страница 75: ...blet 74 Connecting to a Network Home network features Playing content from a computer You can play photo music video files stored on a server e g computer that is connected to the same home network that the TV is connected to A Computer Server B Router C Modem D Internet Connect the TV to your home network Press the HOME button then select Album Video or Music the server containing the file to pla...

Страница 76: ...till camera on the TV screen by operating the controller directly The controller should also be renderer compatible A Digital still camera Controller B Router C Modem D Internet Connect the TV to your home network Operate the controller to start playing the content on the TV screen Related topics Adjusting home network settings 76 Connecting to a Network Home network features RVU statement RVU com...

Страница 77: ...uring the TV TV Network Accessories System Preferences Personal Expert panel settings only models equipped with an OLED panel 79 Settings Configuring the TV TV Press the HOME button then select Settings TV the desired option Available options Channels Configures the settings related to receiving broadcast programming External inputs Configures the settings of the external inputs and BRAVIA Sync Pi...

Страница 78: ... Storage reset Changes the settings related to data storage About Displays the information about the TV 80 Settings Configuring the TV Network Accessories Press the HOME button then select Settings Network Accessories the desired option Available options Network Sets up and checks the network and server connections Google Cast Displays information about the Google Cast feature Bluetooth settings S...

Страница 79: ...eech recognition feature Accessibility Configures the settings of accessibility features and services for helping users navigate their devices more easily Region Sets your location to receive region specific information This option may not be available depending on your region country Retail mode settings Enriches the display for shop front use by setting Demo mode etc Picture adjustments lock Loc...

Страница 80: ...nment Network SEN accounts 83 Settings Configuring the TV Expert panel settings only models equipped with an OLED panel These options are available for models equipped with an OLED panel and are used to prevent image retention If the same image is displayed repeatedly or for long periods of time image retention may occur The TV has two functions Pixel shift and Panel refresh that are designed to r...

Страница 81: ...ture is between 10 C 50 F and 40 C 104 F If the room temperature is outside this range the panel refresh may not complete 84 Settings Setting a timer To set the on timer On timer automatically turns on the TV at a specific time such as when a program that you want to watch comes on It also allows you to use the TV as an alarm clock Press the HOME button then select Timers Timer the desired option ...

Страница 82: ...nostics How to check if the TV is working properly Press the HOME button then select Self diagnostics under Help 88 Troubleshooting Start here Software updates Sony will provide software updates from time to time in order to enhance functionality and provide users with the latest TV experience The easiest way to receive software updates is via an internet connection to the TV To turn on automatic ...

Страница 83: ...art automatically If you will update the TV software by using a USB storage device you should read the cautions for update by USB storage device on the website For more about the support site please see the Support Site page Related topics Connecting to a Network 89 Troubleshooting Start here If a full reset restart of the TV is required If you have trouble such as the picture not displaying on th...

Страница 84: ...ontent 3D models only The message 3D signal has been detected automatically appears when 3D signal is detected 3D models only A message about an app asking for permission to access a TV function is displayed The screen becomes darker after a certain period of time only models equipped with an OLED panel The message Panel refresh did not finish is displayed only models equipped with an OLED panel Y...

Страница 85: ...f CineMotion to another setting Press the ACTION MENU button then select Picture adjustments Advanced settings Motion CineMotion Make sure that the antenna is connected using a high quality 75 ohm coaxial cable Related topics Ghosting or double images appear The screen flickers 93 Troubleshooting Picture quality screen The screen flickers Press the ACTION MENU button then select Picture adjustment...

Страница 86: ...en Press the ACTION MENU button select Picture adjustments Advanced settings and adjust Brightness or Contrast Check the Power saving option setting in Eco If it is Low or High the screen darkens Select Power Eco and set Power saving to Off to brighten the screen Related topics No color Dark picture Color is not correct Picture is too bright 96 Troubleshooting Picture quality screen Color is not c...

Страница 87: ...adcast content When HD content channels switch to SD content commercials the picture may become small with a black border Auto wide in Screen will not expand the picture while the content switches since the content information is regulated by the channel signal provider You can manually change the Wide mode setting if desired which will remain in effect until you change the channel input or manual...

Страница 88: ...If you are using a set top box refer to the manufacturer of the set top box for more information 100 Troubleshooting Picture quality screen A black box appears on the screen A text option is selected although no text is available Check the Captions Broadcast closed captions settings in Accessibility Option name differs depending on your region country You can select a different option from the cur...

Страница 89: ...ary to register your Active 3D Glasses to the TV before use To use the glasses with another TV it is necessary to re register Turn off the glasses before re registering Wireless devices or microwave ovens may affect the communication between the 3D Glasses and the TV as the TV uses the 2 4GHz band In this case try to register again If a device that is not 3D compatible such as a home theater syste...

Страница 90: ... Settings Picture Display Deactivate the 3D signal notification setting Press the HOME button then select Settings Picture Display 3D settings 3D signal notification Off 106 Troubleshooting Picture quality screen A message about an app asking for permission to access a TV function is displayed Select whether to allow or deny the app access to the displayed function You can check the list of app pe...

Страница 91: ...omatically it will restart when you turn off the TV with the remote control If panel refresh was initiated manually you must select it again 109 Troubleshooting Picture quality screen You are concerned about an image retention only models equipped with an OLED panel If the same image is displayed repeatedly or for long periods of time image retention may occur You can manually perform a panel refr...

Страница 92: ...ith an OLED panel Panel refresh works when the room temperature is between 10 C 50 F and 40 C 104 F If the room temperature falls outside of this range during the panel refresh the process does not finish and a message is displayed If the message is displayed check the temperature of the room 112 Troubleshooting Keyboard You cannot operate the current screen after the on screen keyboard is display...

Страница 93: ...ure that the antenna cable is not loose or disconnected Make sure that the cable or cable connector of antenna is not damaged 115 Troubleshooting Broadcast reception Block noise or an error message appears and you cannot watch broadcasts Make sure that the antenna cable is connected to the correct ports at the TV connected devices wall Make sure that the cable is not old or that the inside of the ...

Страница 94: ...t a seaside location Related topics Check these things first to troubleshoot your TV reception 118 Troubleshooting Broadcast reception There is picture or sound noise when viewing an analog TV channel Check the Analog channel adjustment settings Press the HOME button then select Settings Channels Channel setup Cable Antenna Analog channel adjustment Perform Fine tune to obtain better picture and s...

Страница 95: ... poor picture quality with digital broadcasts Change the position direction and angle of the terrestrial television antenna to maximize the antenna signal level Make sure that the direction of the antenna is not changed unintentionally such as by wind If you are using a TV signal booster adjust its signal gain If equipment such as a TV signal distributor is connected between the antenna and the TV...

Страница 96: ...ry Press the HOME button then select Settings Channels Channel setup Cable Antenna Auto program Check that Signal type is set correctly Press the HOME button then select Settings Channels Channel setup Cable Antenna Signal type Cable Set to receive and select cable channels Antenna Set to receive and select antenna channels Related topics Some channels are blank You cannot view digital channels So...

Страница 97: ... Many HD channels and content are actually upscaled versions of standard definition broadcasts The picture is affected by the quality of the signal received which varies between channel and program Related topics Check these things first to troubleshoot your TV reception 125 Troubleshooting Sound No sound but good picture Audio noise No audio or low audio with a home theater system Distorted sound...

Страница 98: ...use an undamaged antenna cable Related topics Distorted sound 128 Troubleshooting Sound No audio or low audio with a home theater system Press the ACTION MENU button then select Speakers Audio system Set Headphone Audio out to Audio out Fixed in the Sound setting Depending on your model if Speakers is set to TV speakers and Hi Res upscaling DSEE HX is set to Auto DIGITAL AUDIO OUT OPTICAL is muted...

Страница 99: ...leshooting Sound Headphone volume cannot be adjusted If you cannot adjust the headphone volume with the VOL buttons press the ACTION MENU button and select Headphone volume 131 Troubleshooting Network Internet home apps The network name SSID of the wireless router access point to which you want to connect is not displayed Sometimes video streaming quality is poor Wi Fi connection is lost or interm...

Страница 100: ...ies depending on the distance or obstacles e g wall between the TV and the wireless router access point environmental interference and the quality of the wireless router access point In this case use a wired connection for the Internet or try the 5GHz band The 5GHz band may not be supported depending on your region country If the 5GHz band is not supported the TV can only connect to a wireless rou...

Страница 101: ...n broadband speed and delivery by video content providers Related topics Connecting to a network using a LAN cable Using Wi Fi to connect the TV to your network Sometimes video streaming quality is poor 136 Troubleshooting Network Internet home apps Good picture quality but no sound on Internet video content Quality depends on the original content provided by the video content provider and your co...

Страница 102: ...ss the Internet when IPv6 is set IPv6 may not be supported in which case set IPv6 to off Press the HOME button then select Settings Network Advanced settings IPv6 setup No 139 Troubleshooting Network Internet home apps Your TV cannot connect to the server Check the LAN cable or wireless connection to your server and your TV Check if your network is properly configured on your TV Check your LAN cab...

Страница 103: ... Network setup If the LAN cable is connected to an active server and the TV has acquired an IP address check your server s connections and configurations Press the HOME button then select Settings Network Advanced settings Network status Related topics Your TV cannot connect to the server 141 Troubleshooting Network Internet home apps You can connect to the Internet but not to Google services The ...

Страница 104: ...trol does not operate You cannot turn the Active 3D Glasses on 3D models only The LED indicator on the Active 3D Glasses blinks 3D models only 144 Troubleshooting Remote control accessories The remote control does not operate Press a button on the TV to determine if the problem is with the remote control or not Check that the orientation of each battery matches the positive and negative symbols in...

Страница 105: ...nitialize the system Wait for about 10 to 20 seconds then try again When your voice is not being recognized make sure to activate the button on the remote control with the button or register the remote control with the button to your TV To confirm these settings press the HOME button then select Settings Voice Remote Control The button may not be available depending on your supplied remote control...

Страница 106: ... off Blinks green and yellow alternately Indicates the glasses have started the registration process Blinks 3 times every 2 seconds Indicates the battery capacity is almost running out Replace the battery Related topics You cannot turn the Active 3D Glasses on 3D models only 147 Troubleshooting Power The TV turns off automatically The TV turns on automatically After unplugging the TV and plugging ...

Страница 107: ...turns on automatically Check if Timer is activated Disable the TV auto power on setting in BRAVIA Sync settings Related topics BRAVIA Sync compatible devices Setting a timer 150 Troubleshooting Power After unplugging the TV and plugging it in again the TV does not turn on even if you press the power button on the remote control or the TV When you unplug the TV and plug it in again the TV may not b...

Страница 108: ...e TV cannot connect to a Miracast device or Screen mirroring compatible device Video or sound sometimes cuts out Some paid content cannot be played The TV cannot be turned on and controlled by using the Video TV SideView app when Remote start is enabled The TV does not appear on or cannot be registered with the Video TV SideView app 152 Troubleshooting Connected devices No picture from a connected...

Страница 109: ...n digital sources display a loss of detail Less detail than usual or artifacts small blocks dots or pixelation may appear on the screen due to the digital compression of the source content used by certain digital broadcasts and DVDs The degree of visible artifacts depends on the clarity and resolution of the TV 155 Troubleshooting Connected devices Photo images or folders take time to display Depe...

Страница 110: ...ces 157 Troubleshooting Connected devices You cannot control a second AV receiver Only one BRAVIA Sync compatible AV receiver can be used Related topics BRAVIA Sync compatible devices 158 Troubleshooting Connected devices An external device such as a set top box or AV receiver cannot be controlled via the IR Blaster IR Blaster compatible models only IR Blaster compatible models have IR Blaster set...

Страница 111: ...nected devices Some media files in the USB device or server are not displayed Unsupported files may not be displayed All the folders files may not be displayed depending on the system status Related topics Supported files and formats 160 Troubleshooting Connected devices The TV cannot be found by a Wi Fi Direct device Enable Wi Fi Direct Press the HOME button then select Settings Network Wi Fi Dir...

Страница 112: ...ting Connected devices What kind of devices can be connected using the Screen mirroring function Wi Fi enabled devices such as smartphones and tablets that support Miracast can be used to enjoy Screen mirroring on your BRAVIA TV Refer to the instruction manual of your Wi Fi device to find out if it supports Miracast BRAVIA TV complies with the Miracast specification but does not guarantee a succes...

Страница 113: ... possible Communication speed may change according to the distance or obstacles between devices device configuration radio wave condition line congestion or the device you use Communication may cut out due to the radio wave condition Related topics Displaying the screen of a smartphone tablet on the TV using the Screen mirroring function Using Wi Fi to connect the TV to your network 165 Troublesho...

Страница 114: ...rk depending on the settings of the wireless router access point e g Multi SSID and Power saving mode If Wi Fi Direct is used to connect the Video TV SideView app to the TV the TV may not be turned on from standby mode depending on your mobile device The TV should be in the power on or standby mode Do not turn off the TV by disconnecting its AC power cord mains lead Check that the following has be...

Страница 115: ...pics Using the Video TV SideView app with your smartphone tablet 168 Troubleshooting Illumination LED The illumination LED or bottom of the screen sometimes lights up You want to disable the illumination LED so that it does not light up or blink 169 Troubleshooting Illumination LED The illumination LED or bottom of the screen sometimes lights up The illumination LED or the bottom of the screen lig...

Страница 116: ...fy whether the TV is on or off or a timer is set 171 Index TV programs DISCOVER GUIDE Interactive broadcasts Channels Parental lock Picture display 3D 4K pictures HOME Picture Display Date time Language Expert panel settings Pixel shift Panel refresh Sound voice Voice search using Sound Speech recognition Remote control Remote control using Voice search HOME DISCOVER ACTION MENU Inputs SYNC MENU 1...

Страница 117: ...connecting USB memory devices etc Smartphones tablets Computers Digital cameras camcorders Audio systems Wireless subwoofer Apps Video TV SideView Google Play Store YouTube Moving to USB memory devices Netflix File playback Computers Digital cameras camcorders Supported files and formats Other SNS Restart System software update 106 ...

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