19
BKM-FW50 (JP/GB/FR/DE/ES/IT/CS) 2-650-677-03(1)
Troubleshooting
Before requesting service, please check the
following points. If the problem persists,
contact your local Sony dealer.
Troubleshooting
Problem
Cause/Remedy
Cannot
connect to
network.
• BKM-FW50 is not
correctly installed in
display.
t
Push the BKM-
FW50 fully into the
slot, and tighten the
fastening screws.
• Cable is not connected
correctly to network port.
t
Plug the cable firmly
into the network port.
• Network settings are
incorrect.
t
When using a web
browser from the
computer, check the
network settings of
the computer.
Press and hold the
RESET button of the
BKM-FW50 for at
least 3 seconds to
return the unit to the
default condition.
Then perform setup
again.
• Cable type is incorrect.
t
Select a straight
cable or a cross-
wired cable, as
required by the
network
environment.
Problem
Cause/Remedy
Storage
medium is
not
recognized.
Cannot
playback
files saved
on the
storage
medium.
Streaming
playback
is
unavailable.
• The storage medium is
broken.
t
Try using a different
storage medium.
• The storage medium
being used is not
compatible.
t
Try using a storage
medium from
another maker.
• The file formats are
incorrect.
t
Change the files to
the appropriate
format.
• There are over 1,000
files saved on the storage
medium.
t
Remove files until
the number of files
does not exceed
1,000.
• There is a file exceeding
2 GB in size.
t
Make sure no file
exceeds 2 GB in size.
• The storage medium is
broken.
t
Try using a different
storage medium.
• There is a problem with
the network
environment.
t
Confirm the network
settings.
t
There may be a high
amount of network
traffic. Change the
network settings for
optimal performance.
• The file formats are
incorrect.
t
Change the files to
the appropriate
format.
