
186
Troubleshooting
This is the Internet version of the user’s guide. © Print only for private use.
Problems to connect to a PC or another device
Not possible to
establish
connection
using cable
• Make sure that the Sync Station and cable is
correctly connected to the PC.
• Make sure that the correct COM port on the PC is
enabled. Right-click the P910c link symbol in the
PC taskbar, and select
Properties
. Select the USB
COM port.
• Make sure the device lock is not active.
• Uninstall
Sony Ericsson PC Suite
. Connect the
Sync Station with the P910c to the PC. Reinstall
Sony Ericsson PC Suite
, following the installation
procedure carefully.
• Check for
Sony Ericsson PC Suite
updates on
www.SonyEricsson.com/support
. If you find a
new version of the program, download it and
install this instead of the old one.
Cannot transfer
pictures
Place the P910c in the Sync Station. In the PC, open
My P910c
and browse through the P910c file
system to find the picture.
Cannot transfer
items with
Bluetooth
wireless
technology
• Make sure that Bluetooth wireless technology is
activated.
• Make sure that the devices are in range with each
other. Maximum range is 10 metres.
Cannot
establish
connection with
a Bluetooth
wireless
technology
handset or
handsfree
• Make sure that the devices are correctly paired.
See
‘Connection via Bluetooth wireless
technology’
on page 141
.
• Make sure that the handset or handsfree is
charged.
• Make sure that the devices are in range with each
other.
Cannot find PC
software for
downloading
• You can find PC software on
www.SonyEricsson.com/support
and also on
local sites.
Cannot use my
P910c as a
modem
• First ask your service provider to enable your data
connection.
• Then connect your P910c to your PC with cable,
Bluetooth technology, or infrared. See
“Using
your P910c as a modem”
on page 179,
“Connecting to other devices”
on page 140, and
Knowledge base
on
www.SonyEricsson.com/support