TROUBLE SHOOTING
SYMPTOM
POSSIBLE PROBLEM
SOLUTION
Universal power
supply cord isn’t
connected to a wall
outlet and/ or the
power supply
connector is not
plugged into jack on
the back of the Sonic
T24 system.
Plug the universal power supply into a wall
outlet and plug the power supply connector
into AC input jack on the side of the Sonic
T24 system.
Surge protector (if
used) isn’t powered
on.
If the universal power supply cord is plugged
into a surge protector, make sure the is
switched on.
There is no
power
indicator
Wall outlet is not
functioning.
Plug another device into a wall outlet (same
outlet) to confirm the outlet is working.
Verify the universal power supply cord is
plugged into a wall outlet and the AC input
jack on the back of the Sonic T24 system.
Power is not turned
on.
Verify the remote control is working
Press the “+” button to increase the
volume.
Volume is set too low.
Check volume level on alternate audio
source device and set at mid-level.
IPod is not seated into
the docking station.
Remove iPod and re-seat it in the docking
station.
No sound from
the speakers
3.5mm stereo cable is
not connected to an
audio source (when
not using docking
station).
Connect 3.5mm stereo cable to the audio
source. Make sure the signal cable is
inserted firmly into the correct jacks.
SYMPTOM
POSSIBLE PROBLEM
SOLUTION
3.5mm stereo cable is
connected to wrong
output on audio
source When not
using docking
station).
Make sure the 3.5mm stereo cable is
connected and fully inserted in the
“line-out”, “audio out”, or the headphone
jack on your sound card or other audio
source.
Problem with audio
source.
Test the speakers on another audio source
by removing the 3.5mm stereo cable from
the audio source and connecting it to the
“line out”, “audio out” or the headphone
jack of a different audio source (e.g.,
portable CD, cassette player or FM radio).
Bad connection
Check if iPod is properly seated in the
docking station. Check connection of the
3.5mm stereo cable if not using the docking
station. Make sure it is connected to “Line
out”, “audio out”, or the headphone jack on
your sound card or other audio source – and
NOT “speaker-out”.
Crackling
sound from
speakers
A problem with your
audio source
Unplug the 3.5mm stereo cable from the
audio source. Plug the cable into the
headphone jack of an alternate source
(e.g., Walkman, Discman or FM radio).
Crackling
sound from
speakers
(when
connected to
PC or laptop).
Volume level in
operating system is
set too high.
Check the operating system volume level
and decrease it if necessary.
Sound is
distorted
Volume level on Sonic
T24 system is set too
high.
Decrease the volume in the Sonic T24
system.
