Soliris io
EN
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Copyright
©
2019-2021 SOMFY ACTIVITES SA, Société Anonyme. All rights reserved.
3.3. QUESTIONS ABOUT THE PRODUCT ?
Observations
Possible causes
Solutions
The motorised product does not
automatically retract when the
wind is detected.
External radio equipment
is interfering with the radio
reception (e.g. Hi-Fi radio
headphones).
Turn off all radio equipment
nearby.
The Wind threshold is incorrectly
set.
Contact an installer.
The motorised product does
not react when the sun appears/
disappears.
The Sun function is not activated
on the remote control.
On the remote control, position
the cursor (A/M) on Auto -
refer to the remote control
instructions.
The sun sensor is dirty or blocked
with dust, leaves or snow.
Clean the sun sensor with a dry
cloth.
External radio equipment
is interfering with the radio
reception (e.g. Hi-Fi radio
headphones).
Turn off all radio equipment
nearby.
The sensor is detecting wind and
inhibiting the Sun function.
Wait until the sensor has not
detected any wind and unlock the
motorised product.
The motorised product rises
once an hour.
The sensor is not operating.
Contact an installer.