SOLZAIMA TEK Basic, Инструкция по эксплуатации

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15. Warranty
1. Social name and address of the producer and Object
Solzaima, S.A.
www.solzaima.pt
apoio.cliente@solzaima.pt
Rua dos Outarelos, 111
3750-362 Belazaima do Chão
This document does not substantiate the provision by Solzaima S.A. of a volunt
ary warranty on it’s produced and
marketed products (from now on mentioned as "Product (s)"), but rather a guide, intended to be enlightening for the
effective activation of the legal warranty that benefits consumers (from now on mentioned as "Warranty"). This document
does not affect the legal rights of warranty, emerging from the purchase agreement whose purpose is the Product(s).
2. Product Identification on which rests the Warranty
The activation of the warranty presupposes prior and correct identification of the product object towards Solzaima, SA,
being promoted by providing the Product ´s packing data indicated in the purchase invoice or in the product
characteristics plate (model and serial number).
3. Conditions of Products Warranty.
3.1 Solzaima, SA replies towards the Buyer for the lack of product's conformity with their purchase and sale
agreement, on the following deadlines:
3.1.1 A period of 24 months from the date of delivery of the good, in the case of domestic use of the product;
3.1.2 A period of 6 months from the date of delivery of the good, in the case of professional use of the Product
3.2 To exercise their rights, and provided that the deadlines specified in the preceding paragraph are not exceeded,
the Buyer must report in writing to Solzaima, SA the lack of the Product conformity within a maximum of:
3.2.1 sixty (60) days from the date in which these have been detected, in the case of domestic use of the product;
3.2.2 thirty (30) days from the date in which these have been detected, in the case of professional use of the Product.
3.3 During the warranty period referred to in paragraph 3.1 above (and for it to remain valid), the repairs to the
Product must only be carried out by Official Technical Services of the brand. All services provided under this warranty,
will be held from Monday to Friday within the legal work schedule established in each region.
3.4 All requests for assistance must be submitted to support service Customer of Solzaima, SA, via e-mail:
apoio.cliente@solzaima.pt. At the moment of technical assistance to the Product, the Purchaser shall provide, as
documentary evidence of Product Warranty, the invoice or other document demonstrating the purchase. In any case, the
proof of purchase of the product shall include the reference (as referred in point 2 above) and date of purchase.
Alternatively and in order to validate the Product Warranty the PSR - evidence of the machine start-up (if applicable) -
may be used.
3.5 The product must be installed by a qualified professional, according to the regulations in force in each geographical
area, for installation of these products and complying with all regulations in force, in particular concerning chimneys and
other regulations applicable to aspects such as water supply, electricity and / or other related equipment or sector and as
described in the instruction manual. A product installation not in accordance with the manufacturer's specifications and /
or does not comply with legal regulations on this matter, will not lead to the application of this warranty. When a product
is installed outdoors, it must be protected from weather effects including rain and winds. In these cases, the device
protection may be required by use of a cabinet, or a protective case properly ventilated.
3.6 Devices should not be installed in locations containing chemicals in its atmosphere, saline or with high moisture
content environments, because it’s mixture with air can promote the combustion chamber rapid corrosion. In this type of