SÓLAS
CONTEMPORARY FIRE
56
THE WARRANTY
SÓLAS, LLC, a division of Progressive Manufacturing, Inc. (“SÓLAS"), Limited Lifetime
Warranty warrants your SÓLAS brand gas fireplace (“Product") to be free from defects
in materials and workmanship at the time of manufacture. The Product body and
firebox carry the Limited Lifetime Warranty on workmanship defects causing loss
of structural integrity. Ceramic glass carries the Limited Lifetime Warranty against
thermal breakage only. After installation, if covered components manufactured by
SÓLAS are found to be defective in material or workmanship during the Limited
Lifetime Warranty period and while the Product remains at the site of the original
installation, SÓLAS will, at its option, repair or replace the covered components. If
repair or replacement is not commercially practical, SÓLAS will, at its option, refund
the purchase price or wholesale price of the SÓLAS product, whichever is applicable.
SÓLAS will also pay their prevailing labor rates, as determined in its sole discretion,
incurred in repairing or replacing such components during the warranty period.
THERE ARE EXCLUSIONS AND LIMITATIONS to this Limited Lifetime Warranty as
described herein.
COVERAGE COMMENCEMENT DATE
Warranty coverage begins on the date of installation. The warranty shall commence
no later than 24 months following the date of product shipment from SÓLAS,
regardless of the installation date.
EXCLUSIONS AND LIMITATIONS
This Limited Lifetime Warranty applies only if the Product is installed in the United
States or Canada and only if operated and maintained in accordance with the
printed instructions accompanying the Product and in compliance with all applicable
installation and building codes and good trade practices.
This warranty is non-transferable and extends to the original owner only. The Product
must be purchased through a listed supplier of SÓLAS and proof of purchase must
be provided. The Product body and firebox carry the Limited Lifetime Warranty. The
following do not carry the Limited Lifetime Warranty, but are warranted as follows:
• Burner – Repair or replacement for three years from date of installation.
• Gas components & electrical components – Repair or replacement for one
year from date of installation.
• Blowers & remote controls – Repair or replacement for one year from the
date of installation.
• Porcelain Firebox Liners – Replacement for one year against cracking or
breakage due to thermal stress from date of installation. Excludes surface and
hairline cracks and scratches or slight color changes that do not affect the
operation or safety of the unit.
• Gaskets – Repair or replacement for one year from the date of installation.
• Surrounds – Replacement for one year against cracking or breakage due to
thermal stress. Excludes surface and hairline cracks and scratches or slight
color changes that do not affect the operation or safety of the unit.
• Labor coverage – Prevailing SÓLAS rates apply for the warranty period of the
component. SÓLAS will not be liable for travel costs for service work.
SÓLAS will not be responsible for: (a) damages caused by normal wear and tear,
accident, riot, fire, flood, or acts of God; (b) damages caused by abuse, negligence,
misuse, or unauthorized alteration or repair of the Product affecting its stability or
performance. The Product must be subjected to normal use. The product is designed
to burn either natural or propane gas only. Burning conventional fuels such as wood,
coal or any other solid fuel will cause damage to the Product, will produce excessive
temperatures and could result in a fire hazard. (c) Damages caused by failing to
provide proper maintenance and service in accordance with the instructions provided
with the Product; (d) damages, repairs or inefficiency resulting from faulty installation
or application of the Product.
Discoloration and some minor expansion, contraction, or movement of certain parts
and resulting noise is normal and not a defect, and, therefore, not covered under
warranty. The installer must ensure the appliance is burning as per the rating tag
at the time of installation. Over-firing (operation above the listed BTU rate) of this
appliance can cause serious damage and will nullify this warranty.
This warranty is void if:
a) The unit has been operated in atmospheres contaminated by chlorine,
fluorine or other damaging chemicals.
b) The unit is subject to submersion in water or prolonged periods of dampness
or condensation.
c) Any damage to the unit, combustion chamber, heat exchanger or other
components due to water or weather damage which is the result of, but not
limited to improper chimney/venting installation.
Damage to stainless steel, gold, nickel or porcelain enameled surfaces caused by
fingerprints, scratches, melted items, or other external sources left on these surfaces
from the use of cleaners is not covered in this warranty.
SÓLAS is not responsible for inadequate fireplace system draft caused by air
conditioning and heating systems, mechanical ventilation systems, or general
construction conditions which may generate negative pressure in the room in which
the appliance is installed. Additionally, SÓLAS assumes no responsibility for drafting
conditions caused by venting configurations, adjoining trees or buildings, adverse
wind conditions or unusual environmental factors and conditions that affect the
operation of the unit.
This Limited Lifetime Warranty covers only parts and labor as provided herein. In no
case shall SÓLAS be responsible for materials, components, or construction, which
are not manufactured or supplied by SÓLAS or for the labor necessary to install,
repair, or remove such materials, components, or construction. Additional utility
bills incurred due to any malfunction or defect in equipment are not covered by this
warranty. All replacement or repair components will be shipped F.O.B. from the
nearest stocking SÓLAS facility.
LIMITATION ON LIABILITY
It is expressly agreed and understood that SÓLAS’ sole obligation and the
purchaser’s exclusive remedy under this warranty, under any other warranty,
expressed or implied, or in contract, tort or otherwise, shall be limited to replacement,
repair, or refund, as specified herein.
In no event shall SÓLAS be liable for any incidental or consequential damages
caused by defects in the Product, whether such damage occurs or is discovered
before or after repair or replacement, and whether such damage is caused by
SÓLAS’ negligence. SÓLAS has not made and does not make any representation or
warranty of fitness for a particular use or purpose, and there is no implied condition of
fitness for a particular purpose.
SÓLAS makes no expressed warranties except as stated in this Limited Lifetime
Warranty. The duration of any implied warranty is limited to the duration of this
expressed warranty.
No one is authorized to change this Limited Lifetime Warranty or to create for SÓLAS
any other obligation or liability in connection with the Product. Some states and
provinces do not allow the exclusion or limitation of incidental or consequential
damages, so the above limitations or exclusions may not apply to you. The provisions
of this Limited Lifetime Warranty are in addition to and not a modification of or
subtraction from any statutory warranties and other rights and remedies provided
by law.
INVESTIGATION OF CLAIMS AGAINST WARRANTY
SÓLAS reserves the right to investigate any and all claims against this Limited
Lifetime Warranty and to decide, in its sole discretion, upon the method of settlement.
To receive the benefits and advantages described in this Limited Lifetime Warranty,
the appliance must be installed and repaired by a licensed contractor approved by
SÓLAS.
Contact SÓLAS at the address provided herein to obtain a listing of approved
dealers/distributors. SÓLAS shall in no event be responsible for any warranty work
done by a contractor that is not approved without first obtaining SÓLAS’ prior written
consent.
HOW TO REGISTER A CLAIM AGAINST WARRANTY
In order for any claim under this warranty to be valid, you must contact the SÓLAS
dealer/distributor from which you purchased the product. If you cannot locate the
dealer/distributor, then you must notify SÓLAS in writing. SÓLAS must be notified of
the claimed defect in writing within 90 days of the date of failure. Notices should be
directed to the SÓLAS Warranty Department. Visit our website at www.solasfires.com/
warranty.
SÓLAS, LLC
P (603) 298-5169
F (603) 298-9246
solasfires.com/warranty
WARRANTY INFORMATION
