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14. TROUBLESHOOTING
If you encounter any problems with your Air Purifier, some possible solutions are listed
below. If you are unable to solve the problem according to following information,
please contact customer care.
PROBLEM
POSSIBLE SOLUTION
The filter indicator
light flickers, but
doesn’t disappear
•
You have neglected the prompt to replace filter. When the
light flickers, you should replace the filter. After new filter has
been installed, reset the indicator following the
instructions and the indicator light will
turn off.
The air outlet has
no air
•
The appliance is not powered. Check that power plug is fully
inserted into power socket and switch on the supply power.
The air purifier has
been on for a long
time, but there
hasn’t been much
improvement in air
quality.
•
Ensure that filter has been properly installed.
•
The indoor humidity could be too high and has formed
condensation. Do not operate product in high humidity
environment such as bathroom and toilet.
•
Ensure there is no barrier surrounding the appliance.
•
The room area is too large for the purification power. Refer to
the recommended area.
The sound is too
loud
•
Before operation, check, unwrap and remove filter from its
packaging.
There is dirt in the
air which is hard to
remove
•
Perform maintenance cleaning on the filter regularly.
•
If the air quality has not improved, replace the filter.
The smell in the air is
hard to remove
•
If the appliance has been in a high-use area where there is
strong cigarette smoke or odour, please replace the filter.
•
Ventilate the room frequently.
