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Appendix F

Technical Support

If you have trouble installing or using the SoMo 655, Socket has different support options to help you.

Online Knowledge Base:

Search for articles, Frequently Asked Questions or Hot Topics any time, day or night.

http://support.socketmobile.com/EU_S1a.asp

Online Requests:

http://support.socketmobile.com

By Phone:

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Direct: +1- 510-933-3020

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EU +49 9401 5299 036

Содержание SoMo 655

Страница 1: ...1 USER S GUIDE SOMO 655 HANDHELD COMPUTER...

Страница 2: ...esign Nos 000745245 0001 000745245 0002 and 000745245 0003 Reproduction of the contents of this manual without the permission of Socket Mobile is expressly prohibited Please be aware that the products...

Страница 3: ...is device will void the warranty Do not place objects on top of the device Avoid removing the battery without turning off the device Do not charge the device in extremely hot or cold conditions Please...

Страница 4: ...0 2 Getting Started 14 STEP 1 Install the Battery 14 STEP 2 Charge the Battery 15 STEP 3 Set up your SoMo 655 16 STEP 4 Install Synchronization Software on Host PC 17 STEP 5 Connect to Host Computer 1...

Страница 5: ...or CHS Series 7 Barcode Scanners 47 Additional Documentation 47 Useful Links 47 Socketscan 10 Icons 47 STEP 1 Charge the CHS 48 STEP 2 Install Socketscan 10 48 STEP 3 Pair the CHS with the SoMo 49 STE...

Страница 6: ...Resetting the SoMo 655 59 Soft Reset 60 Hard Reset 61 Appendix D Upgrading the ROM Image 64 Appendix E Troubleshooting 67 Appendix F Technical Support 68 Online Knowledge Base 68 Online Requests 68 B...

Страница 7: ...loaded with the following software Socket Third Party Peripheral Pre loaded Software Socket CHS v3 Bluetooth barcode scanners SocketScan 10 keyboard wedge software Socket barcode RFID and magnetic str...

Страница 8: ...ll SoMo 655 SoMo 655Rx and SoMo 655DXS configurations come with the following items SoMo 655 handheld computer Lithium ion battery USB sync cable AC adapter USB power cable 2 rubber screw caps Quick S...

Страница 9: ...ty Accessories Recommendation STAR The STAR Program assembles third party accessories that have been tested for compatibility with Socket products Find featured products including keyboards smart card...

Страница 10: ...10 Hardware Features Front...

Страница 11: ...11 Back Bottom...

Страница 12: ...vior Under Low Battery Conditions Remaining Charge for 1500 mAh Battery Remaining Charge for 2600 mAh Battery Low Battery Alert in title bar of Today screen and flashing red LED 20 15 Critical Battery...

Страница 13: ...t Back If your SoMo does not include a cradle you can buy one at http ww1 socketmobile com products handheld computers accessories hc aspx cat Charging Socket offers a broad range of charging accessor...

Страница 14: ...LOW INSTRUCTIONS PRIOR TO USE FAILURE TO FOLLOW THESE INSTRUCTIONS COULD RESULT IN YOUR SOMO TEMPORARILY NOT TURNING ON STEP 1 Install the Battery 1 To remove the battery cover press the release butto...

Страница 15: ...e device as needed according to its battery level The right LED indicator on the front of the SoMo turns red while charging then green when fully charged CAUTION WHEN CHANGING BATTERIES DO NOT REMOVE...

Страница 16: ...your SoMo 655 NOTE For optimal results make sure the SoMo 655 is fully charged before proceeding 1 Check to see that the A B Mode switch on the left side of the device is up in the A position 2 Press...

Страница 17: ...e software Windows XP 2000 ActiveSync version 4 2 or greater is required to connect to Windows Mobile 5 0 and version 4 5 or greater is required to connect to Windows Mobile 6 1 If your host PC runs W...

Страница 18: ...18 OPTION 2 Connect to the host computer with the optional Cradle NOTE It is recommended that you also connect the AC adapter...

Страница 19: ...computer for the first time the New Partnership wizard will automatically launch NOTE If the wizard does not automatically appear click Start All Programs Microsoft ActiveSync 2 Follow the setup wiza...

Страница 20: ...ncluded with Windows Embedded Handheld 6 5 include the following Register SoMo 655 Install Microsoft Windows Mobile Updates Set up e WFC Set up SocketScan 10 Configure hold switch Set up Connect Agent...

Страница 21: ...ered users benefit from update notifications and expedited service and support 1 In the list of Getting Started wizards tap Register SoMo 655 2 In the next screen tap on the link 3 The registration wi...

Страница 22: ...ist of Getting Started wizards tap Install Microsoft Windows Mobile Updates 2 Tap on the links for the updates you wish to install Microsoft Update KB980993 For improving security of Internet Explorer...

Страница 23: ...FAST WMM including transmit power control and CCKM Cisco CCX 4 0 certification and a Socket profile editor with advanced functionality 1 In the list of Getting Started wizards tap Set up e WFC 2 To in...

Страница 24: ...Scan 10 software is for Socket CHS Series 7 v3 barcode scanners 1 In the list of Getting Started wizards tap Set up SocketScan 10 2 To install the application tap on the link 3 Follow the remaining sc...

Страница 25: ...Mode switch is activated any connections or programs running on the SoMo will remain active By default the screen will turn off By default the SoMo automatically suspends according to settings saved i...

Страница 26: ...able backlight Select to keep the screen on but disable the backlight recommended for conserving battery life Disable auto suspend Select to keep the SoMo alive when the hold switch is activated regar...

Страница 27: ...reen instructions to install the software Sprite Backup Trial SoMo devices running Windows Mobile 6 Service Pack 5 or later include a free 10 day trial of Sprite Backup software 1 In the list of Getti...

Страница 28: ...t SOTI MobiScan please visit http soti net mc help Content Manager MobiScan htm Set up Data Capture Triggers For instructions on how to set up data capture triggers for Socket barcode scanners or RFID...

Страница 29: ...the list of Getting Started wizards tap Configure CF SD slots 2 Check the appropriate box to enable a card slot after the SoMo suspends resumes 3 Tap OK CAUTION ONLY LEAVE A SLOT ENABLED TO INSERT A M...

Страница 30: ...etmobile com products handheld computers accessories hc aspx cat Input A B Mode Switch The A B Mode switch on the left side of the SoMo 655 can be used to prevent accidental input by disabling all but...

Страница 31: ...the Windows logo Online Help Your SoMo 655 contains online help files These can be accessed in two ways 1 Tap Windows logo Help Contents for a list of Help topics 2 To access Help for any particular a...

Страница 32: ...will appear instead see next page 1 To open the Microsoft Wireless Manager press the button on the right side of the SoMo Alternatively tap the Wi Fi and Bluetooth status line in the Today screen 2 I...

Страница 33: ...er press the button on the right side of the SoMo 655 Alternatively tap the Wi Fi and Bluetooth status line in the Today screen 2 In the Radio Manager a red X appears on the Bluetooth or Wi Fi button...

Страница 34: ...Start Settings System tab System info OS Version To learn more about the utility please visit http www socketmobile com support downloads handheld computer somo 655 page Detail 1 In the Today screen t...

Страница 35: ...nation of time remaining If a battery is changed and the SoMo reset it may take several minutes to report the battery current usage and estimated time remaining 3 Tap on the Advanced tab If desired co...

Страница 36: ...lication please visit http www socketmobile com products handheld computer BatteryEstimator index html Backlight and Power Settings You may want to adjust the backlight and power settings to maximize...

Страница 37: ...aying the real time processor speed and a graph of the current processor load percentage 3 If desired adjust the speed setting Auto Select for the SoMo to monitor processor usage and adjust the proces...

Страница 38: ...otes Note If the toolbar does not appear tap Menu View Recording Toolbar Adding a USB Keyboard Mouse If you are using the SoMo 655 add a USB Keyboard and or mouse by docking the SoMo in the cradle and...

Страница 39: ...ible Windows Mobile 6 prior to Service Pack 4 Not included on device Register SoMo at http support socketmobile com and request a free copy of the software Windows Mobile 6 Service Pack 4 or later Pre...

Страница 40: ...n on the Wi Fi radio 1 Open the Radio Manager Press the button on the right side of the SoMo 655 Alternatively you can tap on the Wi Fi and Bluetooth status line in the Today screen 2 In the radio man...

Страница 41: ...ersions of the icon please refer to the chart on the next page Socket Radio Manager Microsoft Wireless Manager If you tap Enable Flight Mode Socket Radio Manager or All Microsoft Wireless Manager the...

Страница 42: ...ress Packets sent and received The icon always appears regardless of connection status Tap to view more IP addresses or access the radio manager Encryption status Tap to access a certificate managemen...

Страница 43: ...Finder tap on the large tower icon in the bottom right corner of the main screen of Wi Fi Companion Wi Fi Finder Icons Current connection Signal strength of strongest AP access point ad hoc radio WEP...

Страница 44: ...certificate utility 1 In the main screen of Wi Fi Companion tap on the tower icon or tap Tools Wi Fi Finder 2 Wi Fi Finder will appear listing WLANs detected in range Tap on any WLAN in the list to vi...

Страница 45: ...nfiguration will launch For Enhanced Wi Fi Companion a Socket profile editor will launch with dynamic configuration and advanced security options 4 If your WLAN does not have a profile i e no folder i...

Страница 46: ...fter a profile is saved if the WLAN is in range the SoMo will automatically try to connect to it To connect to another network in the list tap and hold your stylus on the WLAN In the pop up menu tap C...

Страница 47: ...se refer to your CHS manual Additional Documentation This chapter covers basic instructions for using SocketScan 10 on the SoMo 655 with a CHS v3 For detailed instructions please refer to the appropri...

Страница 48: ...r with the CHS Press the right side application button which by default launches the wireless manager If Bluetooth is not enabled tap on the Bluetooth button Tap Options Bluetooth Settings At the bott...

Страница 49: ...In the pop up menu tap EZ Pair Tap the type of CHS barcode scanner you have If you have a 2D Scanner the next screen will show a barcode Power on the CHS and scan the barcode If prompted for a passke...

Страница 50: ...orrect technique Make sure the scanning beam covers the entire width of the barcode For example try scanning this barcode 2 When data is read it should appear in your document Depending on which scann...

Страница 51: ...software comes pre loaded on the SoMo 655 This chapter contains generic instructions for using SocketScan on the SoMo 655 with these products SD Scan Card Series 3 CF Mag Stripe Reader Card Series 4 C...

Страница 52: ...version of Windows Mobile 1 Tap Start Settings Buttons 2 From the Button list tap to select a button to trigger your scanner For best ergonomics the left or right button is recommended In the drop dow...

Страница 53: ...Mo will automatically set up the trigger button and send a confirmation message to your inbox STEP 2 Start Socketscan Press the trigger button that you assigned This is a quick way of starting SocketS...

Страница 54: ...r the correct technique When scanning a barcode make sure the scanning beam covers the entire width of the barcode For example try scanning this barcode Mag Stripe Swipe a magnetic stripe card through...

Страница 55: ...ization cable connector USB v2 USB connector x 2 Type A USB v1 Wireless Connectivity not included with SoMo 655DXS Bluetooth v2 0 EDR Class 2 IEEE 802 11b g n WLAN with fast roaming client Cisco CCX 4...

Страница 56: ...s Mobile Classic 6 5 Pre Loaded Socket Software Socket Wi Fi Companion Socket Enhanced Wi Fi Companion available in SP4 or later Socket SocketScan 10 supports Socket CHS Series 7 v3 barcode scanners a...

Страница 57: ...Messenger Client Word Mobile 2010 Excel Mobile 2010 PowerPoint Mobile 2010 IE Mobile Outlook Mobile NET Compact Framework v2 0 Remote Desktop Mobile Windows Media Player 10 2 Mobile ActiveSync Client...

Страница 58: ...surface of the device Cleaning the SoMo 655Rx antimicrobial version Socket recommends Sani Cloth Plus brand disposable cloth wipes as the standard disinfectant wipe for the SoMo 655Rx handheld comput...

Страница 59: ...ration State of SoMo 655 After All Installed Applications and Registry Settings Running Programs Data Associated with Running Programs Date and Time Soft Reset No impact Stopped Lost No impact Hard Re...

Страница 60: ...ars the least amount of the device state It can also be used to stop application programs that are hung and do not respond to external input Since Windows Mobile powered devices do not normally shut d...

Страница 61: ...ul for clearing some states that are not normally cleared with a Soft Reset To perform a hard reset 1 With the SoMo upside down in your right hand press and hold the Start Control button and F2 Config...

Страница 62: ...TS ALL DATA RECORDS AND ENTRIES EXCEPT THOSE STORED IN ROM WILL BE ERASED If you set a security password on the SoMo 655 and forget it a clean reset will remove the password setting To perform a clean...

Страница 63: ...63 3 A Socket Splash Screen will appear After the Socket Splash Screen disappears release the three buttons and follow the onscreen instructions...

Страница 64: ...ER THE FILES USING ACTIVESYNC OR THE WINDOWS MOBILE DEVICE CENTER The directory SOMO655 containing the ROM image files must be moved to the SoMo 655 with a SD or CF memory card that is formatted in FA...

Страница 65: ...Keep holding the Right Programmable Application Button 3 An EBOOT screen will appear with a timer counting down from 5 seconds IMPORTANT KEEP HOLDING THE RIGHT PROGRAMMABLE APPLICATION BUTTON UNTIL T...

Страница 66: ...about 30 seconds 6 The Windows Mobile splash screen will appear for about 30 seconds 7 The Windows Welcome wizard will prompt you to set up Windows Mobile Follow the instructions on your screen 8 Afte...

Страница 67: ...SoMo hold switch is on Slide up the hold switch on the left side of the SoMo If you have a new SoMo remove the sticker on top of the hold switch SYMPTOM I connected the SoMo to a PC via the USB cable...

Страница 68: ...help you Online Knowledge Base Search for articles Frequently Asked Questions or Hot Topics any time day or night http support socketmobile com EU_S1a asp Online Requests Register your product and sub...

Страница 69: ...placed products to be free from defects in material or workmanship for ninety 90 days after the return shipping date or for the remainder of the original warranty period whichever is greater This warr...

Страница 70: ...the SOFTWARE and the accompanying written materials This limited warranty gives you specific legal rights You may have others which vary from state to state NO LIABILITY FOR CONSEQUENTIAL DAMAGES In n...

Страница 71: ...residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio...

Страница 72: ...mplies with RSS 210 of the Industry Canada Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference re...

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