Appendix C
Troubleshooting
For help on SocketScan on a Pocket PC, tap
Start | Help
.
SYMPTOM
:
I get the “No Card Detected”
icon in the task tray
and can’t swipe any data.
POSSIBLE REASON
SOLUTION
Your mobile computer does not
recognize the CF Mag Stripe
Reader Card.
Make sure the CF Mag Stripe
Reader Card is inserted
properly. If necessary, remove
and reinsert. If using battery
power on a Pocket PC, be sure
to tap
Yes
if asked if you want
to use battery power.
SYMPTOM: When I try to swipe data, no data appears on my screen.
POSSIBLE REASON
SOLUTION
The magnetic stripe is facing
up.
While swiping the card, make
sure the magnetic stripe is
facing down.
The magnetic stripe is
damaged.
Try swiping another card in
good condition.
The magnetic stripe uses an
incompatible format.
The CF Mag Stripe Reader
Card can only read magnetic
cards with the ISO TK1&2&3
formats.
28 | APPENDIX C: TROUBLESHOOTING
