15
Troubleshooting
Problems
Possible Cause
Possible Solution
The motor does not
run or the tool runs
slowly.
•
Power failure/unit not plugged
into a working receptacle.
•
Spool housing cannot rotate freely.
•
Cutting line does not protrude.
•
Check to make sure the unit is plugged into a working
outlet. Make sure the extension cord is not damaged.
•
Remove the spool and clean the slots; carefully remove
any grass and weeds or other debris.
• Cut the spool line off so that it just reaches the line
trimming blade.
•
Take the trimmer to an authorized service center if the
trimmer does not start after completing these checks.
•
Stop the machine and clean the trimming blade.
•
Install a new spool of cutting line.
•
Clean the auto feed.
•
Remove the spool cover and pull the cutting line until it
reaches the trimming blade.
•
Trimming blade bound with
accumulated grass.
•
Auto feed out of line.
•
Spool bound up.
•
Auto feed is dirty.
• Spool line twisted when refilled.
•
Not enough line is exposed.
Auto line feed does
not work.
• Contact your authorized Snow Joe
®
+ Sun Joe
®
dealer
or call Snow Joe
®
+ Sun Joe
®
customer service center at
1-866-SNOWJOE (1-866-766-9563).
• Rewind or trim line to line cutter.
• Line cutter in guard is covered,
damaged, or missing.
•
Line extends past guard.
Line fails to cut off.
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