Wi-Fi Connection / Troubleshooting
Wi-Fi Troubleshooting and Status Messages
131
Connection Tests - Troubleshooting
Failed Test
Possible Cause
(Displayed Tip
Message*)
Corrective Action / Checks
Device
Wi-Fi radio not
responding and/or will
not turn on
Contact Customer Support for assistance.
Wi-Fi radio not
responding and/or will
not initialize
Missing or corrupt
firmware file(s)
Network
This device is not
connected to a router
Check Wi-Fi signal strength - out of range or
interference. Move closer (within 50 Ft. (15 M) or
into a direct open sight-line of the router or if
applicable, remote wireless access point. Eliminate
interference from overhead lights, windows, walls,
other wireless devices, metal objects and devices
that emit electrostatic discharge.
Configure router to 2.4GHz for extended range
capability.
Check router connection and setup. See
for procedure.
This device is not
connected to the
Internet or has no DNS
Check router connection and setup. See
for procedure.
Domain Name System (DNS) server not
connected. Contact your Internet service provider
(ISP).
This device cannot
communicate using
HTTP
Check if your Internet access uses a “Proxy” or
“Accepting terms in a browser” protocol, or uses a
challenge page. These protocols are not supported
by this device. Contact your IT administrator or ISP
for options.
Information
Services are not
available
Your access has
expired
Contact your sales representative.
Information Services
may be temporarily
unavailable or Not
connecting to a
network
Try to access at a later time as Information Services
may be performing updates to the service.
Check router connection and setup. See
for procedure.
