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T

ROUBLESHOOTING

A-3

Solutions for Common Problems

Problems are often caused by cabling errors, conflicts with other
devices installed in the same computer, or software that has been
configured incorrectly. If you encounter a problem with the EZ
Card 1000 network card, use the following checklists to identify and
correct the problem.

Network Card Installation Problems

If your computer cannot find the EZ Card 1000, or the network
driver does not install correctly, check the following items before
contacting SMC Technical Support.

◆

Make sure the card is securely seated in the PCI slot. Check for
any hardware problems, such as physical damage to the card’s
edge connector.

◆

Try the card in another PCI bus-master slot. If this fails, test with
another EZ Card 1000 card that is known to operate correctly.

◆

Check for resource conflict in the PCI configuration. See section
“PCI Compatibility” in this chapter.

◆

Make sure your computer is using the latest BIOS available.

◆

If there are other network cards in the computer, they may be
causing conflict. Remove all other cards from the computer and
test the EZ Card 1000 separately.

◆

Check for a defective computer or PCI bus by trying the
network card in another computer that is known to operate
correctly.

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Содержание 9452TX

Страница 1: ...instant access to network resources Delivers 2 Gbps of bandwidth over installed Category 5 UTP Support for 32 bit PCI bus up to 66 MHz Full and half duplex operation at 1000 100 and 10 Mbps IP TCP and UDP checksum off loading capability to reduce CPU overhead User Guide SMC9452TX ...

Страница 2: ......

Страница 3: ...6 Hughes Irvine CA 92618 Phone 949 707 2400 EZ Card 1000 User Guide From SMC s EZ line of low cost workgroup LAN solutions June 2001 Pub 150000003500A ...

Страница 4: ...anted by implication or otherwise under any patent or patent rights of SMC SMC reserves the right to change specifications at any time without notice Copyright 2001 by SMC Networks Inc 6 Hughes Irvine CA 92618 All rights reserved Printed in Taiwan Trademarks SMC is a registered trademark and EZ Card EtherPower and SuperDisk are trademarks of SMC Networks Inc Other product and company names are tra...

Страница 5: ...e that incorporates these newer technologies At that point the obsolete product is discontinued and is no longer an Active SMC product A list of discontinued products with their respective dates of discontinuance can be found at http www smc com smc pages_html support html All products that are replaced become the property of SMC Replacement products may be either new or reconditioned Any replaced...

Страница 6: ...IRE LIGHTNING OR OTHER HAZARD LIMITATION OF LIABILITY IN NO EVENT WHETHER BASED IN CONTRACT OR TORT INCLUDING NEGLIGENCE SHALL SMC BE LIABLE FOR INCIDENTAL CONSEQUENTIAL INDIRECT SPECIAL OR PUNITIVE DAMAGES OF ANY KIND OR FOR LOSS OF REVENUE LOSS OF BUSINESS OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE SALE INSTALLATION MAINTENANCE USE PERFORMANCE FAILURE OR INTERRUPTION OF ITS...

Страница 7: ...erference to radio communi cations However there is no guarantee that the interference will not occur in a particu lar installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient the receiving ant...

Страница 8: ...ccording to EN 61000 3 2 1995 Limitation of voltage fluctuation and flicker in low voltage supply system according to EN 61000 3 3 1995 Immunity Product family standard according to EN 55024 1998 Electrostatic Discharge according to EN 61000 4 2 1995 Contact Discharge 4 kV Air Discharge 8 kV Radio frequency electromagnetic field according to EN 61000 4 3 1996 80 1000 MHz with 1 kHz AM 80 Modulatio...

Страница 9: ... Communications Cet appareil numérique respecte les limites de bruits radioélectriques applicables aux appareils numériques de Classe B prescrites dans la norme sur le matériel brouilleur Appareils Numériques NMB 003 édictée par le ministère des Communications Japan VCCI Class B Australia AS NZS 3548 1995 Class B SMC contact for products in Australia is SMC Communications Pty Ltd Suite 18 12 Tryon...

Страница 10: ...COMPLIANCES vi ...

Страница 11: ... UTP Cable 1 9 2 Installing and Configuring Network Drivers 2 1 Windows NT 4 0 Installation 2 1 First Time Installation 2 1 Secondary Installation 2 3 Further Configuration 2 4 Windows 2000 Installation 2 5 Novell NetWare Installation 2 6 NetWare Server 5 0 2 6 NetWare Server 4 11 2 8 Linux 2 2 X or Later Installation 2 10 Manual Loading and Configuration 2 10 Automatic Installation 2 12 Windows 9...

Страница 12: ...c Priority 3 4 A Troubleshooting A 1 PCI Compatibility A 1 Solutions for Common Problems A 3 Network Card Installation Problems A 3 Network Connection Problems A 4 B Cables B 1 Cable Specifications B 1 Twisted Pair Cable and Pin Assignments B 2 1000BASE T Pin Assignments B 3 C Specifications C 1 Software Drivers C 3 Index ...

Страница 13: ...00BASE TX and 10BASE T connections This network card provides up to ten times the bandwidth of Fast Ethernet and can deliver a full 2 Gbps of throughput to the host PC A true plug and play device the card is auto configurable upon power up Leading edge ASIC technology and performance enhancing techniques maximize throughput and minimize CPU utilization The result is a network card that delivers th...

Страница 14: ...rs The card has a single RJ 45 connector to attach to Category 5 UTP cable and supports 10 Mbps 100 Mbps and 1000 Mbps Ethernet operations It also supports full and half duplex and features auto negotiation Figure 1 1 The EZ Card 1000 SMC9452TX 10 100 1000 LINK ACT Boot ROM Socket for Optional LED Indicators for 10 100 Mbps RJ 45 Connector ...

Страница 15: ...2 Status LEDs LED Status Description Link On Green Indicates a valid 1000BASE T connection ACT Flashing Green Indicates that the adapter is transmitting or receiving data 1000 On Green Indicates that the adapter is operating at 1000 Mbps 100 On Green Indicates that the adapter is operating at 100 Mbps 10 On Green Indicates that the adapter is operating at 10 Mbps ...

Страница 16: ...diskette This User Guide SMC Warranty Registration Card Immediately inform your dealer in the event of any incorrect missing or damaged parts If possible please retain the carton and original packing materials in case there is a need to return the product Please fill out and return the Warranty Registration Card to SMC or you may register the product on SMC s Web site The EZ Card 1000 is covered b...

Страница 17: ...serting the Network Card WARNINGS This network adapter requires a PC and BIOS that support the PCI Local Bus Specification v2 0 or later If you are installing in an older PC model upgrade the BIOS to the latest version Network cards are sensitive to static electricity To protect the card avoid touching its electrical components and always touch the metal chassis of your computer before handling th...

Страница 18: ...e connector will be exposed Be careful that it does not touch any conducting parts on the PC motherboard 3 Install the network card into the slot so that it is firmly seated Then screw the card s bracket securely into the PC s chassis Figure 1 3 Inserting the Network Card 32 Bit PCI Slot ...

Страница 19: ... this card Please read the RELEASE TXT file on the diskette for a list of all drivers Refer to Chapter 2 in this guide for instructions on installing drivers Also a text file is included with each driver to detail the proper installation procedure Any new or updated drivers can be downloaded from SMC s Web site see the back cover of this guide PCI Configuration In most cases your network card is a...

Страница 20: ...le Testing for Existing Category 5 Cable Installed Category 5 cabling must pass tests for Attenuation Near End Crosstalk NEXT and Far End Crosstalk FEXT This cable testing information is specified in the ANSI TIA EIA TSB 67 standard Additionally cables must also pass test parameters for Return Loss and Equal Level Far End Crosstalk ELFEXT These tests are specified in the ANSI TIA EIA TSB 95 Bullet...

Страница 21: ...t or Gigabit Ethernet device OR Attach the male connector on the other end of the UTP cable to a wall outlet with an RJ 45 connector properly wired for 1000BASE T Gigabit Ethernet Wiring from the wall outlet connection is usually routed to a hub or switch through a punch down block located in a wiring closet 3 For 1000 Mbps operation make certain that the device you are connecting to is compliant ...

Страница 22: ...INSTALLING THE NETWORK CARD 1 10 ...

Страница 23: ...is already installed on your computer proceed to Step 2 Otherwise complete a first time Windows NT installation without the SMC network card installed Be sure to also install NT Service Packet 4 or later 1 Shut down your PC install the SMC network card and attach the network cable Restart Windows NT 2 Double click on the My Computer Control Panel and Network icons The Network Configuration window ...

Страница 24: ...gain when prompted to Install Network Components When prompted for Windows NT installation files type the path to your Windows NT files on your CD ROM e g D WINNT or hard drive and click on OK 9 You are presented with the Network Card Setup window where you can specify the network card data rate AUTONEGOTIATE is the recommended setting for the EZ Card 1000 network card Select Continue after verify...

Страница 25: ... Adapter window Click on Have Disk 6 You are presented with the Insert Disk window Specify the 7 path to the root directory of the SuperDisk e g A WINNT and click on OK 8 You are presented with the Select OEM Option window Highlight EZ Card 1000 and click on OK 9 You are presented with the Network Card Setup window where you can specify the network card data rate AUTONEGOTIATE is the recommended s...

Страница 26: ...twork protocols are not listed in the list box click on the Add button and follow the on screen directions to select network protocols 2 Click on the appropriate tab Identification Services or Bindings to add or modify other network components as needed 3 To modify other network card properties click on the Adapters tab and select the EZ Card 1000 in the list box Then click on the Properties butto...

Страница 27: ... Reboot Windows 2000 Make sure you have your Windows 2000 installation CD available or that you are aware of the path to the installation files on your hard drive 4 After you have logged in a Welcome to the Found New Hardware Wizard window will appear if Windows 2000 cannot locate the driver If this window does not appear Windows 2000 was able to locate the driver and installation is complete If t...

Страница 28: ...ll utility The Installation Options dialog box is displayed 3 Select the Driver Options menu item and press enter The Driver Options dialog box is displayed 4 Select the Configure Network Drivers menu item and press enter The Additional Driver Actions dialog box is displayed 5 Insert the SMC SuperDisk driver diskette into the A drive 6 Select the Load an additional driver menu item option and pres...

Страница 29: ...twork administrator 9 Tab to the SMC9452_1 Protocols and select the desired protocols 10 Tab to the Board SMC9452_1 Actions dialog box Select the Save Parameters and Load Driver option and press Enter to continue 11 Perform protocol specific configuration as required 12 Select No when asked if you want to load additional drivers 13 On the Additional Driver Actions dialog box select Return to previ...

Страница 30: ...Installation Options dialog box is displayed 4 Select the Driver Options menu item and press enter The Driver Options dialog box is displayed 5 Select the Configure Network Drivers menu item and press Enter The Additional Driver Actions dialog box is displayed 6 Insert the SMC SuperDisk driver diskette into the A drive 7 Select the Load an additional driver menu item option and press Enter The Sel...

Страница 31: ... your network administrator 10 Tab to the SMC9452_1 Protocols and select the desired protocols 11 Tab to the Board SMC9452_1 Actions dialog box Select the Save Parameters and Load Driver option and press Enter 12 Perform protocol specific configuration as required 13 Select No when asked if you want to load additional drivers 14 On the Additional Driver Actions dialog box select Return to previous...

Страница 32: ...ctions be carried out in a single user environment 1 Log into the Unix system as supervisor root and enter Maintenance mode Make sure that the current directory is using the Unix command pwd 2 Use the following steps to uncompress the package file cd tmp and insert the floppy in the proper drive i e a mcopy a linux 2_2_X nic SMC9452t o temp cd temp Now the installation directory is ready for use 3...

Страница 33: ...lue should be at least 100 The default value is 200 mtu size This is the maximum transmission packet size and can be increased up to 4000 bytes for effective operation To enable the use of jumbo frames the mtu size can be increased by using the ifconfig utility as follows ifconfig interface name mtu mtu size for example ifconfig eth0 mtu 3000 Assuming the card has been assigned the device name eth...

Страница 34: ...fter the driver has been loaded manually 1 Log into the Unix system as supervisor root and enter Maintenance mode Make sure that the current directory is using Unix command pwd 2 Use the following steps to uncompress the package file cd tmp and insert the floppy in drive a mcopy a linux 2_2_X nic SMC9452t o temp cd temp Now the installation directory is ready for use 3 Copy the lacp o and the SMC9...

Страница 35: ...n the previous paragraph 5 Find out where the network configuration scripts are normally in the etc sysconfig network scripts directory and create a configuration script sample discussed above named ifcfg ethx that contains network information cd etc sysconfig network scripts vi ifcfg ethx make a configuration script file 6 Reboot the Unix system to initialize the driver function reboot ...

Страница 36: ...lation files on your hard drive 3 Power on your PC and boot into Windows 98 4 When Windows 98 prompts with PCI Ethernet Controller in the New Hardware Found dialog box click the Next button 5 Select Search for the best driver for your device Recommended in the Add New Hardware Wizard dialog box then click the Next button 6 Insert the EZ Card 1000 Driver Diskette in your floppy drive 7 Select Speci...

Страница 37: ...INF directory 11 When Windows prompts with SMC EZ Card 1000 Adapter in the Add New Hardware Wizard dialog box click the Finish button 12 Remove the SMC SuperDisk driver diskette from your floppy drive 13 Restart your computer to initialize the network function Note C WINDOWS is the directory where your Windows 98 system is located ...

Страница 38: ...rating systems Please note that new releases of SMC drivers and operating systems may result in procedures slightly different than those described in this chapter Latest Drivers The SuperDisk contains the latest drivers available at shipping time If more recent versions of these drivers are available you can download them from SMC s Web site Refer to the back cover of this user guide ...

Страница 39: ... parameters Address This field lets you set a local network MAC address to override the permanent MAC address that is stored in EEPROM on the card This feature is useful if the card is being used in a test environment However for normal use it is recommended to retain the factory set Permanent MAC address IEEE Compliant Link This option should be set to disabled if the link partner does not comply...

Страница 40: ...te Offload Checksum The checksum of received packets is recomputed to check for corruption of data A checksum is inserted into transmitted packets Enabling Offload Checksum off loads this function from the CPU to the card The default is Tx Checksum Packet Size Maximum The card can be configured to use Jumbo Frames This increases the maximum Ethernet frame size to greater than 1514 bytes Using Jumb...

Страница 41: ...use frames IEEE 802 3x dull duplex flow control The default is Enabled Receive Buffer This field lets you set the number of buffers allocated in the memory for use by the card while receiving packets Decreasing the number of buffers reduces the memory requirement of the card VLAN ID Select VLAN ID to configure the VLAN ID for the card VLAN IDs can range from 1 to 4094 ...

Страница 42: ...anges without having to update IP addresses or IP subnets VLANs inherently provide a high level of network security since traffic must pass through a router or a Layer 3 switch to reach a different VLAN Usually VLANs are configured within IEEE 802 1Q VLAN enabled switches in the network where ports are assigned to specific VLAN IDs Note The VLAN ID configured within the card must match one of thos...

Страница 43: ... is an enabled bus master slot and not a slave PCI slot The EZ Card 1000 must be installed in a PCI bus master slot In some computers the PCI slot must be configured to enable bus mastering Refer to your PC s manual and check the PCI BIOS Setup program to be sure the PCI slot is an enabled busmaster slot In some computers you may be required to disable Plug and Play in the BIOS Setup program if re...

Страница 44: ...ere the network card is installed Master Enabled Slave Enabled Latency Timer 40 range is 20 to 255 Interrupt Type Level Triggered Interrupt Number choose any number the BIOS Setup supplies that does not conflict with another installed card Note that the wording of these parameters varies with different computers and not all parameters may be configurable Always consult your computer manual for inf...

Страница 45: ...al Support Make sure the card is securely seated in the PCI slot Check for any hardware problems such as physical damage to the card s edge connector Try the card in another PCI bus master slot If this fails test with another EZ Card 1000 card that is known to operate correctly Check for resource conflict in the PCI configuration See section PCI Compatibility in this chapter Make sure your compute...

Страница 46: ...your card is installed properly See Network Card Installation Problems for installation troubleshooting If you cannot access a Windows or NetWare service on the network check that you have enabled and configured the service correctly If you cannot connect to a particular server ensure that you have access rights and a valid ID and password If you cannot access the Internet be sure you have configu...

Страница 47: ...e Specifications Cable Types and Specifications Cable Type Max Length Connector 10BASE T Cat 3 4 5 100 ohm UTP 100 m 328 ft RJ 45 100BASE TX Cat 5 100 ohm UTP 100 m 328 ft RJ 45 1000BASE T Cat 5 5e 100 ohm UTP 100 m 328 ft RJ 45 ...

Страница 48: ...t on the EZ Card 1000 supports 1000 100 and 10 Mbps Ethernet operation with auto negotiation of speed and flow control Caution Each wire pair must be attached to the RJ 45 connectors in a specific orientation Figure B 1 illustrates how the pins on the RJ 45 connector are numbered Be sure to hold the connectors in the same orientation when attaching the wires to the pins Figure B 1 RJ 45 Connector ...

Страница 49: ... not exceed 100 meters 328 feet The table below shows the 1000BASE T MDI and MDI X port pinouts These ports require that all four pairs of wires be connected Note that for 1000BASE T operation all four pairs of wires are used for both transmit and receive Pin MDI Signal Name MDI X Signal Name 1 Transmit Data plus TD1 Transmit Data plus TD2 2 Receive Data minus RD1 Receive Data minus RD2 3 Transmit...

Страница 50: ...CABLES B 4 ...

Страница 51: ...00BASE TX UTP cable Category 5 10BASE T UTP cable Category 3 4 or 5 Data Rate 1000 Mbps 100 Mbps 10 Mbps half and full duplex Cabling 4 pairs of Category 5 5e or better UTP cable maximum 100 m 328 ft Configuration Address IEEE Compliant Link Media Type Offload Checksum Packet Size Pause Control Receive Buffer LED Indicators 1000 100 and 10 Mbps link Activity Link ...

Страница 52: ... 32 to 131 F Storage 20 to 65 C 4 to 150 F Humidity 5 to 95 non condensing Standards IEEE 802 3ab 1000BASE T IEEE 802 3u 100BASE TX IEEE 802 3x Full Duplex flow control IEEE 802 1Q VLAN Tagging IEEE 802 1p Port Priority PCI v2 2 Compliances CE Mark Emissions FCC Class B VCCI Class B Industry Canada Class B EN55022 CISPR 22 Class B Warranty Limited lifetime ...

Страница 53: ...SPECIFICATIONS C 3 Software Drivers ODI Drivers NetWare Server 4 1x or later NDIS Drivers Windows NT 4 0 Windows 95 Windows 98 Windows ME Windows 2000 Unix Drivers Linux 2 2 X or later ...

Страница 54: ...SPECIFICATIONS C 4 ...

Страница 55: ...UTP cable Bandwidth The difference between the highest and lowest frequencies available for network signals Also synonymous with wire speed the actual speed of the data transmission along the cable Collision A condition in which packets transmitted over the cable interfere with each other The interference makes both signals unintelligible Collision Domain Single CSMA CD LAN segment CSMA CD CSMA CD...

Страница 56: ...tends the physical layer and media with repeaters and implementations that operate on fiber thin coax and twisted pair cable Fast Ethernet A 100 Mbps network communication system based on Ethernet and the CSMA CD access method Full Duplex Transmission method that allows two network devices to transmit and receive concurrently effectively doubling the bandwidth of that link Gigabit Ethernet A 1000 ...

Страница 57: ...0BASE T Gigabit Ethernet over Category 5 UTP cable Local Area Network LAN A group of interconnected computer and support devices LAN Segment Separate LAN or collision domain LED Light emitting diode used for monitoring a device or network condition Media Access Control MAC A portion of the networking protocol that governs access to the transmission medium facilitating the exchange of data between ...

Страница 58: ...e collision domain Switched Ports Ports that are on separate collision domains or LAN segments Transmission Control Protocol Internet Protocol TCP IP Protocol suite that includes TCP as the primary transport protocol and IP as the network layer protocol UTP Unshielded twisted pair cable ...

Страница 59: ...ry 5 cable 1 8 UTP cable 1 9 contents of package 1 4 D driver files 1 7 driver installation 2 1 new or updated 1 7 other 2 16 Windows 98 2 14 E EC conformance iv EMC safety compliance iii H hardware troubleshooting A 3 host requirements 1 5 I indicators 1 3 installation instructions 1 5 Linux 2 10 NetWare Server 5 0 2 6 other systems 2 16 problems A 3 Windows 2000 2 5 Windows 98 2 14 L LED indicat...

Страница 60: ...ts B 3 S specifications cable B 1 static electricity warning 1 5 SuperDisk 1 7 2 16 system requirements 1 5 T TCP IP installation 2 2 troubleshooting common problems A 3 hardware problems A 3 network connection A 4 PCI compatibility A 1 twisted pair cable B 2 U UTP cable pin assignments B 2 specifications B 1 W Web site SMC 2 16 Windows 2000 installation 2 5 Windows 98 installation 2 14 ...

Страница 61: ......

Страница 62: ...MC 4 YOU Fax 949 707 2460 Spain 34 93 477 4920 Fax 34 93 477 3774 UK 44 0 1189 748700 Fax 44 0 1189 748701 Southern Europe 33 1 41 18 68 68 Fax 33 1 41 18 68 69 Central Eastern Europe 49 0 89 92861 200 Fax 49 0 89 92861 230 Nordic 46 8 564 33145 Fax 46 8 87 62 62 Middle East 971 4 8818410 Fax 971 4 8817993 South Africa 27 0 11 3936491 Fax 27 0 11 3936491 PRC 86 10 6235 4958 Fax 86 10 6235 4962 Tai...

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