www.smartwitness.com
8.
Troubleshooting
The KP1S has a solid RED light on as well as solid GREEN and Blue
o
Solid RED LED indicates the 2
nd
camera channel is not receiving video signal. Please check the
camera connection.
The KP1S Blue light is solid but the Green light is blinking or off
o
Check the “Link” LED on the modem.
If Link LED is solid, check to make sure the SIM card is inserted properly
If Link LED is OFF, check the USB connection of the cable and modem
If Link LED is blinking and the KP1S Green LED is also blinking, it may be a camera
configuration issue or server issue. Please contact SmartWitness.
The 3G modem Link LED is solid on
o
The SIM card is not registering with the cellular network. Please verify the SIM is inserted correctly,
as seen on page 7.
o
If it looks to be inserted correctly, please remove and re-insert the SIM card and try again
o
Power cycle the camera
The KP1S RED LED is blinking
o
There is an SD card error/corruption. Please replace the SD card or contact SmartWitness
3G Modem LED specification
“LINK” Status LED
Signal Strength LEDs
LED
