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page you can access our library of user documentation, read answers to frequently
asked questions, and download available software updates. Although most of our
customers find this content sufficient to put them back on the right track, this page also
lists ways in which you can contact the SmartDisk Technical Support Team directly.
Please take this time to enroll to receive future information about your SmartDisk
product at www.SmartDisk.com/Registration.asp. This enrollment is quick and easy
and will assist us in providing the best possible experience with this and future
SmartDisk products.
Limited Warranty Terms
SmartDisk Corporation’s warranty obligations for this hardware product are limited to the terms set
forth below:
SmartDisk warrants its products to be free of defects in material and workmanship under normal use
and service for a period of 1 year from the date of purchase or 3 years from the date of manufacture,
whichever occurs first. Products purchased in European Union countries covered by Directive
1999/44/EC are warranted for a period of 2 years from the date of purchase. SmartDisk's sole
obligation with respect to claims of non-conformance made within the warranty period described
above shall be, at its option, to repair or replace any item of Equipment that SmartDisk, in its sole
discretion, determines to be defective.
The Customer shall obtain a Return Merchandise Authorization (RMA) number from SmartDisk
prior to returning any Equipment to SmartDisk under this warranty by contacting Technical Support
(see www.SmartDisk.com). The Customer shall prepay shipping charges for Equipment returned to
SmartDisk for warranty service, and SmartDisk shall pay freight charges for the return of the
Equipment to the Customer, excluding customs duties or taxes, if any. All returns require a dated
original proof of purchase and a letter explaining the problem. Before you deliver your product for
warranty service it is your responsibility to backup all data, including all software programs. You
will be responsible for reinstalling all data. Data recovery is not included in the warranty service and
SmartDisk is not responsible for data that may be lost or damaged during transit or a repair.
SmartDisk will not be responsible for items returned without an RMA or improperly packaged.
Replacement Equipment shall be new or like new in performance and shall be warranted for the
remaining duration of the warranty term of the non-conforming Equipment. All replaced Equipment
shall become the property of SmartDisk. Any claims of defects not made within the warranty period
shall be deemed waived by Customer.
SmartDisk's warranty obligations hereunder are expressly conditioned upon (i.) the Products being
properly installed, used and maintained at all times by Customer; (ii.) the Products not being subject
to unusual mechanical stress or unusual electrical or environmental conditions or other acts of God;
(iii.) the Products not being subjected to misuse, accident or any unauthorized
installation/deinstallation by Customer or other third party; (iv.) the Products not being altered or
modified in an unauthorized manner, unless approved in writing or otherwise performed by
SmartDisk and (v.) Customer promptly installing all Product revisions that have been released for
such Products by SmartDisk throughout the warranty term. SmartDisk does not warrant that the
Products will operate in any specific combination that may be selected for use by Customer or that
the operation of the Products will be uninterrupted or error free, or that all non-conformance or
defects will be remedied. Additionally, SmartDisk shall have no warranty obligations for any failure
of the Products to conform to the applicable product specifications resulting from the combination
of any Product(s) with hardware and/or software not supplied by SmartDisk. If it is determined that
any Product(s) reported as defective or non-conforming by Customer during the warranty period is
not defective or non-conforming, SmartDisk may, at its option, charge Customer for any labor
provided and expenses incurred by SmartDisk in connection with such determination, at
SmartDisk's then current rates.
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