CHAPTER 5
MAINTENANCE AND TROUBLESHOOTING
29
Symptoms
Cause
Solution
There is a small red ×
on the SMART Board
icon.
SMART Product Drivers is not
detecting the interactive
whiteboard.
Ensure that the USB cable is
connected from your computer to
the interactive whiteboard and
that the USB cable isn’t longer
than 16' (5 m).
SMART Board service isn’t running.
Start SMART Board service:
1. In the notification area
(Windows) or Dock (Mac),
press the SMART software
icon, and then press
SMART
Settings
.
SMART Settings opens.
2. Select
About Software and
Product Support > Tools >
Diagnostics
.
The
SMART Board
Diagnostics
window opens.
3. Select
Service > Start
.
4. Close the
SMART Board
Diagnostics
window, and
then close SMART Settings.
Troubleshooting using the status light
If the interactive whiteboard has an active pen tray (models SBM680, SBM680E, SBM685 and
SBM685E), you can also use the Select button’s status light to help you identify and resolve issues
with the interactive whiteboard. Refer to
on page 14 for information on the status
light’s states during normal operation.
NOTE
The pen ledge on SMART Board models SBM680V and SBM685V doesn’t have a status light.
