SMART Board MX V2 Series, Руководство пользователя

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CHAPTER 5
TROUBLESHOOTING
35 smarttech.com/kb/171554
The pens and erasers aren’t working as expected
Symptom Troubleshooting steps
The display doesn’t respond to
touch or writing with a pen.
l l
Make sure any connected computers have detected the display’s USB
connection and
SMART Product Drivers 12.14 or later is installed.
l
On Windows computers, open Device Manager and make sure there is no red X
or yellow explanation mark (!) over the display’s icon.
l
On Mac computers, open System Information and make sure there are no error
messages in the display’s row.
l
Reinstall or update SMART Product Drivers and SMART Ink on any connected
computers.
l
Make sure SMART Product Drivers is 12.14 or later.
The display responds to touch but
not to writing with a pen.
l
Reinstall or update SMART Product Drivers and SMART Ink on any connected
computers.
l
Make sure SMART Product Drivers is 12.14 or later.
When you write on the screen, the
ink appears in the wrong place.
OR
Writing is intermittent.
OR
Ink disappears as you write.
l
Restart the display.
l
Confirm with the installers that the computer is connected to the display with
only a single cable.
l
Make sure SMART Product Drivers and SMART Ink are installed and running on
any connected computers.
l
Remove infrared sources, such as incandescent or arc lights, desk lamps, and
infrared audio devices, or move the display to another location in the room.
l
Update the firmware .
You can’t write or draw in Microsoft
Office.
l
Make sure Microsoft Office 2013 or later is installed.
l
Reinstall or update SMART Product Drivers and SMART Ink .
iQ apps aren’t working as expected
Symptom Troubleshooting steps
iQ apps aren’t working as
expected. See Troubleshooting the iQ experience .
SMART software on connected computers isn’t
working as expected
Symptom Troubleshooting steps
SMART Notebook software isn’t
working as expected. See Troubleshooting SMART Notebook .